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Date/Time: Sun, 05 May 2024 01:01:17 +0000

How to Post a Message for Support

No Charts in LIVE and no updating

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[2021-10-11 15:47:18] #1 [Go To First Post]
carl99e - Posts: 3
Going on two days of "lock out" from Sierra Charts live :: no charts no updating. ON SIM I have charts but no live updating. Have spent hours trying to resolve on my end to no avail. It would have been nice, actually good business, if a notice had been sent out to your customers. Of course the problem may prevent this from happening as well. Dennis CARL Echevarria

[2021-10-11 17:15:53] #2 [Go To First Post]
John - SC Support - Posts: 31362
There was an issue a few days ago, but that was cleared up by the afternoon, so whatever problem you are having is not related to any Sierra Chart issues. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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