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[Locked] - unable to open $PCSX chart

View Count: 1471

[2021-11-03 17:36:09] #1 [Go To First Post]
Jeff Li - Posts: 57
Hi, I just subscribed to the S&P indices about 10 mins ago but I still cannot open the intraday chart of $PCSX. Any idea how to solve this?

[2021-11-04 01:55:17] #2 [Go To First Post]
Jeff Li - Posts: 57
None of the symbols on the S&P indices can be found on my sierra chart client. Date Time Of Last Edit: 2021-11-04 01:55:33

[2021-11-04 16:47:33] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
That symbol is not an S&P indices symbol. It is not listed here: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices&ID=index-sp#INDEX-SP Tell us what other symbols you need and we will check on them. The most common one is going to be $INX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-04 16:48:20

[2021-11-04 18:08:57] #4 [Go To First Post]
Jeff Li - Posts: 57
I see, do you know how I can get access to $PCSX? and the symbols from this page: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices&ID=index#INDEX

[2021-11-05 13:38:00] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to contact our data provider about this. There is not authorization to access data for these symbols from what we can see currently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-12-01 21:21:37] #6 [Go To First Post]
Jeff Li - Posts: 57
Any updates on this?

[2021-12-02 22:40:59] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
We apologize for the delay. We are following up with Barchart about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-12-03 14:54:55] #8 [Go To First Post]
John - SC Support - Posts: 31293
Barchart is taking care of this for your account. It should be taken care of today sometime. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-12-07 20:15:35] #9 [Go To First Post]
Jeff Li - Posts: 57
Thanks Team, which data package would I need to subscribe to see $PCSX?

[2021-12-08 15:05:31] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
Open a chart for that symbol and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-12-21 14:21:10] #11 [Go To First Post]
Jeff Li - Posts: 57
Software version: 2315 64-bit \| 2021-12-21 09:19:43.343 Primary Thread ID: 14824 \| 2021-12-21 09:19:43.343 Usage end date: 2022-01-17 \| 2021-12-21 09:19:43.343 Enabled for: Advanced Features 2. \| 2021-12-21 09:19:43.343 Enabled for: Sierra Chart Historical Data Service. \| 2021-12-21 09:19:43.343 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2021-12-21 09:19:43.343 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-12-21 09:19:43.343 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-12-21 09:19:43.343 Enabled for exchange: CBOE Indices \| 2021-12-21 09:19:43.344 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) \| 2021-12-21 09:19:43.344 Enabled for exchange: Euronext Equities Delayed \| 2021-12-21 09:19:43.344 Enabled for exchange2: CME (Trading Account Required) \| 2021-12-21 09:19:43.344 Enabled for exchange2: CBOT (Trading Account Required) \| 2021-12-21 09:19:43.344 Enabled for exchange2: COMEX (Trading Account Required) \| 2021-12-21 09:19:43.344 Enabled for exchange2: NYMEX (Trading Account Required) \| 2021-12-21 09:19:43.344 Enabled for exchange2: fairx_exchange.data \| 2021-12-21 09:19:43.344 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-12-21 09:19:43.344 Current selected Data/Trading service: SC Data - All Services \| 2021-12-21 09:19:43.344 Custom symbol settings values: enabled \| 2021-12-21 09:19:43.344 Chart Update Interval: 500 \| 2021-12-21 09:19:43.344 Intraday Data Storage Time Unit: 0 \| 2021-12-21 09:19:43.344 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-12-21 09:19:43.344 2021-12-21 14:19:43 Local computer time in UTC \| 2021-12-21 09:19:43.344 2021-12-21 09:19:43 Local computer time in SC Time Zone \| 2021-12-21 09:19:43.344 2021-12-20 14:01:58 Server time in UTC \| 2021-12-21 09:19:43.344 Local computer UTC time and Server UTC time difference: 17 seconds. \| 2021-12-21 09:19:43.344 Notice: Your computer's clock is off by 17 seconds. For help with this, press the 'Send for Analysis' button. \| 2021-12-21 09:19:43.344 Program path: C:\SierraChart\ \| 2021-12-21 09:19:43.344 Data Files path: C:\SierraChart\Data\ \| 2021-12-21 09:19:43.344 OS Version Number: 10.0 \| 2021-12-21 09:19:43.344 Locale Setting: C \| 2021-12-21 09:19:43.344 DLLs: SmashCalcs_64.dll, UserContributedStudies_64.dll \| 2021-12-21 09:19:43.344 Allowed protected custom studies: \| 2021-12-21 09:19:43.344 Added historical Intraday data request for $PCSX to the queue. \| 2021-12-21 09:20:22.668 Intraday data recording state for symbol $PCSX is set to download 'Pending'. \| 2021-12-21 09:20:22.668 Triggering next historical data download in queue. \| 2021-12-21 09:20:22.668 Reloading all charts with filename: $PCSX.scid \| 2021-12-21 09:20:22.668 HD Request # 63 \| Downloading Intraday chart data for $PCSX to the file $PCSX.scid. Service: sp.index \| 2021-12-21 09:20:22.669 HD Request # 63 \| Download start date-time: 2021-06-18 10:20:22.000000. File last date-time: 00:00:00.000000 \| 2021-12-21 09:20:22.670 HD Request # 63 \| Using server: exchangehistdata1.sierracharts.com port 10149 \| 2021-12-21 09:20:22.670 Socket (1) \| Creating socket. \| 2021-12-21 09:20:22.671 Socket (1) \| New receive buffer size: 5242880 \| 2021-12-21 09:20:22.671 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2021-12-21 09:20:22.671 HD Request # 63 \| Setting DTC encoding to Binary VLS \| 2021-12-21 09:20:22.725 HD Request # 63 \| Sending historical data logon request message. \| 2021-12-21 09:20:22.725 $PCSX 15 Min #17 \| Reloading chart. \| 2021-12-21 09:20:22.935 $PCSX 15 Min #17 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\$PCSX.scid \| 2021-12-21 09:20:22.946 HD Request # 63 \| Requesting Intraday data. Start date-time: 2021-06-18 10:20:22. Record interval: 0. Symbol: $PCSX \| 2021-12-21 09:20:23.210 Socket (1) \| CloseSocket call. \| 2021-12-21 09:20:23.233 HD Request # 63 \| Error downloading historical Intraday data for $PCSX. Historical data file not available for symbol. \| 2021-12-21 09:20:23.233 Historical data download thread signaled to stop. \| 2021-12-21 09:20:23.234 HD Request # 63 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for $PCSX \| 2021-12-21 09:20:23.234 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-12-21 09:20:23.234 HD Request # 63 \| Add time&sales data \| Remembered last file record date-time: 00:00:00.000000 \| 2021-12-21 09:20:23.234 HD Request # 63 \| Completion time: 1s \| 2021-12-21 09:20:23.234 HD Request # 63 \| Intraday data download complete for $PCSX. Unique request ID: 67 \| 2021-12-21 09:20:23.234 Removing historical data download ID 67. \| 2021-12-21 09:20:23.234 Real-time Intraday chart data file updates started for $PCSX \| 2021-12-21 09:20:23.234 Intraday chart data file opened for $PCSX \| 2021-12-21 09:20:23.234 HD Request # 63 \| Enabling Intraday chart updating for symbol. \| 2021-12-21 09:20:23.234 Triggering next historical data download in queue. \| 2021-12-21 09:20:23.234 No download requests in the queue to start downloads for. \| 2021-12-21 09:20:23.234 Socket (1) \| Socket gracefully closed by remote side. \| 2021-12-21 09:20:23.256 Socket (1) \| Closed. \| 2021-12-21 09:20:23.256

[2021-12-21 14:21:38] #12 [Go To First Post]
Jeff Li - Posts: 57
I cant find the symbol for $PCSX in my symbols list

[2021-12-29 17:58:28] #13 [Go To First Post]
Jeff Li - Posts: 57
Any updates?

[2021-12-29 21:55:01] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
Where did you get that symbol from? Sierra Chart has no data for that symbol. It is just not available. This is not something we can help with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-12-29 22:26:11] #15 [Go To First Post]
Jeff Li - Posts: 57
https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices&ID=index#INDEX At the bottom of this page.

[2021-12-29 22:38:00] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok we see what the issue is then. We have made one change which might help but if not we cannot do anything further. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-12-29 22:38:25

[2022-02-08 09:45:29] #17 [Go To First Post]
WarriorTrader - Posts: 245
Hello, Is the $PCSX symbol available? If so how do I gain access? Thanks, WT

[2022-03-03 13:25:42] #18 [Go To First Post]
AndyB - Posts: 96
I cannot get this symbol to work either.

[2022-03-03 23:17:19] #19 [Go To First Post]
Sierra_Chart Engineering - Posts: 14173
We are asking our data provider about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-04 22:52:14] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Our data provider has said they have provided access to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-10 15:51:30] #21 [Go To First Post]
AndyB - Posts: 96
PCSX is definitely being recognized as Put Call Ratio SPX, however there is no actual data for it. getting this message: "Download Failed. Error downloading historical intraday data for $PCSX. Error: user is not authorized to execute query for one or more of the specified symbols"

[2022-03-17 19:33:05] #22 [Go To First Post]
AndyB - Posts: 96
still not getting any data for it, or any other data from here: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Indices not sure why im paying for this when i can't even get any data for it

[2022-11-04 18:40:42] #23 [Go To First Post]
Sargon Petros - Posts: 52
Hello, I seem to be having the same issue $PCSX and other symbols like $PCAP dont appear to be working

[2022-11-08 23:08:26] #24 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are going to contact our data provider about the symbol: $PCSX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-08 23:11:56] #25 [Go To First Post]
AndyB - Posts: 96
Thank you. There are countless other symbols that don’t work either. You should tell them to double check all of their symbols in that data feed.

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