Support Board
Date/Time: Tue, 16 Sep 2025 01:46:41 +0000
Unable to Flatten/Reverse. Position does not exist.
View Count: 881
| [2021-11-15 21:28:00] |
| User751739 - Posts: 29 |
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I have a hotkey set for flatten and cancel and sometimes when I try to flatten I get. It seems I have to click the hotkey twice for it to actually flatten. It is not a order size issue w/ the broker, because I had less that half the allotted size. ESZ1.CME[M] #45 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: ESZ1.CME | TradeAccount: * | 2021-11-15 12:31:02.952 * ESZ1.CME[M] #45 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: ESZ1.CME | TradeAccount: * | 2021-11-15 12:36:54.770 * ESZ1.CME[M] #45 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: ESZ1.CME | TradeAccount: * | 2021-11-15 12:40:42.708 * TradeActivity files query time: 0.005559 seconds. Entries: 6. Current queries: 1 | 2021-11-15 12:48:06.487 TradeActivity files query time: 0.000420 seconds. Entries: 6. Current queries: 1 | 2021-11-15 12:48:06.541 TradeActivity files query time: 0.000688 seconds. Entries: 6. Current queries: 1 | 2021-11-15 12:48:06.593 TradeActivity files query time: 0.000598 seconds. Entries: 6. Current queries: 2 | 2021-11-15 12:48:06.594 TradeActivity files query time: 0.000978 seconds. Entries: 6. Current queries: 1 | 2021-11-15 12:48:07.032 TradeActivity files query time: 0.000533 seconds. Entries: 6. Current queries: 1 | 2021-11-15 12:48:07.054 TradeActivity files query time: 0.000603 seconds. Entries: 6. Current queries: 1 | 2021-11-15 12:48:07.113 TradeActivity files query time: 0.000613 seconds. Entries: 6. Current queries: 1 | 2021-11-15 12:48:07.404 TradeActivity files query time: 0.000621 seconds. Entries: 6. Current queries: 1 | 2021-11-15 12:48:07.529 I also tried enabling: https://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#HoldMarketOrderUntilPendingCancelOrdersConfirmed, but it didn't seem to make a difference |
| [2021-11-15 22:18:34] |
| John - SC Support - Posts: 41827 |
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The message you are getting: ESZ1.CME[M] #45 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: ESZ1.CME | TradeAccount: *
Is saying that you do not have an open position, therefore there is nothing to flatten. Hitting the Flatten button again (or hotkey for Flatten) should not have any effect, except to give you the same message again. Are you sure those messages are not from the second time you try to flatten, where the position is already closed by the first Flatten command? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-15 23:59:34] |
| User751739 - Posts: 29 |
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Hello, thank you for the quick response. It is the message I saw while my order was still opened. At least the first instance. |
| [2021-11-16 01:23:57] |
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There is a difference between an open Order and a Position. You need to examine the Trade Activity Log for any other information about the orders or positions: Trade Activity Log: Viewing Historical Trade Activity You have all of the information on your side and you should consult with your broker for further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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