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Date/Time: Thu, 31 Oct 2024 22:53:52 +0000



Chart price freezing

View Count: 394

[2021-08-13 16:05:38]
Tonkadad - Posts: 235
IB is my broker, data coming from Denali, price for NQ freezing, getting "waiting for download message", just switched over to SC for Nasdaq data, not sure if that is related?
[2021-08-13 16:26:58]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: (This is essential)
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-08-13 16:44:53]
Tonkadad - Posts: 235
Sent the log privately, also just noticed a Nasdaq stock was frozen before I cleared log.
[2021-08-13 17:26:48]
Sierra Chart Engineering - Posts: 104368
We do not observe any problem in this Message Log. Are you still noticing a problem now?

We do notice that you have no exchanges active with the Sierra Chart Exchange Data Feed:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures

If you want to use US equities data from our data feed, you need to activate the US equities exchange.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-08-13 17:26:58

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