Home >> Support Board

Support Board

Date/Time: Sat, 20 Apr 2024 05:58:40 +0000

How to Post a Message for Support

No chart

View Count: 405

[2021-11-29 12:24:10] #1 [Go To First Post]
User657856 - Posts: 61
Good morning I do not have a MiniGold (MGCZ1) chart. There is only a blank screen. Why? What to do? Bogdan Nominaniuk (52575)

[2021-11-29 17:49:20] #2 [Go To First Post]
John - SC Support - Posts: 30976
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-11-29 19:31:23] #3 [Go To First Post]
User657856 - Posts: 61
The chart showed up but it doesn't work . I have sent a Message Log by Send For Analysis Bogdan nominaniuk (52575 )

[2021-11-29 20:00:46] #4 [Go To First Post]
User657856 - Posts: 61
Created the DTC Protocol server. \| 2021-11-29 20:44:25.325 DTC Protocol Server listening on port 11099. \| 2021-11-29 20:44:25.325 Reading Internal Order ID file. \| 2021-11-29 20:44:25.325 Reading Trade Orders file. \| 2021-11-29 20:44:25.385 Reading Trade Positions file. \| 2021-11-29 20:44:25.385 Reading Trade Account Data files. \| 2021-11-29 20:44:25.385 UDPListener (1012). Port 22903 \| Listening on UDP port 22903. \| 2021-11-29 20:44:25.405 Software version: 2328 64-bit \| 2021-11-29 20:44:25.405 Safe Mode enabled \| 2021-11-29 20:44:25.405 Primary Thread ID: 8360 \| 2021-11-29 20:44:25.405 Usage end date: 2022-05-18 \| 2021-11-29 20:44:25.405 Enabled for: Sierra Chart Historical Data Service. \| 2021-11-29 20:44:25.405 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-11-29 20:44:25.405 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-11-29 20:44:25.405 Current selected Data/Trading service: TransAct WS \| 2021-11-29 20:44:25.405 Custom symbol settings values: disabled \| 2021-11-29 20:44:25.405 Chart Update Interval: 500 \| 2021-11-29 20:44:25.405 Intraday Data Storage Time Unit: 1 \| 2021-11-29 20:44:25.405 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2021-11-29 20:44:25.405 2021-11-29 19:44:25 Local computer time in UTC \| 2021-11-29 20:44:25.405 2021-11-29 20:44:25 Local computer time in SC Time Zone \| 2021-11-29 20:44:25.405 2021-11-29 19:44:24 Server time in UTC \| 2021-11-29 20:44:25.405 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-11-29 20:44:25.405 Program path: C:\SierraChart\SierraChartTransActMA\ \| 2021-11-29 20:44:25.405 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ \| 2021-11-29 20:44:25.405 OS Version Number: 6.1 \| 2021-11-29 20:44:25.405 Locale Setting: C \| 2021-11-29 20:44:25.405 DLLs: HoffmanStarter.dll, markHvol.dll, markHvol_ver3_64.dll, MK_VSA_VOL1.dll, UHV_ver3.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll, wolumen_64.dll, wsk1_64.dll \| 2021-11-29 20:44:25.405 Allowed protected custom studies: \| 2021-11-29 20:44:25.405 Created the DTC Protocol historical data server. \| 2021-11-29 20:44:25.425 HD Server Manager \| Listening on port 11098. \| 2021-11-29 20:44:25.425 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. \| 2021-11-29 20:44:25.425 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2021-11-29 20:44:25.469 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-11-29 20:44:25.507 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-11-29 20:44:25.507 Received 5 login tokens. \| 2021-11-29 20:44:25.597 Symbol settings MD5 received. Request ID: 1. \| 2021-11-29 20:44:25.697 Symbol settings are up-to-date for transact.trading. \| 2021-11-29 20:44:25.697 Files to Open on Startup \| Opening file: Funt.cht \| 2021-11-29 20:44:29.707 6BZ1 15 Min #3 \| Reloading chart. \| 2021-11-29 20:44:29.727 6BZ1 60 Min #4 \| Reloading chart. \| 2021-11-29 20:44:29.757 6BZ1 [C] 60 Min #7 \| Reloading chart. \| 2021-11-29 