Support Board
Date/Time: Fri, 27 Jun 2025 06:42:36 +0000
Post From: Changing from Transact to Ironbeam.
| [2021-10-21 21:16:59] |
| John - SC Support - Posts: 40626 |
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We think that the message you may be receiving is related to the need for you to be on Package 10 or higher in order to be able to make the connection to Rithmic. The information related to this can be found in step #3 of the Setup Instructions for Rithmic. You will find this here: Rithmic Trading Platform Service: Setup Instructions To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-21 23:49:16
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