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Date/Time: Fri, 21 Jun 2024 17:15:00 +0000



[User Discussion] - AMP TT realtime data issue

View Count: 1166

[2014-03-24 19:48:40]
Paul.M - Posts: 113
AMP TT realtime data issue

no realtime ticks coming in, since an hour or so

any known issues, currently ?

(intraday historical data is working)

TT FIX Data: No heartbeat messages received from server. Sent Test Request message to server. | 2014-03-24 20:37:53
TT FIX Data: Disconnecting due to a loss of activity. No activity for at least 62 seconds. | 2014-03-24 20:39:03
TT FIX Data: Sending a Logout message. Text = No response received after Test Request. | 2014-03-24 20:39:03
TT FIX Data: Socket closed without completing the logout sequence. | 2014-03-24 20:39:03
Disconnected from TT FIX Price Feed session. | 2014-03-24 20:39:03
Connection to the external service has been lost. | 2014-03-24 20:39:03
AMP/TTNet: Disconnecting from Orders session. | 2014-03-24 20:39:03
TT FIX Trading: Sending a Logout message. | 2014-03-24 20:39:03
AMP/TTNet: Disconnected. | 2014-03-24 20:39:03
Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-24 20:39:03
TT FIX Trading: Received a Logout message. Text = Received logout | 2014-03-24 20:39:03
TT FIX Trading: Logged out and disconnected. | 2014-03-24 20:39:03
Disconnected from TT FIX Orders session. | 2014-03-24 20:39:03
Reloading all charts with filename: NQ-201406-CME.scid | 2014-03-24 20:39:08

[2014-03-25 09:08:40]
Sierra Chart Engineering - Posts: 104368
We cannot answer if there are any known issues. You will need to contact your broker/trading service about this. This was marked as a user discussion because we thought other users might want to comment on it if they have the same problem.


We can only refer you to help topic 1 here:
Http://www.sierrachart.com/index.php?l=doc/helpdetails1.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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