20:44:29.787 6BZ1 [C] 3 Min #1 \| Reloading chart. \| 2021-11-29 20:44:29.827 Files to Open on Startup \| Opening file: Gold.cht \| 2021-11-29 20:44:29.837 GCG2 [C] 1 Min #2 \| Reloading chart. \| 2021-11-29 20:44:29.897 GCG2 [C] 60 Min #1 \| Reloading chart. \| 2021-11-29 20:44:29.969 GCG2 [C] 3 Min #4 \| Reloading chart. \| 2021-11-29 20:44:30.022 GCG2 [C] 15 Min #3 \| Reloading chart. \| 2021-11-29 20:44:30.051 Files to Open on Startup \| Opening file: Oil.Cht \| 2021-11-29 20:44:30.065 CLF2 [C] 1 Min #5 \| Reloading chart. \| 2021-11-29 20:44:30.117 CLF2 15 Min #1 \| Reloading chart. \| 2021-11-29 20:44:30.725 CLF2 5 Min #2 \| Reloading chart. \| 2021-11-29 20:44:30.905 6BZ1 15 Min #3 \| StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 \| 2021-11-29 20:44:31.212 6BZ1 60 Min #4 \| StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 \| 2021-11-29 20:44:31.221 6BZ1 [C] 60 Min #7 \| StartDateTimeForLoadingOrderFills: 2021-02-03 00:00:00 \| 2021-11-29 20:44:31.224 6BZ1 [C] 3 Min #1 \| StartDateTimeForLoadingOrderFills: 2021-02-03 00:00:00 \| 2021-11-29 20:44:31.229 CLF2 15 Min #1 \| StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 \| 2021-11-29 20:44:31.709 CLF2 5 Min #2 \| StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 \| 2021-11-29 20:44:31.875 Starting DelayedDownloadMonitoringTimer \| 2021-11-29 20:44:32.363 Starting HDTimeoutTimer \| 2021-11-29 20:44:32.363 Added historical Intraday data request for 6BZ1 to the queue. \| 2021-11-29 20:44:32.363 Intraday data recording state for symbol 6BZ1 is set to download 'Pending'. \| 2021-11-29 20:44:32.363 Triggering next historical data download in queue. \| 2021-11-29 20:44:32.363 HD Request # 1 \| Downloading Intraday chart data for 6BZ1 to the file 6BZ1.scid. Service: TransAct.Trading \| 2021-11-29 20:44:32.363 HD Request # 1 \| Download start date-time: 2021-11-29 20:08:04.000000. File last date-time: 2021-11-29 20:08:04.000000 \| 2021-11-29 20:44:32.363 Added historical Intraday data request for GCG2 to the queue. \| 2021-11-29 20:44:32.363 Intraday data recording state for symbol GCG2 is set to download 'Pending'. \| 2021-11-29 20:44:32.363 Triggering next historical data download in queue. \| 2021-11-29 20:44:32.363 Added historical Intraday data request for CLF2 to the queue. \| 2021-11-29 20:44:32.363 Intraday data recording state for symbol CLF2 is set to download 'Pending'. \| 2021-11-29 20:44:32.363 Triggering next historical data download in queue. \| 2021-11-29 20:44:32.363 HD Request # 1 \| Using server: ds12.sierracharts.com port 10149 \| 2021-11-29 20:44:32.363 Socket (1) \| Creating socket. \| 2021-11-29 20:44:32.373 Socket (1) \| New receive buffer size: 5242880 \| 2021-11-29 20:44:32.373 Socket (1) \| Connecting to IP: 204.15.197.14. \| 2021-11-29 20:44:32.373 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2021-11-29 20:44:32.637 HD Request # 1 \| Sending historical data logon request message. \| 2021-11-29 20:44:32.637 TransAct WS \| Connecting to Authorization server 208.97.219.30:1869 \| 2021-11-29 20:44:32.925 Auth Websocket \| Connecting to WebSocket server 208.97.219.30:1869 \| 2021-11-29 20:44:32.925 Auth Websocket socket (2) \| Creating socket. Using TLS 1.2. \| 2021-11-29 20:44:32.925 Auth Websocket socket (2) \| New receive buffer size: 5242880 \| 2021-11-29 20:44:32.925 Auth Websocket socket (2) \| Connecting to IP: 208.97.219.30. \| 2021-11-29 20:44:32.925 Auth Websocket \| Opening WebSocket. \| 2021-11-29 20:44:33.131 Auth Websocket \| Sending WebSocket handshake. \| 2021-11-29 20:44:33.131 HD Request # 1 \| Requesting Intraday data. Start date-time: 2021-11-29 20:08:04. Record interval: 1. Symbol: 6BZ1 \| 2021-11-29 20:44:33.301 Socket (1) \| CloseSocket call. \| 2021-11-29 20:44:33.423 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-11-29 20:44:33.423 Historical data download thread signaled to stop. \| 2021-11-29 20:44:33.440 HD Request # 1 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 6BZ1 \| 2021-11-29 20:44:33.440 Socket (1) \| Socket gracefully closed by remote side. \| 2021-11-29 20:44:33.535 Socket (1) \| Closed. \| 2021-11-29 20:44:33.535 HD Request # 1 \| Completion time: 1s \| 2021-11-29 20:44:33.645 HD Request # 1 \| Intraday data download complete for 6BZ1. Unique request ID: 1 \| 2021-11-29 20:44:33.645 Removing historical data download ID 1. \| 2021-11-29 20:44:33.645 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2021-11-29 20:44:33.645 Triggering next historical data download in queue. \| 2021-11-29 20:44:33.695 Historical data for 6BZ1 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2021-11-29 20:44:33.695 Auth Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-11-29 20:44:33.695 Auth Websocket \| Server header \| Upgrade: WebSocket \| 2021-11-29 20:44:33.695 Auth Websocket \| Server header \| Connection: Upgrade \| 2021-11-29 20:44:33.695 Auth Websocket \| Server header \| Sec-WebSocket-Accept: Qc8l4Bw0DP4Qv0WS0Giah7RvMnM= \| 2021-11-29 20:44:33.695 Auth Websocket \| Server header \| Sec-WebSocket-Protocol: authenticateapi \| 2021-11-29 20:44:33.695 Auth Websocket \| Server header \| \| 2021-11-29 20:44:33.695 Auth Websocket \| Web socket state is now open. \| 2021-11-29 20:44:33.695 TransAct WS \| Sending account logon message. Live \| 2021-11-29 20:44:33.695 HD Request # 2 \| Downloading Intraday chart data for GCG2 to the file GCG2.scid. Service: TransAct.Trading \| 2021-11-29 20:44:33.695 HD Request # 2 \| Download start date-time: 2021-11-29 20:07:49.000000. File last date-time: 2021-11-29 20:07:49.000000 \| 2021-11-29 20:44:33.695 HD Request # 2 \| Using server: ds13-3.sierracharts.com port 10150 \| 2021-11-29 20:44:33.695 Socket (1) \| Creating socket. \| 2021-11-29 20:44:33.705 Socket (1) \| New receive buffer size: 5242880 \| 2021-11-29 20:44:33.705 Socket (1) \| Connecting to IP: 64.38.174.180. \| 2021-11-29 20:44:33.705 GCG2 [C] 3 Min #4 \| StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 \| 2021-11-29 20:44:34.219 GCG2 [C] 60 Min #1 \| StartDateTimeForLoadingOrderFills: 2021-02-03 00:00:00 \| 2021-11-29 20:44:34.309 GCG2 [C] 15 Min #3 \| StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 \| 2021-11-29 20:44:34.359 GCG2 [C] 1 Min #2 \| StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 \| 2021-11-29 20:44:34.721 CLF2 [C] 1 Min #5 \| StartDateTimeForLoadingOrderFills: 2021-11-29 00:00:00 \| 2021-11-29 20:44:36.281 Auth Websocket socket (2) \| CloseSocket call. \| 2021-11-29 20:44:36.891 Price Websocket \| Connecting to WebSocket server priceapi2.transactfutures.com:1870 \| 2021-11-29 20:44:36.891 Auth Websocket \| WebSocket closed. \| 2021-11-29 20:44:36.891 Auth Websocket socket (2) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-11-29 20:44:36.891 Price Websocket socket (3) \| Creating socket. Using TLS 1.2. \| 2021-11-29 20:44:36.951 Price Websocket socket (3) \| New receive buffer size: 5242880 \| 2021-11-29 20:44:36.951 Price Websocket socket (3) \| Connecting to IP: 208.97.219.197. \| 2021-11-29 20:44:36.951 Auth Websocket socket (2) \| Write has completed. Shutdown being performed. \| 2021-11-29 20:44:37.021 Auth Websocket socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-11-29 20:44:37.021 Price Websocket \| Opening WebSocket. \| 2021-11-29 20:44:37.081 Price Websocket \| Sending WebSocket handshake. \| 2021-11-29 20:44:37.081 Price Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-11-29 20:44:37.451 Price Websocket \| Server header \| Upgrade: WebSocket \| 2021-11-29 20:44:37.451 Price Websocket \| Server header \| Connection: Upgrade \| 2021-11-29 20:44:37.451 Price Websocket \| Server header \| Sec-WebSocket-Accept: jiGprCWMZ44rYPlItrf+VAnU6iU= \| 2021-11-29 20:44:37.451 Price Websocket \| Server header \| Sec-WebSocket-Protocol: priceapi \| 2021-11-29 20:44:37.451 Price Websocket \| Server header \| \| 2021-11-29 20:44:37.451 Price Websocket \| Web socket state is now open. \| 2021-11-29 20:44:37.451 Orders Websocket \| Connecting to WebSocket server api4.transactfutures.com:443 \| 2021-11-29 20:44:38.961 Orders Websocket socket (4) \| Creating socket. Using TLS 1.2. \| 2021-11-29 20:44:38.961 Orders Websocket socket (4) \| New receive buffer size: 5242880 \| 2021-11-29 20:44:38.961 Orders Websocket socket (4) \| Connecting to IP: 208.97.219.220. \| 2021-11-29 20:44:38.961 Orders Websocket \| Opening WebSocket. \| 2021-11-29 20:44:39.091 Orders Websocket \| Sending WebSocket handshake. \| 2021-11-29 20:44:39.091 Orders Websocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-11-29 20:44:39.461 Orders Websocket \| Server header \| Upgrade: WebSocket \| 2021-11-29 20:44:39.461 Orders Websocket \| Server header \| Connection: Upgrade \| 2021-11-29 20:44:39.461 Orders Websocket \| Server header \| Sec-WebSocket-Accept: 9y3ElFXzJfMns4CIgDr3M70B+UY= \| 2021-11-29 20:44:39.461 Orders Websocket \| Server header \| Sec-WebSocket-Protocol: order \| 2021-11-29 20:44:39.461 Orders Websocket \| Server header \| \| 2021-11-29 20:44:39.461 Orders Websocket \| Web socket state is now open. \| 2021-11-29 20:44:39.461 TransAct WS \| Sending orders connection logon message. \| 2021-11-29 20:44:39.461 TransAct WS \| Connected to server complete. \| 2021-11-29 20:44:39.671 Triggering next historical data download in queue. \| 2021-11-29 20:44:39.671 Triggering next historical data download in queue. \| 2021-11-29 20:44:39.671 Triggering next historical data download in queue. \| 2021-11-29 20:44:39.671 Triggering next historical data download in queue. \| 2021-11-29 20:44:39.671 Updated verified funded futures trading account ending date to: 2021-12-29 19:44:39 \| 2021-11-29 20:44:39.681 No download requests in the queue to start downloads for. \| 2021-11-29 20:44:39.681 No download requests in the queue to start downloads for. \| 2021-11-29 20:44:39.681 No download requests in the queue to start downloads for. \| 2021-11-29 20:44:39.681 TransAct WS \| Starting real-time market data updates for: GCG2. ID: 1 Service code: TransAct.Trading \| 2021-11-29 20:44:39.741 Symbol Error - GCG2 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-11-29 20:44:39.741 TransAct WS \| Requesting security definition data for: GCG2. ID: 1 \| 2021-11-29 20:44:39.741 TransAct WS \| Starting real-time market data updates for: CLF2. ID: 2 Service code: TransAct.Trading \| 2021-11-29 20:44:39.781 Symbol Error - CLF2 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-11-29 20:44:39.781 TransAct WS \| Requesting security definition data for: CLF2. ID: 2 \| 2021-11-29 20:44:39.781 TransAct WS \| Orders subscribe response. Status: 4. Topics: order \| 2021-11-29 20:44:39.801 TransAct WS \| Orders subscribe response. Status: 16. Topics: order\|contract \| 2021-11-29 20:44:39.801 TransAct WS \| Starting real-time market data updates for: 6BZ1. ID: 3 Service code: TransAct.Trading \| 2021-11-29 20:44:39.891 Symbol Error - 6BZ1 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-11-29 20:44:39.891 TransAct WS \| Requesting security