Support Board
Date/Time: Tue, 16 Sep 2025 04:00:08 +0000
no realtime data
View Count: 679
| [2021-11-15 22:05:13] |
| drmike_dxb - Posts: 8 |
|
Still not working- tried to reload, do not see even yesterdays data, even though have 3 days in chart settings. very strange bug, all was working ideally please help asap Done connection reset according to instructions, here's the fresh log: Software version: 2276 64-bit | 2021-11-15 20:41:19.297 Primary Thread ID: 1860 | 2021-11-15 20:41:19.297 Usage end date: 2021-12-02 | 2021-11-15 20:41:19.297 Enabled for: Advanced Features 2. | 2021-11-15 20:41:19.297 Enabled for: Sierra Chart Historical Data Service. | 2021-11-15 20:41:19.297 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-11-15 20:41:19.297 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-15 20:41:19.297 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-11-15 20:41:19.297 Enabled for exchange: Euronext Equities Delayed | 2021-11-15 20:41:19.297 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-15 20:41:19.297 Current selected Data/Trading service: SC Data - All Services | 2021-11-15 20:41:19.297 Custom symbol settings values: enabled | 2021-11-15 20:41:19.297 Chart Update Interval: 500 | 2021-11-15 20:41:19.297 Intraday Data Storage Time Unit: 0 | 2021-11-15 20:41:19.297 Time Zone: +00:00:00 (UTC+00) | 2021-11-15 20:41:19.297 2021-11-15 20:41:19 Local computer time in UTC | 2021-11-15 20:41:19.297 2021-11-15 20:41:19 Local computer time in SC Time Zone | 2021-11-15 20:41:19.297 2021-11-15 13:56:51 Server time in UTC | 2021-11-15 20:41:19.297 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-11-15 20:41:19.297 Program path: C:\SierraChart\ | 2021-11-15 20:41:19.297 Data Files path: C:\SierraChart\Data\ | 2021-11-15 20:41:19.297 OS Version Number: 10.0 | 2021-11-15 20:41:19.297 Locale Setting: C | 2021-11-15 20:41:19.297 DLLs: sst_volume_dots_64.dll, TicinoMathV3.0.dll, TicinoMathV3.0_2151.dll, TicinoMathV3.0_2151_64.dll, TicinoMathV3.0_64.dll, TicinoSuite_64.dll, UserContributedStudies_64.dll, VolMultButtons_15_64.dll | 2021-11-15 20:41:19.297 Allowed protected custom studies: TicinoSuite | 2021-11-15 20:41:19.297 SC Data - All Services | Connected to server complete. | 2021-11-15 20:42:47.498 Triggering next historical data download in queue. | 2021-11-15 20:42:47.498 Triggering next historical data download in queue. | 2021-11-15 20:42:47.499 Triggering next historical data download in queue. | 2021-11-15 20:42:47.499 Triggering next historical data download in queue. | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. PROG | 2021-11-15 20:42:47.499 Mapping PROG to PROG. Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Starting real-time market data updates for: PROG (PROG). ID: 1 Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10046 | 2021-11-15 20:42:47.499 SC Data - All Services | Requesting security definition data for: PROG (PROG). ID: 1 | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. PROG | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. HUDI | 2021-11-15 20:42:47.499 Mapping HUDI to HUDI. Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Starting real-time market data updates for: HUDI (HUDI). ID: 2 Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Requesting security definition data for: HUDI (HUDI). ID: 2 | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. NIO | 2021-11-15 20:42:47.499 Mapping NIO to NIO. Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Starting real-time market data updates for: NIO (NIO). ID: 3 Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Requesting security definition data for: NIO (NIO). ID: 3 | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. NIO | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. OCGN | 2021-11-15 20:42:47.499 Mapping OCGN to OCGN. Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Starting real-time market data updates for: OCGN (OCGN). ID: 4 Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Requesting security definition data for: OCGN (OCGN). ID: 4 | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. OCGN | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. LCID | 2021-11-15 20:42:47.499 Mapping LCID to LCID. Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Starting real-time market data updates for: LCID (LCID). ID: 5 Service code: equities.us | 2021-11-15 20:42:47.499 SC Data - All Services | Requesting security definition data for: LCID (LCID). ID: 5 | 2021-11-15 20:42:47.499 Subscribing to symbol for symbol alert. LCID | 2021-11-15 20:42:47.499 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-11-15 20:42:47.499 DTC Client socket (1) | Creating socket. | 2021-11-15 20:42:47.500 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-11-15 20:42:47.501 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2021-11-15 20:42:47.501 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:42:47.507 * No download requests in the queue to start downloads for. | 2021-11-15 20:42:47.510 No download requests in the queue to start downloads for. | 2021-11-15 20:42:47.510 No download requests in the queue to start downloads for. | 2021-11-15 20:42:47.510 No download requests in the queue to start downloads for. | 2021-11-15 20:42:47.510 SC Data - All Services | Network connection to server complete. | 2021-11-15 20:42:47.764 SC Data - All Services | Starting socket receive thread. | 2021-11-15 20:42:47.764 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-11-15 20:42:47.764 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-11-15 20:42:48.019 SC Data - All Services | Sending logon request message. | 2021-11-15 20:42:48.019 Mapping DXLG to DXLG. Service code: equities.us | 2021-11-15 20:42:48.022 SC Data - All Services | Starting real-time market data updates for: DXLG (DXLG). ID: 6 Service code: equities.us | 2021-11-15 20:42:48.022 SC Data - All Services | Requesting security definition data for: DXLG (DXLG). ID: 6 | 2021-11-15 20:42:48.022 Added historical Intraday data request for DXLG to the queue. | 2021-11-15 20:42:48.022 Intraday data recording state for symbol DXLG is set to download 'Pending'. | 2021-11-15 20:42:48.022 Triggering next historical data download in queue. | 2021-11-15 20:42:48.022 Delaying start of download for DXLG | 2021-11-15 20:42:48.029 Added historical Intraday data request for LCID to the queue. | 2021-11-15 20:42:48.202 Intraday data recording state for symbol LCID is set to download 'Pending'. | 2021-11-15 20:42:48.202 Triggering next historical data download in queue. | 2021-11-15 20:42:48.202 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:42:48.320 * SC Data - All Services | Received logon response. | 2021-11-15 20:42:48.889 SC Data - All Services | Server Name: SC Realtime Server. | 2021-11-15 20:42:48.889 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-11-15 20:42:48.889 SC Data - All Services | Successfully connected. | 2021-11-15 20:42:48.889 SC Data - All Services | Trading is not supported. | 2021-11-15 20:42:48.889 SC Data - All Services | Restarting real-time data updates for symbol: DXLG -> DXLG | 2021-11-15 20:42:48.889 SC Data - All Services | Restarting real-time data updates for symbol: HUDI -> HUDI | 2021-11-15 20:42:48.889 SC Data - All Services | Restarting real-time data updates for symbol: LCID -> LCID | 2021-11-15 20:42:48.889 SC Data - All Services | Restarting real-time data updates for symbol: NIO -> NIO | 2021-11-15 20:42:48.889 SC Data - All Services | Restarting real-time data updates for symbol: OCGN -> OCGN | 2021-11-15 20:42:48.889 SC Data - All Services | Restarting real-time data updates for symbol: PROG -> PROG | 2021-11-15 20:42:48.889 SC Data - All Services | Received security definition for symbol DXLG | 2021-11-15 20:42:49.201 SC Data - All Services | Received security definition for symbol HUDI | 2021-11-15 20:42:49.201 SC Data - All Services | Received security definition for symbol LCID | 2021-11-15 20:42:49.201 SC Data - All Services | Received security definition for symbol NIO | 2021-11-15 20:42:49.201 SC Data - All Services | Received security definition for symbol OCGN | 2021-11-15 20:42:49.201 SC Data - All Services | Received security definition for symbol PROG | 2021-11-15 20:42:49.201 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:42:49.506 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:42:50.019 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:42:52.498 * Requesting market depth updates for: DXLG if supported. | 2021-11-15 20:42:52.520 Separate subscription for market depth