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Date/Time: Fri, 23 Feb 2024 16:28:35 +0000



Post From: Sierra charts cut off

[2021-12-16 16:03:26]
Sierra Chart Engineering - Posts: 104368
This is not a Sierra Chart issue at all. And it is also not clear exactly what you mean. Are you referring to Internet connectivity? We see you are using CQG. Stop using CQG.

Here is more information about the problem:
CQG Trading Platform Service: Frequent Server Disconnections when Using CQG

And yes this is a very common CQG problem.

It is inappropriate to be asking for losses. This is not our responsibility as you should know and is not our issue at all.

We recommend you use the Teton Futures Order Routing Service:
Sierra Chart Teton Futures Order Routing

Who is your broker? We will see if they support this service which has much better connectivity.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing