Support Board
Date/Time: Tue, 16 Sep 2025 00:16:16 +0000
New computer - old charts won’t load
View Count: 686
| [2021-12-06 15:29:23] |
| dd45 - Posts: 41 |
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I got a new computer and installed Sierra chart on the new computer. I log in and the thing shows that I connect just fine and is lit green. I can load intra day charts just fine but when I try to open the .cht from my old computer it opens and is just a black chart with no data. I tried using the delete and download data option but nothing happens.
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| [2021-12-06 17:38:31] |
| John - SC Support - Posts: 41827 |
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Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open the chartbook you have an issue with. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-06 21:03:06] |
| dd45 - Posts: 41 |
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Software version: 2333 64-bit | 2021-12-06 21:01:52.772 Primary Thread ID: 20876 | 2021-12-06 21:01:52.772 Usage end date: 2021-12-11 | 2021-12-06 21:01:52.772 Enabled for: Advanced Features 2. | 2021-12-06 21:01:52.772 Enabled for: Sierra Chart Historical Data Service. | 2021-12-06 21:01:52.772 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-06 21:01:52.772 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-06 21:01:52.772 Enabled for exchange2: CME (Trading Account Required) | 2021-12-06 21:01:52.772 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-06 21:01:52.772 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-06 21:01:52.772 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-06 21:01:52.772 Enabled for exchange2: fairx_exchange.data | 2021-12-06 21:01:52.772 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-06 21:01:52.772 Current selected Data/Trading service: SC Data - All Services | 2021-12-06 21:01:52.772 Custom symbol settings values: enabled | 2021-12-06 21:01:52.772 Chart Update Interval: 500 | 2021-12-06 21:01:52.772 Intraday Data Storage Time Unit: 1 | 2021-12-06 21:01:52.772 Time Zone: +00:00:00 (UTC+00) | 2021-12-06 21:01:52.772 2021-12-06 21:01:52 Local computer time in UTC | 2021-12-06 21:01:52.772 2021-12-06 21:01:52 Local computer time in SC Time Zone | 2021-12-06 21:01:52.772 2021-12-06 21:01:29 Server time in UTC | 2021-12-06 21:01:52.772 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-12-06 21:01:52.772 Program path: C:\SierraChart\ | 2021-12-06 21:01:52.772 Data Files path: C:\SierraChart\Data\ | 2021-12-06 21:01:52.772 OS Version Number: 10.0 | 2021-12-06 21:01:52.773 Locale Setting: C | 2021-12-06 21:01:52.773 DLLs: UserContributedStudies_64.dll | 2021-12-06 21:01:52.773 Allowed protected custom studies: | 2021-12-06 21:01:52.773 ESZ21 #1 | Reloading chart. | 2021-12-06 21:02:01.280 ESZ21 #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ21.scid | 2021-12-06 21:02:01.297 SC Data - All Services | Starting real-time market data updates for: ESZ21. ID: 1 | 2021-12-06 21:02:01.776 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ21 | 2021-12-06 21:02:01.776 SC Data - All Services | Requesting security definition data for: ESZ21. ID: 1 | 2021-12-06 21:02:01.776 No historical data client is currently set to download historical Intraday data for ESZ21. | 2021-12-06 21:02:01.776 Real-time Intraday chart data file updates started for ESZ21 | 2021-12-06 21:02:01.776 Opened cached Intraday file: C:\SierraChart\Data\ESZ21.scid. Thread ID: 20876 | 2021-12-06 21:02:01.777 Intraday chart data file opened for ESZ21 | 2021-12-06 21:02:01.777 File >> Disconnect selected. | 2021-12-06 21:02:09.986 SC Data - All Services | Disconnected. | 2021-12-06 21:02:09.986 SC Data - All Services | Connected to server complete. | 2021-12-06 21:02:18.945 Triggering next historical data download in queue. | 2021-12-06 21:02:18.946 Triggering next historical data download in queue. | 2021-12-06 21:02:18.946 Triggering next historical data download in queue. | 2021-12-06 21:02:18.946 Triggering next historical data download in queue. | 2021-12-06 21:02:18.946 No download requests in the queue to start downloads for. | 2021-12-06 21:02:18.946 No download requests in the queue to start downloads for. | 2021-12-06 21:02:18.946 No download requests in the queue to start downloads for. | 2021-12-06 21:02:18.946 No download requests in the queue to start downloads for. | 2021-12-06 21:02:18.946 SC Data - All Services | Starting real-time market data updates for: ESZ21. ID: 1 | 2021-12-06 21:02:19.284 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ21 | 2021-12-06 21:02:19.284 SC Data - All Services | Requesting security definition data for: ESZ21. ID: 1 | 2021-12-06 21:02:19.284 No historical data client is currently set to download historical Intraday data for ESZ21. | 2021-12-06 21:02:19.284 Real-time Intraday chart data file updates started for ESZ21 | 2021-12-06 21:02:19.284 Opened cached Intraday file: C:\SierraChart\Data\ESZ21.scid. Thread ID: 20876 | 2021-12-06 21:02:19.285 Intraday chart data file opened for ESZ21 | 2021-12-06 21:02:19.285 |
| [2021-12-06 23:01:10] |
| John - SC Support - Posts: 41827 |
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Your symbols need to be updated to the currently selected service (SC Data - All Services). Open your chartbooks and then select Edit >> Translate Symbols to Current Service. You should see the data flowing after you do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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