Support Board
Date/Time: Tue, 16 Sep 2025 01:38:14 +0000
Post From: Sudden Rithmic Data Connection Issue
| [2021-10-31 15:42:59] |
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There were connectivity problems to Rithmic on Friday and Rithmic has resolved this. If you still have a problem Sunday evening, you can post the Message Log and we can look. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-31 15:43:20
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