Support Board
Date/Time: Wed, 25 Jun 2025 21:52:57 +0000
New computer - old charts won’t load
View Count: 655
| [2021-12-06 15:29:23] |
| dd45 - Posts: 41 |
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I got a new computer and installed Sierra chart on the new computer. I log in and the thing shows that I connect just fine and is lit green. I can load intra day charts just fine but when I try to open the .cht from my old computer it opens and is just a black chart with no data. I tried using the delete and download data option but nothing happens.
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| [2021-12-06 17:38:31] |
| John - SC Support - Posts: 40605 |
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Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open the chartbook you have an issue with. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-06 21:03:06] |
| dd45 - Posts: 41 |
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Software version: 2333 64-bit | 2021-12-06 21:01:52.772 Primary Thread ID: 20876 | 2021-12-06 21:01:52.772 Usage end date: 2021-12-11 | 2021-12-06 21:01:52.772 Enabled for: Advanced Features 2. | 2021-12-06 21:01:52.772 Enabled for: Sierra Chart Historical Data Service. | 2021-12-06 21:01:52.772 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-12-06 21:01:52.772 Enabled for: Delayed Denali Exchange Data Feed. | 2021-12-06 21:01:52.772 Enabled for exchange2: CME (Trading Account Required) | 2021-12-06 21:01:52.772 Enabled for exchange2: CBOT (Trading Account Required) | 2021-12-06 21:01:52.772 Enabled for exchange2: COMEX (Trading Account Required) | 2021-12-06 21:01:52.772 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-12-06 21:01:52.772 Enabled for exchange2: fairx_exchange.data | 2021-12-06 21:01:52.772 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-12-06 21:01:52.772 Current selected Data/Trading service: SC Data - All Services | 2021-12-06 21:01:52.772 Custom symbol settings values: enabled | 2021-12-06 21:01:52.772 Chart Update Interval: 500 | 2021-12-06 21:01:52.772 Intraday Data Storage Time Unit: 1 | 2021-12-06 21:01:52.772 Time Zone: +00:00:00 (UTC+00) | 2021-12-06 21:01:52.772 2021-12-06 21:01:52 Local computer time in UTC | 2021-12-06 21:01:52.772 2021-12-06 21:01:52 Local computer time in SC Time Zone | 2021-12-06 21:01:52.772 2021-12-06 21:01:29 Server time in UTC | 2021-12-06 21:01:52.772 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-12-06 21:01:52.772 Program path: C:\SierraChart\ | 2021-12-06 21:01:52.772 Data Files path: C:\SierraChart\Data\ | 2021-12-06 21:01:52.772 OS Version Number: 10.0 | 2021-12-06 21:01:52.773 Locale Setting: C | 2021-12-06 21:01:52.773 DLLs: UserContributedStudies_64.dll | 2021-12-06 21:01:52.773 Allowed protected custom studies: | 2021-12-06 21:01:52.773 ESZ21 #1 | Reloading chart. | 2021-12-06 21:02:01.280 ESZ21 #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ21.scid | 2021-12-06 21:02:01.297 SC Data - All Services | Starting real-time market data updates for: ESZ21. ID: 1 | 2021-12-06 21:02:01.776 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ21 | 2021-12-06 21:02:01.776 SC Data - All Services | Requesting security definition data for: ESZ21. ID: 1 | 2021-12-06 21:02:01.776 No historical data client is currently set to download historical Intraday data for ESZ21. | 2021-12-06 21:02:01.776 Real-time Intraday chart data file updates started for ESZ21 | 2021-12-06 21:02:01.776 Opened cached Intraday file: C:\SierraChart\Data\ESZ21.scid. Thread ID: 20876 | 2021-12-06 21:02:01.777 Intraday chart data file opened for ESZ21 | 2021-12-06 21:02:01.777 File >> Disconnect selected. | 2021-12-06 21:02:09.986 SC Data - All Services | Disconnected. | 2021-12-06 21:02:09.986 SC Data - All Services | Connected to server complete. | 2021-12-06 21:02:18.945 Triggering next historical data download in queue. | 2021-12-06 21:02:18.946 Triggering next historical data download in queue. | 2021-12-06 21:02:18.946 Triggering next historical data download in queue. | 2021-12-06 21:02:18.946 Triggering next historical data download in queue. | 2021-12-06 21:02:18.946 No download requests in the queue to start downloads for. | 2021-12-06 21:02:18.946 No download requests in the queue to start downloads for. | 2021-12-06 21:02:18.946 No download requests in the queue to start downloads for. | 2021-12-06 21:02:18.946 No download requests in the queue to start downloads for. | 2021-12-06 21:02:18.946 SC Data - All Services | Starting real-time market data updates for: ESZ21. ID: 1 | 2021-12-06 21:02:19.284 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESZ21 | 2021-12-06 21:02:19.284 SC Data - All Services | Requesting security definition data for: ESZ21. ID: 1 | 2021-12-06 21:02:19.284 No historical data client is currently set to download historical Intraday data for ESZ21. | 2021-12-06 21:02:19.284 Real-time Intraday chart data file updates started for ESZ21 | 2021-12-06 21:02:19.284 Opened cached Intraday file: C:\SierraChart\Data\ESZ21.scid. Thread ID: 20876 | 2021-12-06 21:02:19.285 Intraday chart data file opened for ESZ21 | 2021-12-06 21:02:19.285 |
| [2021-12-06 23:01:10] |
| John - SC Support - Posts: 40605 |
|
Your symbols need to be updated to the currently selected service (SC Data - All Services). Open your chartbooks and then select Edit >> Translate Symbols to Current Service. You should see the data flowing after you do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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