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Date/Time: Fri, 19 Apr 2024 01:04:26 +0000

How to Post a Message for Support

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[2021-10-19 15:09:35] #1 [Go To First Post]
dustin124 - Posts: 2
Good morning, I have a funded AMP account. I believe I completed all necessary documents. I am still 10 minutes delayed and verified global settings. Does it take time to link my AMP account? Thanks,

[2021-10-19 16:37:14] #2 [Go To First Post]
John - SC Support - Posts: 30953
Everything looks good on your account, so you should be able to get the Real-Time data for symbols on the CME exchange. We want to point out that you only have the "CME Top-of-Book" exchange active, which means that you will only get the symbols that trade on the CME exchange (not the CME Group) for real-time data. Any other data will be delayed. If you are still having a problem (say for the ES) then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-19 17:11:00] #3 [Go To First Post]
dustin124 - Posts: 2
Thanks so much, I have it working now! One last question, Will the data package for full CME group include equities? If I want to see stocks as well, what data package will I need?

[2021-10-19 17:33:24] #4 [Go To First Post]
John - SC Support - Posts: 30953
In order to get stocks, you would need to use the Sierra Chart Exchange Data Feed. Refer to the information at the following link, which also includes Setup Instructions: Sierra Chart Exchange Data Feed: Introduction For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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