Support Board
Date/Time: Fri, 27 Jun 2025 12:39:40 +0000
Not receiving intraday data after updating SC (no other changes)
View Count: 794
| [2021-10-05 02:41:31] |
| Vincent Vega - Posts: 4 |
|
Hi, thanks for the fine software you've created. All was working as it normally should for 6 months until I updated SC to the most recent version. Charts no longer loading intraday data through "SC Data-All Services [data]" or any other service even through safe mode and turning off firewall. I also tried installing previous version as well as following all steps outlined in: Data/Trading Service Connection and Symbol Issues Still no luck fixing problem. Please help. Thx in advance. Message Log: Software version: 2315 64-bit | 2021-10-04 22:37:17.316 Primary Thread ID: 1412 | 2021-10-04 22:37:17.316 Usage end date: 2021-11-06 | 2021-10-04 22:37:17.316 Enabled for: Advanced Features 2. | 2021-10-04 22:37:17.316 Enabled for: Sierra Chart Historical Data Service. | 2021-10-04 22:37:17.316 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-10-04 22:37:17.316 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-04 22:37:17.316 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-04 22:37:17.316 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-10-04 22:37:17.316 Enabled for exchange: Euronext Equities Delayed | 2021-10-04 22:37:17.316 Enabled for exchange2: CME (Trading Account Required) | 2021-10-04 22:37:17.316 Enabled for exchange2: CBOT (Trading Account Required) | 2021-10-04 22:37:17.316 Enabled for exchange2: COMEX (Trading Account Required) | 2021-10-04 22:37:17.316 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-10-04 22:37:17.316 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-04 22:37:17.316 Current selected Data/Trading service: SC Data - All Services | 2021-10-04 22:37:17.316 Custom symbol settings values: enabled | 2021-10-04 22:37:17.316 Chart Update Interval: 1000 | 2021-10-04 22:37:17.316 Intraday Data Storage Time Unit: 0 | 2021-10-04 22:37:17.316 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-04 22:37:17.316 2021-10-05 02:37:17 Local computer time in UTC | 2021-10-04 22:37:17.316 2021-10-04 22:37:17 Local computer time in SC Time Zone | 2021-10-04 22:37:17.316 2021-10-04 20:22:08 Server time in UTC | 2021-10-04 22:37:17.316 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-10-04 22:37:17.316 Program path: C:\SierraChart (Opti 1)\ | 2021-10-04 22:37:17.316 Data Files path: C:\SierraChart (Opti 1)\Data\ | 2021-10-04 22:37:17.316 OS Version Number: 10.0 | 2021-10-04 22:37:17.316 Locale Setting: C | 2021-10-04 22:37:17.316 DLLs: Studies_64.dll, UserContributedStudies_64.dll | 2021-10-04 22:37:17.321 Allowed protected custom studies: zyp_app, zyp_download_free | 2021-10-04 22:37:17.321 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:37:19.955 DTC Client socket (2) | CloseSocket call. | 2021-10-04 22:37:19.955 DTC Client socket (2) | Closed. | 2021-10-04 22:37:19.955 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:37:19.956 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:37:19.956 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:37:19.956 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2021-10-04 22:37:21.969 DTC Client socket (2) | Creating socket. | 2021-10-04 22:37:21.969 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-04 22:37:21.969 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-10-04 22:37:21.969 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:37:43.002 DTC Client socket (2) | CloseSocket call. | 2021-10-04 22:37:43.002 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:37:43.002 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:37:43.002 DTC Client socket (2) | Closed. | 2021-10-04 22:37:43.002 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:37:43.002 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10046 | 2021-10-04 22:37:45.024 DTC Client socket (2) | Creating socket. | 2021-10-04 22:37:45.025 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-04 22:37:45.025 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2021-10-04 22:37:45.025 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:38:06.044 DTC Client socket (2) | CloseSocket call. | 2021-10-04 22:38:06.044 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:38:06.044 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:38:06.044 DTC Client socket (2) | Closed. | 2021-10-04 22:38:06.045 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:38:06.045 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2021-10-04 22:38:08.055 DTC Client socket (2) | Creating socket. | 2021-10-04 22:38:08.055 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-04 22:38:08.056 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-10-04 22:38:08.056 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:38:29.077 DTC Client socket (2) | CloseSocket call. | 2021-10-04 22:38:29.077 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:38:29.077 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:38:29.077 DTC Client socket (2) | Closed. | 2021-10-04 22:38:29.077 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:38:29.077 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10046 | 2021-10-04 22:38:31.082 DTC Client socket (4) | Creating socket. | 2021-10-04 22:38:31.082 DTC Client socket (4) | New receive buffer size: 5242880 | 2021-10-04 22:38:31.082 DTC Client socket (4) | Connecting to IP: 8.18.161.133. | 2021-10-04 22:38:31.083 DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:38:52.134 DTC Client socket (4) | CloseSocket call. | 2021-10-04 22:38:52.134 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:38:52.134 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:38:52.134 DTC Client socket (4) | Closed. | 2021-10-04 22:38:52.134 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:38:52.134 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2021-10-04 22:38:54.153 DTC Client socket (2) | Creating socket. | 2021-10-04 22:38:54.154 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-04 22:38:54.154 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-10-04 22:38:54.154 |
Private File Attachment Deleted. Private File |
| [2021-10-05 02:57:09] |
| |
|
This appears to be caused by a firewall.: DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-10-04 22:37:21.969 There really is little other explanation.DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:37:43.002 Are you running third-party firewall software on your computer? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-05 03:59:00] |
| Vincent Vega - Posts: 4 |
|
Hi, thank you for prompt response. I am not running third party firewall. Only Windows native firewall which I turned off and even allowed all SC executables (which I never had to do prior to this issue but did so for sake of troubleshooting). I checked on two other computers (which have not had SC updated - running 2308) and intraday data is also not loading on them whereas it used to (nothing loading past 9/14/21 for ES futures for example. If you have any other suggestions please let me know. In the meantime I will contact my ISP to ask if they are blocking or throttling my connections. |
| [2021-10-05 15:51:40] |
| Vincent Vega - Posts: 4 |
|
Hi, I fixed the problem. Turns out that even though I am not running 3rd party firewall on my computers, my ISP does have one running on the router/modem/gateway they provide. That was the problem, it was set to high security and therefore blocking some data from coming through to SC. Perhaps it could benefit future users for this to be listed in the following page as a potential reason to the problem: Data/Trading Service Connection and Symbol Issues Data/Trading Service Connection and Symbol Issues Again thx for the fine software you have put together and thx for the help. Also, where can I read about which IP addresses/ports must be allowed for all data to flow into SC? |
| [2021-10-05 17:56:47] |
| John - SC Support - Posts: 40626 |
|
Here is where you will find the information you requested: Data/Trading Service Connection and Symbol Issues: 1.6. Internet Ports and IP Addresses used by Sierra Chart Data Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: