Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 09:07:37 +0000



Sierra is connected with Rithmic but it doesn't work

View Count: 607

[2021-11-19 10:22:19]
User455654 - Posts: 2
Hi,
i'm in the free evaluation period of Sierra, i've connected Sierra to rithmic and market data feed is ok but it's impossible to send orders. I have disabled the Trading Simulation Mode On, i see orders in the charts but there is no real trading.
imageimmagine_2021-11-19_112107.png / V - Attached On 2021-11-19 10:21:12 UTC - Size: 186.02 KB - 153 views
Attachment Deleted.
[2021-11-19 15:02:46]
John - SC Support - Posts: 30444
Check the Server selection you have in the Global Settings >> Data/Trade Service Settings and ensure that the choice makes sense for what you are wanting to do.

Also, check your Trade >> Trade Service Log after you place the order and see what information is in there as to why there is not a response from Rithmic.

And finally, check your Message Log to see if there is information in there about the connection to Rithmic trading.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-11-19 15:32:26]
User455654 - Posts: 2
Here what i see on the trader service log. It seem that there's not acnowledge per the orders that i have sent.
imageSierra2.jpg / V - Attached On 2021-11-19 15:31:18 UTC - Size: 569.05 KB - 133 views
[2021-11-19 16:03:06]
Sierra Chart Engineering - Posts: 104368
The problem is your Rithmic account identifier is too long. Contact your broker and have them reduce the length of your account identifier. It cannot be more than 31 characters.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account