Support Board

Date/Time: Fri, 26 Apr 2024 07:07:52 +0000

Post From: SC v2320 builds charts incorrectly

[2021-10-17 17:22:02] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31131
We just tried the process you described, but we are unable to reproduce what you see. We notice that the times for the bars that are incorrect are all zeros. The last time we saw something like this, it was caused by a Custom Study that had not been updated properly for changes to the functions for Date/Time in ACSIL. If you have a custom study on the chart, then try removing it and see if the data is correct without that study. Otherwise, we really do not know why this occurred. To fix the issue of the data being incorrect, select Chart >> Delete All Data and Download to get the new data. If you can figure out what the particular steps are to reproduce, then we can find a fix for this. But the steps as you outlined are not enough, there must be something else occurring (we even used the same symbol). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing