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Date/Time: Mon, 22 Jan 2018 12:34:09 +0000



CTS chart not updating with update 1109

Support Request:
[2014-03-20 09:21:57]
User85195 - Posts: 49
Gold chart still updates normally, but I haven't got any update for CL and FDAX charts, and the volume in my quote board for CL and DAX have stayed at 0 for the last 8 or so hours.
[2014-03-20 12:21:14]
Todd Edwin King - Posts: 8
I can confirm this with the CTS FIX feed, at least with CL. All other symbols I use are updating properly, but CL has not been for the past couple of days.

I am running v1109, connecting to the CTS FIX Similation Server (so it probably/might be on their end).

Regards,
[2014-03-20 13:17:18]
User60161 - Posts: 5
I am having a similar problem, but with CL, ZN and NKD.
v1109

The old contract identifiers still work on some contracts.
[2014-03-20 15:39:17]
Sierra Chart Engineering - Posts: 56350


At this point we are publicly complaining to CTS that the way that CTS handles symbols is unreliable and they are causing problems for us, and for customers.

This is a very sad situation . We have given them a simple solution to implement to solve the problem, but as of yet they have not acknowledged any interest in it.

And yet the solution that we suggested is to work how every other trading platform service works. CTS is unique in that a market ID, unique key, has to be resolved for an outright futures contract. We cannot simply subscribe to market data for a futures contract by specifying the symbol. We have to go through a two-step process looking for this unique key. If anything fails in that process, then it leads to these kinds of problems.

We need someone to restart Sierra Chart, open your charts, let us know what the symbol of one of them that has a problem, then post a copy of the Message Log by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log

What we suspect is happening is that there is a problem with the Security definition data coming back from CTS, if any, and we cannot resolve the market ID. We have seen this issue from them. Or you are using a symbol that has no available market ID and which is causing some delays with data downloading.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-03-20 19:06:50]
Todd Edwin King - Posts: 8
Software version: 1109 | 2014-03-20 15:00:04
Usage end date: 2014-06-13 | 2014-03-20 15:00:04
Enabled for: Sierra Chart Historical Data Service. | 2014-03-20 15:00:04
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-20 15:00:04
Active service: CTS T4 | 2014-03-20 15:00:04
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-03-20 15:00:04
2014-03-20 15:00:04 Local computer clock time | 2014-03-20 15:00:04
2014-03-20 19:00:04 GMT time | 2014-03-20 15:00:04
2014-03-20 15:00:04 Time zone adjusted time | 2014-03-20 15:00:04
Time difference to server time: 1 seconds. | 2014-03-20 15:00:04
Program path: C:\SierraChartTopstepTraderCombine_FIX\ | 2014-03-20 15:00:04
Data Files path: C:\SierraChartTopstepTraderCombine_FIX\Data\ | 2014-03-20 15:00:04
OS Version Number: 6.1 | 2014-03-20 15:00:04

Checking for new symbol settings for cts | 2014-03-20 15:00:04
Symbol settings are up-to-date for cts | 2014-03-20 15:00:04

CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-03-20 15:00:09
CTS FIX - Firm: PTP | 2014-03-20 15:00:09
Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2014-03-20 15:00:09
The network socket is connected. | 2014-03-20 15:00:09
Starting SSL connection on the socket. | 2014-03-20 15:00:09
SSL socket is connected. | 2014-03-20 15:00:09
CTS FIX: Sending the Logon message. | 2014-03-20 15:00:09
CTS FIX: Connected to data and trade server. | 2014-03-20 15:00:10
CTS FIX: Received Account List collateral report. | 2014-03-20 15:00:10
CTS FIX: Subscribing to account: L8R | 2014-03-20 15:00:10
CTS FIX: Received Account Update collateral report. | 2014-03-20 15:00:14
CTS FIX: Requesting Open Orders for account: L8R | 2014-03-20 15:00:15
CTS FIX: Received Account List collateral report. | 2014-03-20 15:00:15
Date rule based rollover from CL.20130200.CME_NY to next contract occurs at 2013-01-21 | 2014-03-20 15:01:14
Date rule based rollover from CL.20130300.CME_NY to next contract occurs at 2013-02-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20130400.CME_NY to next contract occurs at 2013-03-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20130500.CME_NY to next contract occurs at 2013-04-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20130600.CME_NY to next contract occurs at 2013-05-20 | 2014-03-20 15:01:14
Date rule based rollover from CL.20130700.CME_NY to next contract occurs at 2013-06-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20130800.CME_NY to next contract occurs at 2013-07-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20130900.CME_NY to next contract occurs at 2013-08-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20131000.CME_NY to next contract occurs at 2013-09-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20131100.CME_NY to next contract occurs at 2013-10-21 | 2014-03-20 15:01:14
Date rule based rollover from CL.20131200.CME_NY to next contract occurs at 2013-11-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20140100.CME_NY to next contract occurs at 2013-12-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20140200.CME_NY to next contract occurs at 2014-01-20 | 2014-03-20 15:01:14
Date rule based rollover from CL.20140300.CME_NY to next contract occurs at 2014-02-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20140400.CME_NY to next contract occurs at 2014-03-19 | 2014-03-20 15:01:14
Date rule based rollover from CL.20140500.CME_NY to next contract occurs at 2014-04-21 | 2014-03-20 15:01:14
Intraday data file for CL.20130200.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLG13 for the date range from 2012-12-19 to 2013-01-16 | 2014-03-20 15:01:14
Intraday data file for CL.20130300.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLH13 for the date range from 2013-01-21 to 2013-02-14 | 2014-03-20 15:01:14
Intraday data file for CL.20130400.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLJ13 for the date range from 2013-02-19 to 2013-03-14 | 2014-03-20 15:01:14
Intraday data file for CL.20130500.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLK13 for the date range from 2013-03-19 to 2013-04-14 | 2014-03-20 15:01:14
Intraday data file for CL.20130600.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLM13 for the date range from 2013-04-19 to 2013-05-15 | 2014-03-20 15:01:14
Intraday data file for CL.20130700.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLN13 for the date range from 2013-05-20 to 2013-06-14 | 2014-03-20 15:01:14
Intraday data file for CL.20130800.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLQ13 for the date range from 2013-06-19 to 2013-07-14 | 2014-03-20 15:01:14
Intraday data file for CL.20130900.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLU13 for the date range from 2013-07-19 to 2013-08-14 | 2014-03-20 15:01:14
Intraday data file for CL.20131000.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLV13 for the date range from 2013-08-19 to 2013-09-14 | 2014-03-20 15:01:14
Intraday data file for CL.20131100.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLX13 for the date range from 2013-09-19 to 2013-10-16 | 2014-03-20 15:01:14
