Support Board
Date/Time: Mon, 15 Sep 2025 14:12:03 +0000
Post From: Live account
| [2021-10-19 16:37:14] |
| John - SC Support - Posts: 41795 |
|
Everything looks good on your account, so you should be able to get the Real-Time data for symbols on the CME exchange. We want to point out that you only have the "CME Top-of-Book" exchange active, which means that you will only get the symbols that trade on the CME exchange (not the CME Group) for real-time data. Any other data will be delayed. If you are still having a problem (say for the ES) then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |