Support Board

Date/Time: Sat, 18 May 2024 17:30:10 +0000

Post From: Number of orders and Market order column (Trading DOM Columns)

[2021-10-10 15:12:31] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
Everything on your account looks good. And the information you supplied above says that you are setup properly to get the MBO data. Once the market opens up again this afternoon (Sunday Afternoon), or whenever you get on next when the market is open, then see if you continue to have an issue if you do, then we will need your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing