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Date/Time: Wed, 25 May 2022 01:06:48 +0000



15 day free trial

View Count: 208

[2021-11-25 13:00:29]
ThaGudiist - Posts: 4
This is my first time using the Sierra chart but my free trial is expired. Can you help me out?
Date Time Of Last Edit: 2021-11-25 13:03:52
[2021-11-25 14:23:48]
Sierra Chart Engineering - Posts: 102855
Your account has been activated and the usage time extended if necessary.

If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu.

After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-05 10:56:08]
ThaGudiist - Posts: 4
Hey, why do I keep seeing "Your evaluation package period of package 12 will end in 12 days?" I've paid for package 11 and Denali Exchange costs.
imageScreenshot (134).png / V - Attached On 2022-05-05 10:51:39 UTC - Size: 124.31 KB - 8 views
[2022-05-05 12:15:11]
Sierra Chart Engineering - Posts: 102855
Your account is set to evaluate service package 12:

Current Service Package:   11 (Evaluating Package 12 until 2022-05-16)

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-05 13:40:33]
ThaGudiist - Posts: 4
What happens when it eventually ends?
[2022-05-05 14:20:03]
John - SC Support - Posts: 16144
When your evaluation time for Package 12 ends, then you will not have access to the Package 12 options.

Package 12 gives you access to the Market by Order data. Refer to the information at the following link for the differences in the packages:
Description of Service Packages and Pricing: Packages
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-05 14:28:57]
ThaGudiist - Posts: 4
Sorry but what of the package 11 I paid for? Will it expire too?
[2022-05-05 15:23:49]
John - SC Support - Posts: 16144
Your package 11 expires on July 4, 2022.

Right now, you do not have a package set to automatically renew to. If you want to have your account continue uninterrupted, then you will want to select a package for renewal. You can do this at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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