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Date/Time: Thu, 18 Aug 2022 11:45:55 +0000



Errors using Sierra Chart new Order Routing Service

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[2021-11-25 16:41:42]
gsoftinnovation - Posts: 12
Hi,

I have an account with Advantage (directly with them, not through Stage5).

Everything is set up in Advantage (account created and funded) and following the instructions of the doc (Sierra Chart Teton Futures Order Routing: Setup Instructions) with the difference that I put as "Clearing Firm": "Advantage", not "Advantage/Stage5"(because we have an account directly with them, not through Stage5), but I got the following error:

"Connection error message from service: SC CME Futures Order Routing | Connection error: No trade accounts assigned | Date-Time
2021-11-25 11-19 49"

Could you help me pls to solve this issue?
Thanks
[2021-11-25 17:56:56]
Sierra Chart Engineering - Posts: 104220
You need to ask Advantage, to set up your trading account on the Sierra Chart direct CME order routing system.

And they also need to share your trading account with your Sierra Chart username which you can find under Help >> About.

So you need to tell them what that is.

They will do all this, very easy, and then you can connect.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-11-25 21:03:37

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