updates not supported. DXLG | 2021-11-15 20:42:52.520 HD Request # 7 | Downloading Intraday chart data for DXLG to the file DXLG.scid. Service: equities.us | 2021-11-15 20:42:54.971 HD Request # 7 | Download start date-time: 2021-11-15 20:40:56.000000. File last date-time: 2021-11-15 20:40:56.447001 | 2021-11-15 20:42:54.971 HD Request # 7 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2021-11-15 20:42:54.972 Socket (2) | Creating socket. | 2021-11-15 20:42:55.225 Socket (2) | New receive buffer size: 5242880 | 2021-11-15 20:42:55.225 Socket (2) | Connecting to IP: 8.18.161.133. | 2021-11-15 20:42:55.225 HD Request # 7 | Setting DTC encoding to Binary VLS | 2021-11-15 20:42:55.658 HD Request # 7 | Sending historical data logon request message. | 2021-11-15 20:42:55.658 HD Request # 7 | Requesting Intraday data. Start date-time: 2021-11-15 20:40:56. Record interval: 0. Symbol: DXLG | 2021-11-15 20:42:56.337 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:42:56.526 * HD Request # 7 | Decompressing data. | 2021-11-15 20:42:56.549 HD Request # 7 | Receiving Intraday data for DXLG starting at 2021-11-15 20:40:56.447000 | 2021-11-15 20:42:56.549 Socket (2) | CloseSocket call. | 2021-11-15 20:42:56.550 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-11-15 20:42:56.550 Historical data download thread signaled to stop. | 2021-11-15 20:42:56.552 HD Request # 7 | Timestamp of first Intraday data file record written: 2021-11-15 20:41:19.543000 | 2021-11-15 20:42:56.552 HD Request # 7 | Received 18 records from 2021-11-15 20:40:56.447000 to 2021-11-15 20:42:41.035000 (104.6 seconds) and wrote 16 records for DXLG | 2021-11-15 20:42:56.553 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2021-11-15 20:42:41.035000 | 2021-11-15 20:42:56.560 Added 1 Time and Sales records to Intraday data file for DXLG after download. | 2021-11-15 20:42:56.560 HD Request # 7 | Completion time: 2s | 2021-11-15 20:42:56.560 HD Request # 7 | Intraday data download complete for DXLG. Unique request ID: 6 | 2021-11-15 20:42:56.560 Removing historical data download ID 6. | 2021-11-15 20:42:56.560 Real-time Intraday chart data file updates started for DXLG | 2021-11-15 20:42:56.560 Intraday chart data file opened for DXLG | 2021-11-15 20:42:56.560 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2021-11-15 20:42:56.560 Triggering next historical data download in queue. | 2021-11-15 20:42:56.560 HD Request # 8 | Downloading Intraday chart data for LCID to the file LCID.scid. Service: equities.us | 2021-11-15 20:42:56.560 HD Request # 8 | Download start date-time: 2021-11-15 20:41:05.000000. File last date-time: 2021-11-15 20:41:05.268000 | 2021-11-15 20:42:56.560 HD Request # 8 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2021-11-15 20:42:56.561 Socket (2) | Socket gracefully closed by remote side. | 2021-11-15 20:42:56.763 Socket (2) | Closed. | 2021-11-15 20:42:56.764 Socket (3) | Creating socket. | 2021-11-15 20:42:56.811 Socket (3) | New receive buffer size: 5242880 | 2021-11-15 20:42:56.811 Socket (3) | Connecting to IP: 8.18.161.135. | 2021-11-15 20:42:56.811 Chart #5 has tagged chart #3 for full recalculation. Chartbook: FPrint_5min_Dark.Cht | 2021-11-15 20:42:56.978 Chart #4 has tagged chart #3 for full recalculation. Chartbook: Qulamaggie_MTF.Cht | 2021-11-15 20:42:56.980 Chart #16 has tagged chart #15 for full recalculation. Chartbook: Intraday.Cht | 2021-11-15 20:42:56.980 Chart #5 has tagged chart #1 for full recalculation. Chartbook: Qulamaggie_MTF.Cht | 2021-11-15 20:42:56.980 Chart #4 has tagged chart #2 for full recalculation. Chartbook: 5min.Cht | 2021-11-15 20:42:56.982 DXLG[M] 30 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: Qulamaggie_MTF.Cht | 2021-11-15 20:42:56.982 Chart #5 has tagged chart #3 for full recalculation. Chartbook: 5min.Cht | 2021-11-15 20:42:56.983 Chart #7 has tagged chart #15 for full recalculation. Chartbook: Full_Model.Cht | 2021-11-15 20:42:56.999 DXLG[M] 1 Day #3 | Performing a full recalculation because it has been tagged. Chartbook: Qulamaggie_MTF.Cht | 2021-11-15 20:42:56.999 Chart #9 has tagged chart #14 for full recalculation. Chartbook: Full_Model.Cht | 2021-11-15 20:42:56.999 Chart #9 has tagged chart #6 for full recalculation. Chartbook: Full_Model.Cht | 2021-11-15 20:42:56.999 DXLG[M] 1 Day #2 | Performing a full recalculation because it has been tagged. Chartbook: 5min.Cht | 2021-11-15 20:42:57.000 Chart #14 has tagged chart #5 for full recalculation. Chartbook: Intraday.Cht | 2021-11-15 20:42:57.000 DXLG[M] 30 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: 5min.Cht | 2021-11-15 20:42:57.000 Chart #6 has tagged chart #9 for full recalculation. Chartbook: Full_Model_Daily .Cht | 2021-11-15 20:42:57.003 Chart #7 has tagged chart #10 for full recalculation. Chartbook: Full_Model_Daily .Cht | 2021-11-15 20:42:57.003 Chart #7 has tagged chart #8 for full recalculation. Chartbook: Full_Model_Daily .Cht | 2021-11-15 20:42:57.003 DXLG[M] 30 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: Full_Model_Daily .Cht | 2021-11-15 20:42:57.022 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:42:57.022 * HD Request # 8 | Setting DTC encoding to Binary VLS | 2021-11-15 20:42:57.251 HD Request # 8 | Sending historical data logon request message. | 2021-11-15 20:42:57.251 DXLG[M] 1 Day #3 | Performing a full recalculation because it has been tagged. Chartbook: FPrint_5min_Dark.Cht | 2021-11-15 20:42:57.435 DXLG[M] 30 Min #14 | Performing a full recalculation because it has been tagged. Chartbook: Full_Model.Cht | 2021-11-15 20:42:57.445 DXLG[M] 1 Day #15 | Performing a full recalculation because it has been tagged. Chartbook: Full_Model.Cht | 2021-11-15 20:42:57.445 DXLG[M] 30 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: Intraday.Cht | 2021-11-15 20:42:57.445 DXLG[M] 1 Day #9 | Performing a full recalculation because it has been tagged. Chartbook: Full_Model_Daily .Cht | 2021-11-15 20:42:57.446 DXLG[M] 30 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: Full_Model_Daily .Cht | 2021-11-15 20:42:57.446 DXLG[M] 30 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: Full_Model.Cht | 2021-11-15 20:42:57.447 DXLG[M] 1 Day #5 | Performing a full recalculation because it has been tagged. Chartbook: Intraday.Cht | 2021-11-15 20:42:57.448 Opened cached Intraday file: C:\SierraChart\Data\DXLG.scid. Thread ID: 6924 | 2021-11-15 20:42:57.881 HD Request # 8 | Requesting Intraday data. Start date-time: 2021-11-15 20:41:05. Record interval: 0. Symbol: LCID | 2021-11-15 20:42:57.944 HD Request # 8 | Decompressing data. | 2021-11-15 20:42:58.162 HD Request # 8 | Receiving Intraday data for LCID starting at 2021-11-15 20:41:05.268000 | 2021-11-15 20:42:58.163 Socket (3) | CloseSocket call. | 2021-11-15 20:42:58.164 Historical data download thread signaled to stop. | 2021-11-15 20:42:58.164 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-11-15 20:42:58.164 HD Request # 8 | Timestamp of first Intraday data file record written: 2021-11-15 20:41:06.022000 | 2021-11-15 20:42:58.164 HD Request # 8 | Received 798 records from 2021-11-15 20:41:05.268000 to 2021-11-15 20:42:54.868006 (109.6 seconds) and wrote 797 records for LCID | 2021-11-15 20:42:58.164 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2021-11-15 20:42:54.868006 | 2021-11-15 20:42:58.170 Added 1 Time and Sales records to Intraday data file for LCID after download. | 2021-11-15 20:42:58.170 HD Request # 8 | Completion time: 2s | 2021-11-15 20:42:58.170 HD Request # 8 | Intraday data download complete for LCID. Unique request ID: 7 | 2021-11-15 20:42:58.170 Removing historical data download ID 7. | 2021-11-15 20:42:58.170 Real-time Intraday chart data file updates started for LCID | 2021-11-15 20:42:58.170 Intraday chart data file opened for LCID | 2021-11-15 20:42:58.170 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2021-11-15 20:42:58.170 Triggering next historical data download in queue. | 2021-11-15 20:42:58.170 No download requests in the queue to start downloads for. | 2021-11-15 20:42:58.171 Socket (3) | Socket gracefully closed by remote side. | 2021-11-15 20:42:58.381 Socket (3) | Closed. | 2021-11-15 20:42:58.381 Chart #6 has tagged chart #2 for full recalculation. Chartbook: Nakd_1D.Cht | 2021-11-15 20:42:58.447 LCID[M] 30 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: Nakd_1D.Cht | 2021-11-15 20:42:58.448 Chart #4 has tagged chart #3 for full recalculation. Chartbook: Nakd_1D.Cht | 2021-11-15 20:42:58.462 LCID[M] 1 Day #3 | Performing a full recalculation because it has been