definition data for: 6BZ1. ID: 3 \| 2021-11-29 20:44:39.891 Added historical Intraday data request for 6BZ1 to the queue. \| 2021-11-29 20:44:39.891 Intraday data recording state for symbol 6BZ1 is set to download 'Pending'. \| 2021-11-29 20:44:39.891 Triggering next historical data download in queue. \| 2021-11-29 20:44:39.891 TransAct WS \| Orders subscribe response. Status: 2048. Topics: order\|contract\|heartbeat \| 2021-11-29 20:44:39.921 Socket (1) \| CloseSocket call. \| 2021-11-29 20:44:53.701 HD Request # 2 \| Error downloading historical Intraday data for GCG2. Timeout error connecting to server. \| 2021-11-29 20:44:53.701 Added historical Intraday data request for GCG2 to the queue. \| 2021-11-29 20:44:53.701 Intraday data recording state for symbol GCG2 is set to download 'Pending'. \| 2021-11-29 20:44:53.701 Triggering next historical data download in queue. \| 2021-11-29 20:44:53.701 Historical data download thread signaled to stop. \| 2021-11-29 20:44:53.701 HD Request # 2 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for GCG2 \| 2021-11-29 20:44:53.701 Socket (1) \| Closed. \| 2021-11-29 20:44:53.701 HD Request # 2 \| Completion time: 20s \| 2021-11-29 20:44:53.701 HD Request # 3 \| Downloading Intraday chart data for GCG2 to the file GCG2.scid. Service: TransAct.Trading \| 2021-11-29 20:44:53.701 HD Request # 3 \| Download start date-time: 2021-11-29 20:07:49.000000. File last date-time: 2021-11-29 20:07:49.000000 \| 2021-11-29 20:44:53.701 HD Request # 3 \| Using server: ds4.sierracharts.com port 10149 \| 2021-11-29 20:44:53.701 Socket (1) \| Creating socket. \| 2021-11-29 20:44:53.701 Socket (1) \| New receive buffer size: 5242880 \| 2021-11-29 20:44:53.701 Socket (1) \| Connecting to IP: 192.81.56.146. \| 2021-11-29 20:44:53.701 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2021-11-29 20:44:53.951 HD Request # 3 \| Sending historical data logon request message. \| 2021-11-29 20:44:53.951 HD Request # 3 \| Requesting Intraday data. Start date-time: 2021-11-29 20:07:49. Record interval: 1. Symbol: GCG2 \| 2021-11-29 20:44:54.631 HD Request # 3 \| Decompressing data. \| 2021-11-29 20:44:54.751 HD Request # 3 \| Receiving Intraday data for GCG2 starting at 2021-11-29 20:07:49.000000 \| 2021-11-29 20:44:54.751 Socket (1) \| CloseSocket call. \| 2021-11-29 20:44:54.761 Historical data download thread signaled to stop. \| 2021-11-29 20:44:54.761 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-11-29 20:44:54.761 HD Request # 3 \| Timestamp of first Intraday data file record written: 2021-11-29 20:07:49.000000 \| 2021-11-29 20:44:54.761 HD Request # 3 \| Received 578 Intraday data records from 2021-11-29 20:07:49.000000 to 2021-11-29 20:44:49.000000 (37.0 minutes) and wrote 578 records for GCG2 \| 2021-11-29 20:44:54.761 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2021-11-29 19:44:49.000000 \| 2021-11-29 20:44:54.771 HD Request # 3 \| Completion time: 1s \| 2021-11-29 20:44:54.771 HD Request # 3 \| Intraday data download complete for GCG2. Unique request ID: 2 \| 2021-11-29 20:44:54.771 Removing historical data download ID 2. \| 2021-11-29 20:44:54.771 Real-time Intraday chart data file updates started for GCG2 \| 2021-11-29 20:44:54.771 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\GCG2.scid. Thread ID: 8360 \| 2021-11-29 20:44:54.771 Intraday chart data file opened for GCG2 \| 2021-11-29 20:44:54.771 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2021-11-29 20:44:54.771 Triggering next historical data download in queue. \| 2021-11-29 20:44:54.771 HD Request # 4 \| Downloading Intraday chart data for CLF2 to the file CLF2.scid. Service: TransAct.Trading \| 2021-11-29 20:44:54.771 HD Request # 4 \| Download start date-time: 2021-11-29 20:07:51.000000. File last date-time: 2021-11-29 20:07:51.000000 \| 2021-11-29 20:44:54.771 HD Request # 4 \| Using server: ds12.sierracharts.com port 10150 \| 2021-11-29 20:44:54.771 Socket (5) \| Creating socket. \| 2021-11-29 20:44:54.771 Socket (5) \| New receive buffer size: 5242880 \| 2021-11-29 20:44:54.771 Socket (5) \| Connecting to IP: 204.15.197.14. \| 2021-11-29 20:44:54.771 Socket (1) \| Socket gracefully closed by remote side. \| 2021-11-29 20:44:54.881 Socket (1) \| Closed. \| 2021-11-29 20:44:54.881 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2021-11-29 20:44:55.041 HD Request # 4 \| Sending historical data logon request message. \| 2021-11-29 20:44:55.041 HD Request # 4 \| Requesting Intraday data. Start date-time: 2021-11-29 20:07:51. Record interval: 1. Symbol: CLF2 \| 2021-11-29 20:44:55.711 HD Request # 4 \| Decompressing data. \| 2021-11-29 20:44:55.901 HD Request # 4 \| Receiving Intraday data for CLF2 starting at 2021-11-29 20:07:51.000000 \| 2021-11-29 20:44:56.191 Socket (5) \| CloseSocket call. \| 2021-11-29 20:44:56.191 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-11-29 20:44:56.191 Historical data download thread signaled to stop. \| 2021-11-29 20:44:56.191 HD Request # 4 \| Timestamp of first Intraday data file record written: 2021-11-29 20:07:51.000000 \| 2021-11-29 20:44:56.191 HD Request # 4 \| Received 1907 Intraday data records from 2021-11-29 20:07:51.000000 to 2021-11-29 20:44:53.000000 (37.0 minutes) and wrote 1907 records for CLF2 \| 2021-11-29 20:44:56.191 HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2021-11-29 19:44:53.000000 \| 2021-11-29 20:44:56.201 HD Request # 4 \| Completion time: 2s \| 2021-11-29 20:44:56.201 HD Request # 4 \| Intraday data download complete for CLF2. Unique request ID: 3 \| 2021-11-29 20:44:56.201 Removing historical data download ID 3. \| 2021-11-29 20:44:56.201 Real-time Intraday chart data file updates started for CLF2 \| 2021-11-29 20:44:56.201 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\CLF2.scid. Thread ID: 8360 \| 2021-11-29 20:44:56.201 Intraday chart data file opened for CLF2 \| 2021-11-29 20:44:56.201 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2021-11-29 20:44:56.201 Triggering next historical data download in queue. \| 2021-11-29 20:44:56.201 HD Request # 5 \| Downloading Intraday chart data for 6BZ1 to the file 6BZ1.scid. Service: TransAct.Trading \| 2021-11-29 20:44:56.201 HD Request # 5 \| Download start date-time: 2021-11-29 20:08:04.000000. File last date-time: 2021-11-29 20:08:04.000000 \| 2021-11-29 20:44:56.201 HD Request # 5 \| Using server: ds13-3.sierracharts.com port 10149 \| 2021-11-29 20:44:56.201 Socket (1) \| Creating socket. \| 2021-11-29 20:44:56.201 Socket (1) \| New receive buffer size: 5242880 \| 2021-11-29 20:44:56.201 Socket (1) \| Connecting to IP: 64.38.174.180. \| 2021-11-29 20:44:56.201 Socket (5) \| Socket gracefully closed by remote side. \| 2021-11-29 20:44:56.311 Socket (5) \| Closed. \| 2021-11-29 20:44:56.311 Socket (1) \| CloseSocket call. \| 2021-11-29 20:45:16.211 HD Request # 5 \| Error downloading historical Intraday data for 6BZ1. Timeout error connecting to server. \| 2021-11-29 20:45:16.211 Added historical Intraday data request for 6BZ1 to the queue. \| 2021-11-29 20:45:16.211 Triggering next historical data download in queue. \| 2021-11-29 20:45:16.211 Historical data download thread signaled to stop. \| 2021-11-29 20:45:16.211 HD Request # 5 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 6BZ1 \| 2021-11-29 20:45:16.211 HD Request # 5 \| Completion