Support Board
Date/Time: Sat, 28 Jun 2025 21:10:31 +0000
Post From: How to use Denali data on charts while using Interactive Brokers as my trading service
| [2021-08-19 17:45:27] |
| John - SC Support - Posts: 40645 |
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User518632: If you are seeing the [M] after your symbol in the chart, then you are getting the Delayed Streaming Data from us. You are not getting IB data and you are not getting Real-Time data from us. Note that you are not setup to get any real-time data from us. So any real-time data should be coming from IB. Make sure you have the IB software running and that you have setup the connection to it properly by going through these instructions: Interactive Brokers Trading Service: Setup Instructions If you still are not getting the real-time data from IB, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |