Support Board
Date/Time: Thu, 26 Jun 2025 22:08:34 +0000
Sudden Rithmic Data Connection Issue
View Count: 984
| [2021-10-31 10:06:46] |
| User130077 - Posts: 10 |
|
Hi On Friday my Rithmic data suddenly failed and I am now getting a constant waiting to reconnect message in the top left area of the screen. Previously I had no issues and this just suddenly happened the whole rest of the month I have been connected without issue I had to log onto my back up R trader and use the DOM. I have downloaded the Bridge files as thought this might be the issue, but I don't seem to have a RIM folder in my sierra chart that I can find. I assume something must have changed Friday and wondered what I can do. or if anyone else has had this issue best stuart |
| [2021-10-31 15:42:59] |
| |
|
There were connectivity problems to Rithmic on Friday and Rithmic has resolved this. If you still have a problem Sunday evening, you can post the Message Log and we can look. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-31 15:43:20
|
| [2021-10-31 22:13:27] |
| User130077 - Posts: 10 |
|
Thats all sorted thank you for the fast response
|
To post a message in this thread, you need to log in with your Sierra Chart account: