Home >> Support Board

Support Board

Date/Time: Fri, 26 Apr 2024 18:38:49 +0000

How to Post a Message for Support

Real Time Data Connection via Tradestation

View Count: 1084

[2021-10-04 13:08:17] #1 [Go To First Post]
connordw - Posts: 39
Hello, I currently use Tradestation as my broker. From what I have read on the support board, Tradestation data is unable to be connected to Sierra Chart. Is this still the case? Secondly, I called Tradestation and they said they are able to use another data feed service called Futures Plus from Trading Technologies. If I am able to get them to switch my data feed to Trading Technologies, would this work with Sierra Chart and if so, how would I go about establishing the connection? I.e. what information do I need to obtain from Tradestation? Thank you, Connor

[2021-10-04 15:26:44] #2 [Go To First Post]
John - SC Support - Posts: 31154
It is still the case that we can not work with Tradestation, as they do not support any of the trading/data services that we support. This is true for Trading Technologies as well (we do not support any data/trading with TT any further). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-08 00:57:02] #3 [Go To First Post]
connordw - Posts: 39
Why can’t I establish a data connection as is suggested in this link with Trading Technologies? Sierra Chart / Trading Technologies Futures Order Routing Service

[2021-10-08 01:20:51] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
First, that service linked above, is gradually going to be phased out and be replaced by our own direct CME and EUREX order routing. And Sierra Chart has no support for market data from Trading Technologies. We only use them for order routing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-08 01:21:30

[2021-10-11 22:57:05] #5 [Go To First Post]
connordw - Posts: 39
Ok. So if I switched brokers to Interactive Brokers where I would pay the professional real time data CME exchange fees, then I would have access to real time data in Sierra Chart along with full depth of market (Level 2) data? As a separate question, would this also allow me to use Sierra Chart with real time data on 2 separate devices? I am currently an Advanced service subscriber. Date Time Of Last Edit: 2021-10-11 23:05:59

[2021-10-12 02:03:32] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are going to have various issues using Interactive Brokers data. We strongly recommend against it. You can try but do not ask us about any problems with it when you encounter them. We do recommend the Denali Exchange Data Feed: Denali Exchange Data Feed Regarding the second question, refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-16 14:39:26] #7 [Go To First Post]
connordw - Posts: 39
Just so I understand...if I only wanted real time data on ES and NQ, I could use the Denali feed CME E-mini for professionals at a total cost of $72.40 per month?

[2021-10-17 18:33:21] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14104
Yes for the extra cost of the Denali data feed and the exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-19 12:44:43] #9 [Go To First Post]
connordw - Posts: 39
Thank you. Is it the case that if I pay for Denali + the CME E-mini for professionals through Sierra Chart, and connect to Interactive Brokers trading, I will not have to pay for exchange fees through Interactive Brokers? Interactive Brokers does not offer an E-mini only option for exchange fees, they only offer a $118 full CME option.

[2021-10-19 15:54:46] #10 [Go To First Post]
John - SC Support - Posts: 31154
As long as you are trading through Sierra Chart, then you would not need the IB data. But if you are going to use their software for any trades, then you would need to have the data from them for their system (the Denali Exchange Data Feed only works with Sierra Chart). ------------- If you are going to have an account with Interactive Brokers, that would work towards the qualification of a Non-Professional for the CME Group. Or are you considered a professional by the exchanges and need to get the Professional exchanges for that reason? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-25 14:49:01] #11 [Go To First Post]
connordw - Posts: 39
That is great news about being able to trade thru Sierra Chart without IB data. Thank you. I will not use their software for trading. I am considered a Professional by the exchanges.

To post a message in this thread, you need to log in with your Sierra Chart account: