Login Page - Create Account

Support Board


Date/Time: Fri, 17 May 2024 23:56:59 +0000



NASDAQ Chart

View Count: 468

[2021-08-27 13:30:48]
addolcente - Posts: 10
hello, since I made the last update, I can no longer open my NASDAQ chart and the whole softwqare hangs. So I have to restart everything. All other charts are working. What do I have to do to make this work again?
thanks in advance
R D F
[2021-08-27 15:11:38]
John - SC Support - Posts: 31704
Attach the chartbook that you are having issues with and we will take a look at it. Refer to the following for how to attach a file to this thread:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-08-27 18:04:22]
Sierra Chart Engineering - Posts: 104368
First run Sierra Chart in Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode

And also refer to:
High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or m
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-08-28 07:38:27]
addolcente - Posts: 10
has worked!
started everything in safe mode and changed the tick size. reloaded everything again and it works!!!
thanks for this
love greetings
rdf

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account