Login Page - Create Account

Support Board

Date/Time: Sun, 05 Dec 2021 22:35:04 +0000

Errors using Sierra Chart new Order Routing Service

[2021-11-25 16:41:42]
gsoftinnovation - Posts: 11

I have an account with Advantage (directly with them, not through Stage5).

Everything is set up in Advantage (account created and funded) and following the instructions of the doc (https://www.sierrachart.com/index.php?page=doc/SierraChartDirectOrderRoutingService.php#SetupInstructions) with the difference that I put as "Clearing Firm": "Advantage", not "Advantage/Stage5"(because we have an account directly with them, not through Stage5), but I got the following error:

"Connection error message from service: SC CME Futures Order Routing | Connection error: No trade accounts assigned | Date-Time
2021-11-25 11-19 49"

Could you help me pls to solve this issue?
[2021-11-25 17:56:56]
Sierra Chart Engineering - Posts: 98805
You need to ask Advantage, to set up your trading account on the Sierra Chart direct CME order routing system.

And they also need to share your trading account with your Sierra Chart username which you can find under Help >> About.

So you need to tell them what that is.

They will do all this, very easy, and then you can connect.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-11-25 21:03:37

To post a message in this thread, you need to login with your Sierra Chart account:


Login Page - Create Account