Support Board
Date/Time: Tue, 04 Nov 2025 12:56:08 +0000
Delay
View Count: 737
| [2021-12-13 15:38:58] |
| Paya Jean Bernard - Posts: 1 |
|
Good morning, Can you please tell me why my data is delayed as per attached although I have paid for live data services. Many thanks and regards https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=58275 |
| [2021-12-13 18:48:33] |
| John - SC Support - Posts: 42737 |
|
You have not paid for any real-time data from us. And it looks like you must have your Service settings set to SC Data - All Services therefore you are getting the Delayed Streaming Data from us. If you want to get real-time data from us for the CME Group, then you would need to follow the Setup Instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Just be aware of the requirement from the CME Group to have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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