Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 06:44:13 +0000



trading issues

View Count: 365

[2021-10-19 17:21:07]
User753494 - Posts: 2
Hello!
I changed the data feed provider from CQG to Denali on 13 Oct 2021, the routing is through CQG/AMP and changed the DTS settings as is explained here: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_SierraChartSoftwareInstructions. Today I noticed that I can not place live trades on Sierra, all trades I'm trying to place automatically goes to sim. How can this be resolved?
[2021-10-19 17:41:34]
John - SC Support - Posts: 30444
Denali is just the data feed, not the trading service. You need to keep your Current Selected Service set to CQG. To set it back, follow the instructions at the following link:
CQG Trading Platform Service: Setup Instructions

Then, to ensure that everything is setup properly to get the Denali data while trading to CQG, go through these instructions:
Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services

And finally, just to ensure you have the correct symbols, open your Chartbooks and then select Edit >> Translate Symbols to Current Service.

After that, you will be all set to get the data from us and trade with CQG.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account