Support Board

Date/Time: Sat, 18 May 2024 16:32:55 +0000

Post From: No Charts in LIVE and no updating

[2021-10-11 17:15:53] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
There was an issue a few days ago, but that was cleared up by the afternoon, so whatever problem you are having is not related to any Sierra Chart issues. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing