Support Board
Date/Time: Fri, 27 Jun 2025 16:11:16 +0000
Post From: Not receiving intraday data after updating SC (no other changes)
| [2021-10-05 02:41:31] |
| Vincent Vega - Posts: 4 |
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Hi, thanks for the fine software you've created. All was working as it normally should for 6 months until I updated SC to the most recent version. Charts no longer loading intraday data through "SC Data-All Services [data]" or any other service even through safe mode and turning off firewall. I also tried installing previous version as well as following all steps outlined in: Data/Trading Service Connection and Symbol Issues Still no luck fixing problem. Please help. Thx in advance. Message Log: Software version: 2315 64-bit | 2021-10-04 22:37:17.316 Primary Thread ID: 1412 | 2021-10-04 22:37:17.316 Usage end date: 2021-11-06 | 2021-10-04 22:37:17.316 Enabled for: Advanced Features 2. | 2021-10-04 22:37:17.316 Enabled for: Sierra Chart Historical Data Service. | 2021-10-04 22:37:17.316 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-10-04 22:37:17.316 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-04 22:37:17.316 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-04 22:37:17.316 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX) | 2021-10-04 22:37:17.316 Enabled for exchange: Euronext Equities Delayed | 2021-10-04 22:37:17.316 Enabled for exchange2: CME (Trading Account Required) | 2021-10-04 22:37:17.316 Enabled for exchange2: CBOT (Trading Account Required) | 2021-10-04 22:37:17.316 Enabled for exchange2: COMEX (Trading Account Required) | 2021-10-04 22:37:17.316 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-10-04 22:37:17.316 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-04 22:37:17.316 Current selected Data/Trading service: SC Data - All Services | 2021-10-04 22:37:17.316 Custom symbol settings values: enabled | 2021-10-04 22:37:17.316 Chart Update Interval: 1000 | 2021-10-04 22:37:17.316 Intraday Data Storage Time Unit: 0 | 2021-10-04 22:37:17.316 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-04 22:37:17.316 2021-10-05 02:37:17 Local computer time in UTC | 2021-10-04 22:37:17.316 2021-10-04 22:37:17 Local computer time in SC Time Zone | 2021-10-04 22:37:17.316 2021-10-04 20:22:08 Server time in UTC | 2021-10-04 22:37:17.316 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-10-04 22:37:17.316 Program path: C:\SierraChart (Opti 1)\ | 2021-10-04 22:37:17.316 Data Files path: C:\SierraChart (Opti 1)\Data\ | 2021-10-04 22:37:17.316 OS Version Number: 10.0 | 2021-10-04 22:37:17.316 Locale Setting: C | 2021-10-04 22:37:17.316 DLLs: Studies_64.dll, UserContributedStudies_64.dll | 2021-10-04 22:37:17.321 Allowed protected custom studies: zyp_app, zyp_download_free | 2021-10-04 22:37:17.321 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:37:19.955 DTC Client socket (2) | CloseSocket call. | 2021-10-04 22:37:19.955 DTC Client socket (2) | Closed. | 2021-10-04 22:37:19.955 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:37:19.956 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:37:19.956 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:37:19.956 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2021-10-04 22:37:21.969 DTC Client socket (2) | Creating socket. | 2021-10-04 22:37:21.969 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-04 22:37:21.969 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-10-04 22:37:21.969 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:37:43.002 DTC Client socket (2) | CloseSocket call. | 2021-10-04 22:37:43.002 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:37:43.002 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:37:43.002 DTC Client socket (2) | Closed. | 2021-10-04 22:37:43.002 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:37:43.002 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10046 | 2021-10-04 22:37:45.024 DTC Client socket (2) | Creating socket. | 2021-10-04 22:37:45.025 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-04 22:37:45.025 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2021-10-04 22:37:45.025 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:38:06.044 DTC Client socket (2) | CloseSocket call. | 2021-10-04 22:38:06.044 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:38:06.044 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:38:06.044 DTC Client socket (2) | Closed. | 2021-10-04 22:38:06.045 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:38:06.045 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2021-10-04 22:38:08.055 DTC Client socket (2) | Creating socket. | 2021-10-04 22:38:08.055 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-04 22:38:08.056 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-10-04 22:38:08.056 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:38:29.077 DTC Client socket (2) | CloseSocket call. | 2021-10-04 22:38:29.077 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:38:29.077 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:38:29.077 DTC Client socket (2) | Closed. | 2021-10-04 22:38:29.077 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:38:29.077 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10046 | 2021-10-04 22:38:31.082 DTC Client socket (4) | Creating socket. | 2021-10-04 22:38:31.082 DTC Client socket (4) | New receive buffer size: 5242880 | 2021-10-04 22:38:31.082 DTC Client socket (4) | Connecting to IP: 8.18.161.133. | 2021-10-04 22:38:31.083 DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-04 22:38:52.134 DTC Client socket (4) | CloseSocket call. | 2021-10-04 22:38:52.134 DTC Client socket (0) | CloseSocket call. | 2021-10-04 22:38:52.134 SC Data - All Services | Disconnected from the server. | 2021-10-04 22:38:52.134 DTC Client socket (4) | Closed. | 2021-10-04 22:38:52.134 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-04 22:38:52.134 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2021-10-04 22:38:54.153 DTC Client socket (2) | Creating socket. | 2021-10-04 22:38:54.154 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-10-04 22:38:54.154 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-10-04 22:38:54.154 |
Private File Attachment Deleted. Private File |