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Date/Time: Fri, 03 Dec 2021 16:32:10 +0000



Not receiving realtime data

[2021-10-20 17:09:26]
Irish Brian - Posts: 2
I have an error "not receiving real time CME data". I went through the steps to update but it hasn't worked. I have an account with Interactive Brokers, I provided all the details last month and a member of your support team activated my data, would you mind doing the same again this month? I am in the process of setting up an account with AMP so it shouldn't be an issue going forward. Thanks
[2021-10-20 18:03:27]
John - SC Support - Posts: 12479
You just need to connect your Sierra Chart to your Interactive Brokers account for 1 minute, then you can change it back. The instructions for this can be found here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php#ConnectingOnlyOnceAMonthToTradingAccount

At step #3 where it tells you to connect to your trading account, you will do this by following these instructions to connect to IB:
https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#SetupInstructions

You can check to ensure that your account has been updated by checking the Verify Trading Account date at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

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