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Direct MessagesDate/Time: Sun, 05 May 2024 05:39:25 +0000
Number of orders and Market order column (Trading DOM Columns)
View Count: 623
| [2021-10-10 12:03:31] |
| WFitton - Posts: 4 |
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Hi I am unable to get data on my trading DOM columns for both 'Bid or Ask Number of Orders' and 'Bid or Ask Market Order Column'. Setting I have checked are: Subscribe Market by Order Data when Market Depth Subscribed = Yes Use separate Connection for Market by Order Data = Yes Use Real Time Data Compression = High Compression I am subscriber to Denali Exchange Data Feed. Is there something I am missing? Thanks for any help regarding this. |
| [2021-10-10 15:12:31] |
| John - SC Support - Posts: 31362 |
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Everything on your account looks good. And the information you supplied above says that you are setup properly to get the MBO data. Once the market opens up again this afternoon (Sunday Afternoon), or whenever you get on next when the market is open, then see if you continue to have an issue if you do, then we will need your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-11 07:00:54] |
| WFitton - Posts: 4 |
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Morning John, Thank you for your reply. I have followed your instructions and I have sent a copy of the log through this morning. If there is anything else I need to do, please let me know. Many thanks Wes |
| [2021-10-11 16:31:12] |
| Sierra_Chart Engineering - Posts: 14224 |
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Everything looks good in the Message Log. This is what we see using the Denali Data Feed: http://www.sierrachart.com/image.php?Image=163396970676.png So are the columns for market orders completely blank for you? We may need to do a remote assistance session with you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-11 17:33:22
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