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Date/Time: Tue, 23 Apr 2024 11:56:33 +0000

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Petition to AMP Futures for Cooperation with Sierrachart’s new Teton Order Routing service

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[2022-01-14 04:24:11] #50 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
"We are in constant communication with Sierra. Not really. From our understanding, they have very few traders set up on it... 258 accounts at this time. Not very few. Not a huge number yet but just slowly building up. So, we need to see it...as they say more "Battle-tested"....before we can offer to our customers. Functionality is already extensively battle tested because it consists of existing and core Sierra Chart functionality which is extensively used every day by our users under all kinds of different scenarios. All of the functionality for order and position tracking and management and numerous other related functions, and relaying trading activity to/from users is all built into Sierra Chart and users use it every single day. Already battle tested extensively. Just a lack of understanding on their part. For example, CQG, Rithmic, and TT....all have been performing order routing services for 20+ years...and they still get issues. So please do not be in a hurry... We have been doing order routing for 16 years. We are monitoring....easy to say it all works good with a few users... How are they doing the monitoring? once start hitting 1,000+ users...load balances 1000 users will not even remotely cause a loading problem. Not even remotely close. From our perspective we laugh at the concept that 1000 users is going to cause a loading problem. We have one customer with Edge Clear, who has a server colocated in the same rack as ours, and has 1 mmillisecond round-trip time for submitting orders and getting a response from the exchange. It would be more like in the range of about 20,000 users that we would begin to see delays in the range of milliseconds, this is all. Before we even get anywhere close to this, there would be distribution of users across servers for safety reasons. and backup protocols start being tested. Refer to this thread regarding this: New Teton Order Routing Service for CME, CBOT, NYMEX, COMEX, FairX, upcoming EUREX We do not want our customers to be the testers. Do they really think the 258 accounts there are for test purposes? No not at all. The technology and functionality for the Teton Order Routing Service is long-established and proven. It is not a beta. It is clear they are just stringing their customers along in order to not lose them. Let the free market and operational fact prevail. If you want to move to Teton, and we do strongly recommend that, then do what you need to do. Make your own decisions based upon facts and requirements and do what is best. Do not be controlled by your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-16 06:12:29

[2022-01-14 05:48:57] #51 [Go To First Post]
1+1=10 - Posts: 270
We have one customer with Edge Clear, who has a server colocated in the same rack as ours, and has 1 mmillisecond round-trip time for submitting orders and getting a response from the exchange. SC Engineering, does this mean a chart’s update interval as well as the “Remote Buffer Delay Send Time in Milliseconds” can be set below 10ms?

[2022-01-14 06:01:11] #52 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No. Not at all. You cannot access market data at that speed over wide area networks. It will lead to data delays, and packet loss which further increased delays. There is a certain point, at which, reducing latency with market data over wide area networks, causes the very opposite condition and drastically increases transmission times and causes overloading conditions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-01-14 07:03:52] #53 [Go To First Post]
1+1=10 - Posts: 270
SCEngineering, Thanks for your quick response! Yes, that makes sense. Still awfully fast roundtrip times!

[2022-02-01 00:48:57] #54 [Go To First Post]
User379468 - Posts: 508
FYI, asked Amp to respond to SC's post/update, here is their response: "After reading Sierra's response is our same understanding...very few customers trading on it... We will begin reviewing in more detail the available FCM risk controls and operations this upcoming week. we are not in a hurry..."

[2022-02-01 02:11:22] #55 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
And what is the relevancy of "very few customers trading on it" mean to them? And what is their definition of very few? We see this number of accounts: 365 That certainly is not very few. And if the relevancy of this has to do with issues they have had with other order routing providers, and load-balancing/overload conditions, then this is just not relevant at all to our order routing systems. There is not going to be any such issue. And the fact that this issue is even being raised, only suggests that other providers are inferior if they have such problems. We do know this is an issue with TT though with certain components of their systems. And we really have not been working that hard to move users over but we are going to be making more effort, in the coming days to move users, off of the TT based order routing service and also Transact. Perfectly fine for them not to be in any hurry, and we certainly do not want to change their position on that. They must go at their own pace and they must not be pressured. But if you want to use our service and not wait longer move the account to a broker that does support the service!! Let the free market prevail. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-01 02:16:48

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