Support Board

Date/Time: Tue, 04 Nov 2025 13:16:26 +0000

Post From: New computer - old charts won’t load

[2021-12-06 17:38:31] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 42737
Get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open the chartbook you have an issue with. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing