Login Page - Create Account

Support Board


Date/Time: Fri, 03 Dec 2021 16:59:58 +0000



SC v2320 builds charts incorrectly

[2021-10-17 16:46:50]
Botan626 - Posts: 257
SC builds charts incorrectly after it finishes downloading data.

1. Disconnect from data feed,
2. Open chart settings and set an earlier date in the From: cell,
3. Press Ok, SC will connect to data feed, wait until SC will finish downloading process.
4. Press Reload And Recalculate, chart will look fine.

Chart before data downloading: https://i.imgur.com/qIZg30M.png
Chart settings before data downloading: https://i.imgur.com/qwIHfAI.png
Chart after data downloading from 2021-07-01: https://i.imgur.com/wpuIqwW.png
Date Time Of Last Edit: 2021-10-17 16:55:06
[2021-10-17 17:22:02]
John - SC Support - Posts: 12484
We just tried the process you described, but we are unable to reproduce what you see.

We notice that the times for the bars that are incorrect are all zeros. The last time we saw something like this, it was caused by a Custom Study that had not been updated properly for changes to the functions for Date/Time in ACSIL. If you have a custom study on the chart, then try removing it and see if the data is correct without that study.

Otherwise, we really do not know why this occurred. To fix the issue of the data being incorrect, select Chart >> Delete All Data and Download to get the new data.

If you can figure out what the particular steps are to reproduce, then we can find a fix for this. But the steps as you outlined are not enough, there must be something else occurring (we even used the same symbol).
[2021-10-17 18:51:46]
Botan626 - Posts: 257
We just tried the process you described, but we are unable to reproduce what you see.

I can reproduce it for any symbol.

it was caused by a Custom Study

It was a clean chart, opened with 'Open Intraday Chart' from Find Symbol menu.

To fix the issue of the data being incorrect, select Chart >> Delete All Data and Download to get the new data.

Did you read clause 4 and the 1st line in the 1st post? The problem is not with data, but the way SC puts it on the screen after SC finishes downloading data.

I'm attaching Message Log, starting from the moment when I changed chart symbol, before changing From date and pressing Ok:

(Log removed)

End result: https://i.imgur.com/ipQGCT1.png
Date Time Of Last Edit: 2021-10-18 06:35:51
[2021-10-18 06:35:22]
Sierra Chart Engineering - Posts: 98792
We cannot reproduce any issue. Provide that chart by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#ProvidingChartbookSingleChart

When posting an image of a chart, only use the method described here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-10-18 06:36:49
[2021-10-18 10:46:30]
Botan626 - Posts: 257
I managed to reproduce it in a new chartbook for 3 symbols I never loaded data before.

Looks like already opened and hidden charts of the same symbol have something to do with it (this is just my guess).

http://www.sierrachart.com/image.php?Image=163455233423.png
http://www.sierrachart.com/image.php?Image=1634552799191.png
http://www.sierrachart.com/image.php?Image=1634553612562.png

And again, chart looks fine, after Reload And Recalculate was pressed: http://www.sierrachart.com/image.php?Image=1634553750249.png
Also, hidden and range charts have these settings: https://i.imgur.com/aKgFcf4.png
Date Time Of Last Edit: 2021-10-19 12:08:09
attachment02.Cht - Attached On 2021-10-18 10:46:18 UTC - Size: 5.65 KB - 29 views
[2021-10-18 15:32:26]
John - SC Support - Posts: 12484
When you state that you change the From: field, which one are you changing? The one in the Date Range in File or the one in the Use Date Range field?

Changing the From in the Use Date Range should not make any difference if you are entering a date prior to the Date Range in File. But again, we tried with your chartbook and are still unable to reproduce, so we want to ensure that we are following the exact same steps you are.
[2021-10-18 15:48:10]
Botan626 - Posts: 257
Of course in the 2nd step in the 1st post I'm talking about From cell in the 'Date Range in File' setting, because changing it will force SC to start downloading data.

And in the 1st post chart settings screenshot shows From date 2021-07-27, in the next line I say "downloading from 2021-07-01".
Date Time Of Last Edit: 2021-10-18 15:48:50
[2021-10-18 16:06:00]
Botan626 - Posts: 257
Try these steps for a new symbol with no data:

1. Create range bars chart and hidden 1 hour chart for it (so you first finish downloading initial data in accordance with 'Maximum Historical Intraday Days to Download' setting) with these settings: https://i.imgur.com/aKgFcf4.png,
2. Then open new chart from Find Symbol menu, change its setting to 1-0-0 Days-Mins-Secs,
3. Perform steps from the 1st post for the chart with 1-0-0 Days-Mins-Secs setting.
[2021-10-18 17:43:32]
John - SC Support - Posts: 12484
Ok. But which "From" cell are you changing?
[2021-10-18 18:18:09]
Botan626 - Posts: 257
Both, this I forgot to mention, sorry.

For the chart with 1-0-0 Days-Mins-Secs setting:
1. In the Use Date Range setting set an earlier From date only, comparing to the one in the From cell in the Date Range in File, like this: https://i.imgur.com/MFD8jaA.png
2. Then do steps in the 1st post, after you opened additional range and hidden charts, set From cell in the Date Range in File setting to the same, as in Use Date Range: https://i.imgur.com/rXz7xYo.png

This can be seen in the 'Chart settings before data downloading' screenshot in the 1st post, I just forgot to write it down.
[2021-10-18 23:31:00]
John - SC Support - Posts: 12484
We were able to reproduce what you see. We will look into it.
[2021-10-19 04:52:41]
Botan626 - Posts: 257
Nice.
[2021-10-24 03:26:09]
Sierra_Chart Engineering - Posts: 2140
We have identified two different causes of the issues you encountered in this unusual scenario and they will be resolved in the next release.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2021-10-25 17:42:41]
Botan626 - Posts: 257
I see bugs are getting fixed asap, could you fix that https://www.sierrachart.com/SupportBoard.php?ThreadID=66431 too with the same pace, Engineering Team?

Maybe even fix that first? Definitely I'd like to see keyboard commands fixed for spreadsheets first.
Date Time Of Last Edit: 2021-10-25 17:49:49

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account