Support Board
Date/Time: Mon, 15 Sep 2025 21:32:43 +0000
How to use Denali data on charts while using Interactive Brokers as my trading service
View Count: 1034
| [2021-08-19 16:51:53] |
| User518632 - Posts: 3 |
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Hi, I realize that the instructions for doing this have been posted and I followed them all to the letter. However, the chart seems to still be using data from Interactive Brokers and not the Denali feed. I am using a 30 second chart on ES and looking at the high and low of the first 30 second bar of today (correct values are 4,370 and 4,364.50 respectively). If I set my data/trade service to SC Data - All Services then the 30 second chart shows the correct high and low values for the first 30 second bar. However, if I use Interactive Brokers [trading], it shows 4,369.75 as the high, even with Allow Support For Sierra Chart Feeds set to yes. Any idea how I can resolve this? I base my trades on these values so they need to be accurate. Thank you.
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| [2021-08-19 17:07:36] |
| Tonkadad - Posts: 235 |
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I run IB with Denali. Do you have and "M" after the contract symbol? See pic
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 ES Denali feed.PNG / V - Attached On 2021-08-19 17:06:57 UTC - Size: 2.97 KB - 211 views Attachment Deleted. |
| [2021-08-19 17:16:28] |
| User518632 - Posts: 3 |
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yes, i do have that M showing. but it still displays the wrong figure for the 30s high. thank you.
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| [2021-08-19 17:45:27] |
| John - SC Support - Posts: 41827 |
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User518632: If you are seeing the [M] after your symbol in the chart, then you are getting the Delayed Streaming Data from us. You are not getting IB data and you are not getting Real-Time data from us. Note that you are not setup to get any real-time data from us. So any real-time data should be coming from IB. Make sure you have the IB software running and that you have setup the connection to it properly by going through these instructions: Interactive Brokers Trading Service: Setup Instructions If you still are not getting the real-time data from IB, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-19 17:57:20] |
| User518632 - Posts: 3 |
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Hi John, I was briefly subscribed to the Denali data earlier today, so I was getting the real time data from you. IB is working fine and has been for nearly 2 years now, with the only issue being occasional data differences like the one I mentioned above. After reading through all the posts/warnings about IB's screwy data, I realized that I should perhaps focus on other trading methods that will not be affected by a 1 tick difference in a 30 second bar high. Please consider this case closed. Thank you. |
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