Support Board
Date/Time: Thu, 26 Jun 2025 18:02:48 +0000
No live data as MaxConnectionsDifferentDevices exceeds
View Count: 865
| [2021-10-25 15:14:48] |
| User785723 - Posts: 58 |
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Hello, My account supports 4 devices but I get the following on the message log and the live data is not coming on my charts. Can you please check what is the issue? SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-25 05:07:43.748 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 3 | 2021-10-25 05:07:43.748 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-25 05:07:43.748 DTC Client socket (2) | CloseSocket call. | 2021-10-25 05:07:43.749 SC Data - All Services | Disconnected from the server. | 2021-10-25 05:07:43.749 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-10-25 05:07:43.749 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-10-25 05:07:43.749 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-10-25 05:07:43.809 |
| [2021-10-25 17:00:48] |
| John - SC Support - Posts: 40615 |
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Your account does allow for 4 different computers to be running Sierra Chart at the same time, but the exchanges have different rules. They only allow for one computer per paid exchange fee with a maximum of 2 computers. Refer to the following: Denali Exchange Data Feed: Connections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-05 01:54:31] |
| User785723 - Posts: 58 |
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Thanks, but I also have issues in logging in with different devices. I have the capacity of 4 and am logged in with 3 devices. However, I get the following message: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 3| Can you please check if the limitation of 4 different devices is taken to effect on my account? |
| [2021-11-05 13:28:46] |
| John - SC Support - Posts: 40615 |
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That message you are receiving is from the data feed, not Sierra Chart. As noted previously, you are only setup to get data to one computer at a time. You can have a maximum of 2 computers getting the data from the Denali Exchange Data Feed at the same time. Refer to the following: Denali Exchange Data Feed: Connections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-07 04:27:14] |
| User785723 - Posts: 58 |
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I see. Is there any limitation on getting the data from the Denali Exchange Data Feed at the same time on different charts of a single SC instance?
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| [2021-11-07 16:15:51] |
| John - SC Support - Posts: 40615 |
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No, there is no limit on getting the data to different charts within a single SC instance. This also applies to Sub-Instances when started with File >> New Instance.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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