time: 20s \| 2021-11-29 20:45:16.211 HD Request # 6 \| Downloading Intraday chart data for 6BZ1 to the file 6BZ1.scid. Service: TransAct.Trading \| 2021-11-29 20:45:16.211 HD Request # 6 \| Download start date-time: 2021-11-29 20:08:04.000000. File last date-time: 2021-11-29 20:08:04.000000 \| 2021-11-29 20:45:16.211 HD Request # 6 \| Using server: ds4.sierracharts.com port 10150 \| 2021-11-29 20:45:16.211 Socket (1) \| Closed. \| 2021-11-29 20:45:16.211 Socket (5) \| Creating socket. \| 2021-11-29 20:45:16.211 Socket (5) \| New receive buffer size: 5242880 \| 2021-11-29 20:45:16.211 Socket (5) \| Connecting to IP: 192.81.56.146. \| 2021-11-29 20:45:16.211 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2021-11-29 20:45:16.451 HD Request # 6 \| Sending historical data logon request message. \| 2021-11-29 20:45:16.451 HD Request # 6 \| Requesting Intraday data. Start date-time: 2021-11-29 20:08:04. Record interval: 1. Symbol: 6BZ1 \| 2021-11-29 20:45:17.121 HD Request # 6 \| Decompressing data. \| 2021-11-29 20:45:17.241 HD Request # 6 \| Receiving Intraday data for 6BZ1 starting at 2021-11-29 20:08:04.000000 \| 2021-11-29 20:45:17.241 Socket (5) \| CloseSocket call. \| 2021-11-29 20:45:17.241 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2021-11-29 20:45:17.241 Historical data download thread signaled to stop. \| 2021-11-29 20:45:17.241 HD Request # 6 \| Timestamp of first Intraday data file record written: 2021-11-29 20:08:04.000000 \| 2021-11-29 20:45:17.251 HD Request # 6 \| Received 101 Intraday data records from 2021-11-29 20:08:04.000000 to 2021-11-29 20:45:13.000000 (37.1 minutes) and wrote 101 records for 6BZ1 \| 2021-11-29 20:45:17.251 HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2021-11-29 19:45:13.000000 \| 2021-11-29 20:45:17.271 HD Request # 6 \| Completion time: 1s \| 2021-11-29 20:45:17.271 HD Request # 6 \| Intraday data download complete for 6BZ1. Unique request ID: 4 \| 2021-11-29 20:45:17.271 Removing historical data download ID 4. \| 2021-11-29 20:45:17.271 Real-time Intraday chart data file updates started for 6BZ1 \| 2021-11-29 20:45:17.271 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\6BZ1.scid. Thread ID: 8360 \| 2021-11-29 20:45:17.271 Intraday chart data file opened for 6BZ1 \| 2021-11-29 20:45:17.271 HD Request # 6 \| Enabling Intraday chart updating for symbol. \| 2021-11-29 20:45:17.271 Triggering next historical data download in queue. \| 2021-11-29 20:45:17.271 No download requests in the queue to start downloads for. \| 2021-11-29 20:45:17.271 Socket (5) \| Socket gracefully closed by remote side. \| 2021-11-29 20:45:17.361 Socket (5) \| Closed. \| 2021-11-29 20:45:17.361 Auth Websocket socket (2) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-11-29 20:46:49.161 Auth Websocket socket (2) \| Closed. \| 2021-11-29 20:46:49.161 Auth Websocket socket (2) \| Deleting network socket now after delay. \| 2021-11-29 20:47:19.161 MGCG2 1 Min #2 \| Reloading chart. \| 2021-11-29 20:50:59.544 MGCG2 15 Min #3 \| Reloading chart. \| 2021-11-29 20:50:59.574 MGCG2 3 Min #4 \| Reloading chart. \| 2021-11-29 20:50:59.604 MGCG2 60 Min #1 \| Reloading chart. \| 2021-11-29 20:50:59.634 MGCG2 1 Min #2 \| StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 \| 2021-11-29 20:50:59.644 MGCG2 15 Min #3 \| StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 \| 2021-11-29 20:50:59.674 MGCG2 3 Min #4 \| StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 \| 2021-11-29 20:50:59.694 MGCG2 60 Min #1 \| StartDateTimeForLoadingOrderFills: 2021-10-31 23:00:00 \| 2021-11-29 20:50:59.714 TransAct WS \| Starting real-time market data updates for: MGCG2. ID: 4 Service code: TransAct.Trading \| 2021-11-29 20:51:00.054 Symbol Error - MGCG2 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-11-29 20:51:00.054 TransAct WS \| Requesting security definition data for: MGCG2. ID: 4 \| 2021-11-29 20:51:00.054 Added historical Intraday data request for MGCG2 to the queue. \| 2021-11-29 20:51:00.054 Intraday data recording state for symbol MGCG2 is set to download 'Pending'. \| 2021-11-29 20:51:00.054 Triggering next historical data download in queue. \| 2021-11-29 20:51:00.054 HD Request # 7 \| Downloading Intraday chart data for MGCG2 to the file MGCG2.scid. Service: TransAct.Trading \| 2021-11-29 20:51:00.074 HD Request # 7 \| Download start date-time: 2021-11-29 07:02:10.000000. File last date-time: 2021-11-29 07:02:10.703000 \| 2021-11-29 20:51:00.074 HD Request # 7 \| Using server: ds12.sierracharts.com port 10149 \| 2021-11-29 20:51:00.074 Socket (1) \| Creating socket. \| 2021-11-29 20:51:00.074 Socket (1) \| New receive buffer size: 5242880 \| 2021-11-29 20:51:00.074 Socket (1) \| Connecting to IP: 204.15.197.14. \| 2021-11-29 20:51:00.074 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2021-11-29 20:51:00.344 HD Request # 7 \| Sending historical data logon request message. \| 2021-11-29 20:51:00.344 HD Request # 7 \| Requesting Intraday data. Start date-time: 2021-11-29 07:02:10. Record interval: 1. Symbol: MGCG2 \| 2021-11-29 20:51:01.024 HD Request # 7 \| Decompressing data. \| 2021-11-29 20:51:01.154 Socket (1) \| CloseSocket call. \| 2021-11-29 20:51:01.154 Historical data download thread signaled to stop. \| 2021-11-29 20:51:01.154 HD Request # 7 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for MGCG2 \| 2021-11-29 20:51:01.154 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-11-29 20:51:01.154 HD Request # 7 \| Add time&sales data \| Remembered last file record date-time: 2021-11-29 06:02:10.703000 \| 2021-11-29 20:51:01.154 HD Request # 7 \| Completion time: 1s \| 2021-11-29 20:51:01.154 HD Request # 7 \| Intraday data download complete for MGCG2. Unique request ID: 5 \| 2021-11-29 20:51:01.154 Removing historical data download ID 5. \| 2021-11-29 20:51:01.154 Real-time Intraday chart data file updates started for MGCG2 \| 2021-11-29 20:51:01.154 Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\MGCG2.scid. Thread ID: 8360 \| 2021-11-29 20:51:01.154 Intraday chart data file opened for MGCG2 \| 2021-11-29 20:51:01.154 HD Request # 7 \| Enabling Intraday chart updating for symbol. \| 2021-11-29 20:51:01.154 Triggering next historical data download in queue. \| 2021-11-29 20:51:01.154 No download requests in the queue to start downloads for. \| 2021-11-29 20:51:01.154 Socket (1) \| Socket gracefully closed by remote side. \| 2021-11-29 20:51:01.284 Socket (1) \| Closed. \| 2021-11-29 20:51:01.284 The chart is not working. I am sending you a Message Log to analyze the causes of the error. Kind regards Bogdan Nominaniuk (52575) PS I also sent you today, i.e. 2021-11-29 Send For Analysis

[2021-11-30 09:03:18] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Contact transact regarding errors like this: Symbol Error - GCG2 is unknown, unavailable, or improperly formatted. Unsupported symbol \| 2021-11-29 20:44:39.741 Only they can resolve these. Also restart Sierra Chart to resolve this: Socket (1) \| CloseSocket call. \| 2021-11-29 20:44:53.701 HD Request # 2 \| Error downloading historical Intraday data for GCG2. Timeout error connecting to server. \| 2021-11-29 20:44:53.701 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-30 09:03:29

To post a message in this thread, you need to log in with your Sierra Chart account: