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Date/Time: Sat, 02 Jul 2022 21:25:42 +0000



Sierra charts cut off

View Count: 618

[2021-12-16 15:16:45]
pw4180100 - Posts: 5
Hi

Twice, once yesterday and once oday sierra charts has disconnect in the middle of me training, all my other equipements were working perfectly, this is really bad as yesterday i lost quite a bit of money due to this. Today, fortunatley i was only using the simulator as i am waiting for a transfer to get to my account. This is not good and i deeply feel that you should do something about it in my favour, weher it's pay back my loss or at least the fees. Has this happened to any one else ?

Thank you
Paul
Date Time Of Last Edit: 2021-12-16 15:46:39
[2021-12-16 16:03:26]
Sierra Chart Engineering - Posts: 103558
This is not a Sierra Chart issue at all. And it is also not clear exactly what you mean. Are you referring to Internet connectivity? We see you are using CQG. Stop using CQG.

Here is more information about the problem:
CQG Trading Platform Service: Frequent Server Disconnections when Using CQG

And yes this is a very common CQG problem.

It is inappropriate to be asking for losses. This is not our responsibility as you should know and is not our issue at all.

We recommend you use the Teton Futures Order Routing Service:
Sierra Chart Teton Futures Order Routing

Who is your broker? We will see if they support this service which has much better connectivity.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-12-16 16:48:30]
pw4180100 - Posts: 5
Hi

Thanks for your reply the broker is amp

If it's possible to have Teton and it is a better connection then yes if it is possible i will change. What is the price fir Teton just for CME I only trade ES S&P500

Thank you
Paul
[2021-12-16 18:20:04]
John - SC Support - Posts: 17114
You are already getting your data from us, so the cost for the Teton Order Routing is zero, as we do not charge anything for the order routing.

You would need to change your broker in order to use this service, as AMP does not have it available at this time and we do not know when they will make it available. For the list of brokers that are supporting this service right now, refer to Step #2 in the Setup Instructions at the following link:
Sierra Chart Teton Futures Order Routing: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-12-16 18:28:43]
Пользователь488020 - Posts: 75
I apologize for interfering, but yesterday I entered into correspondence with the broker and received an answer to a similar question:
AMP (AMP Global (USA))

14 дек. 2021 г., 14:08 GMT-6

Order Routing is a very complex operation...
We will maintain communication with Sierra and send an announcement once this service has matured.

For example, CQG, Rithmic, and TT....all have been performing order routing services for 20+ years...and they still get issues. So please do not be in a hurry...
[2021-12-16 19:07:06]
Sierra Chart Engineering - Posts: 103558
Order Routing is a very complex operation...
No it is not. Not even remotely close. Certainly a lot of details and complexity to the software. Once it is developed, tested and running, it is all automatic from there on and requires no intervention.

We also currently route orders over to TT (trading technologies) and now that we no longer involve TT and do this directly to the CME, through the Convenience Gateway from the CME, this is massively more simplified and reliable.

once this service has matured.
It already has been. All of the functionality is established and proven since it is nothing new. And all the functionality has been tested in simulation extensively or over a period of years.


The fact that we can offer the Teton order routing service at no cost, and provide redundancy, and features well beyond CQG, proves this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-12-17 16:20:24
[2021-12-17 20:12:59]
Пользователь488020 - Posts: 75
Okay, run to a new broker? I've been with AMP Futures for over 10 years. Or wait?

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