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Date/Time: Sat, 18 May 2024 10:42:22 +0000

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Changing from Transact to Ironbeam.

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[2021-10-21 19:59:07] #1 [Go To First Post]
User480856 - Posts: 3
I am changing from TransAct futures (infinity) to Ironbeam. I will be using Rithmic data feed. I have gone though the steps to connect to Rithmic in Sierra charts but now I am getting a message from Sierra charts that I need to renew or active service. I already have active service that just paid for. I really need some assistance.

[2021-10-21 21:16:59] #2 [Go To First Post]
John - SC Support - Posts: 31704
We think that the message you may be receiving is related to the need for you to be on Package 10 or higher in order to be able to make the connection to Rithmic. The information related to this can be found in step #3 of the Setup Instructions for Rithmic. You will find this here: Rithmic Trading Platform Service: Setup Instructions To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-21 23:49:16

[2021-10-22 13:51:11] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
You definitely need to use Service Package 10 and also follow the remaining instructions here to use the Denali Exchange Data Feed: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges To avoid paying market data exchange fees twice, do not subscribe to exchange fees through ironbeam. You also need to activate the exchange that you require and the instructions linked above explain that. Otherwise, you will have problems with historical data from Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-22 13:52:25

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