tagged. Chartbook: Nakd_1D.Cht | 2021-11-15 20:42:58.957 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:02.544 * Opened cached Intraday file: C:\SierraChart\Data\LCID.scid. Thread ID: 6924 | 2021-11-15 20:43:02.921 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:14.950 * DTC Client socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-11-15 20:43:19.882 DTC Client socket (4) | Closed. | 2021-11-15 20:43:19.882 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:22.167 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:24.537 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:32.024 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:32.521 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:41.551 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:48.567 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:49.067 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:49.570 * DTC Client socket (4) | Deleting network socket now after delay. | 2021-11-15 20:43:49.886 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:58.596 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:59.084 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:43:59.588 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:00.587 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:01.083 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:01.590 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:02.581 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:03.080 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:12.100 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:17.080 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:18.087 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:20.085 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:22.582 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:34.614 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:42.612 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:43.615 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:44.610 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:44:45.109 * The message log has been sent to support. | 2021-11-15 20:44:49.481 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2021-11-15 20:44:49.493 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 32768 | 2021-11-15 20:44:49.493 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 95.216.233.104. | 2021-11-15 20:44:49.493 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2021-11-15 20:44:50.477 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2021-11-15 20:44:50.714 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2021-11-15 20:44:50.714 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2021-11-15 20:44:50.879 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2021-11-15 20:44:50.879 Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:00.661 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:09.174 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:12.175 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:12.685 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:14.685 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:19.204 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:20.688 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:24.690 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:25.197 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:28.190 * Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL. | 2021-11-15 20:45:36.718 * |
| [2021-11-15 22:26:44] |
| John - SC Support - Posts: 41827 |
|
The only issue we see in your log is related to the 3rd party study called "TicinoMath v4". You have the following messages from that study: Chart: DXLG[M] 5 Min #2 | Study: TicinoMath v4 | Error: Offset to First Bar of Day is NULL.
We do not know if this is related to your issue of not seeing data or not, but we definitely recommend starting Sierra Chart in Safe Mode to remove 3rd party studies from your charts and then see if you are still having an issue or not. If things run fine in Safe Mode, then the problem would have to be the 3rd party studies. Refer to the following for how to start in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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