Intraday data file for CL.20131200.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLZ13 for the date range from 2013-10-21 to 2013-11-14 | 2014-03-20 15:01:14
Intraday data file for CL.20140100.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLF14 for the date range from 2013-11-19 to 2013-12-14 | 2014-03-20 15:01:14
Intraday data file for CL.20140200.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLG14 for the date range from 2013-12-19 to 2014-01-15 | 2014-03-20 15:01:14
Intraday data file for CL.20140300.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLH14 for the date range from 2014-01-20 to 2014-02-14 | 2014-03-20 15:01:14
Intraday data file for CL.20140400.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLJ14 for the date range from 2014-02-19 to 2014-03-14 | 2014-03-20 15:01:14
Intraday data file for CL.20140500.CME_NY exists and is empty. Skipping Intraday data download. | 2014-03-20 15:01:14
Checking Daily data file for symbol CLK14 for the date range from 2014-03-19 to 0 | 2014-03-20 15:01:14
Symbols used for CL.20140500.CME_NY continuous contract chart: | 2014-03-20 15:01:14
CL.20130200.CME_NY | 2014-03-20 15:01:14
CL.20130300.CME_NY | 2014-03-20 15:01:14
CL.20130400.CME_NY | 2014-03-20 15:01:14
CL.20130500.CME_NY | 2014-03-20 15:01:14
CL.20130600.CME_NY | 2014-03-20 15:01:14
CL.20130700.CME_NY | 2014-03-20 15:01:14
CL.20130800.CME_NY | 2014-03-20 15:01:14
CL.20130900.CME_NY | 2014-03-20 15:01:14
CL.20131000.CME_NY | 2014-03-20 15:01:14
CL.20131100.CME_NY | 2014-03-20 15:01:14
CL.20131200.CME_NY | 2014-03-20 15:01:14
CL.20140100.CME_NY | 2014-03-20 15:01:14
CL.20140200.CME_NY | 2014-03-20 15:01:14
CL.20140300.CME_NY | 2014-03-20 15:01:14
CL.20140400.CME_NY | 2014-03-20 15:01:14
CL.20140500.CME_NY | 2014-03-20 15:01:14
Volume based rollover from CL.20130200.CME_NY to CL.20130300.CME_NY occurs at 2013-01-18 | 2014-03-20 15:01:14
Volume based rollover from CL.20130300.CME_NY to CL.20130400.CME_NY occurs at 2013-02-19 | 2014-03-20 15:01:14
Volume based rollover from CL.20130400.CME_NY to CL.20130500.CME_NY occurs at 2013-03-18 | 2014-03-20 15:01:14
Volume based rollover from CL.20130500.CME_NY to CL.20130600.CME_NY occurs at 2013-04-18 | 2014-03-20 15:01:14
Volume based rollover from CL.20130600.CME_NY to CL.20130700.CME_NY occurs at 2013-05-20 | 2014-03-20 15:01:14
Volume based rollover from CL.20130700.CME_NY to CL.20130800.CME_NY occurs at 2013-06-18 | 2014-03-20 15:01:14
Volume based rollover from CL.20130800.CME_NY to CL.20130900.CME_NY occurs at 2013-07-18 | 2014-03-20 15:01:14
Volume based rollover from CL.20130900.CME_NY to CL.20131000.CME_NY occurs at 2013-08-16 | 2014-03-20 15:01:14
Volume based rollover from CL.20131000.CME_NY to CL.20131100.CME_NY occurs at 2013-09-18 | 2014-03-20 15:01:14
Volume based rollover from CL.20131100.CME_NY to CL.20131200.CME_NY occurs at 2013-10-18 | 2014-03-20 15:01:14
Volume based rollover from CL.20131200.CME_NY to CL.20140100.CME_NY occurs at 2013-11-19 | 2014-03-20 15:01:14
Volume based rollover from CL.20140100.CME_NY to CL.20140200.CME_NY occurs at 2013-12-17 | 2014-03-20 15:01:14
Volume based rollover from CL.20140200.CME_NY to CL.20140300.CME_NY occurs at 2014-01-17 | 2014-03-20 15:01:14
Volume based rollover from CL.20140300.CME_NY to CL.20140400.CME_NY occurs at 2014-02-18 | 2014-03-20 15:01:14
Volume based rollover from CL.20140400.CME_NY to CL.20140500.CME_NY occurs at 2014-03-18 | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartTopstepTraderCombine_FIX\Data\CL.20140500.CME_NY.scid | 2014-03-20 15:01:14
CTS T4 - Starting real-time market data updates for: CL.20140500.CME_NY | 2014-03-20 15:01:14
HD Request # 2 - Downloading Intraday chart data for CL.20140500.CME_NY to the file CL.20140500.CME_NY.scid. Service: cts | 2014-03-20 15:01:14
HD Request # 2 - Performing multistage download. Downloading Minute data first. | 2014-03-20 15:01:14
HD Request # 2 - Download start Date-Time: 00:00:00.0 | 2014-03-20 15:01:14
CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-03-20 15:01:14
Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-03-20 15:01:14
The network socket is connected. | 2014-03-20 15:01:14
Starting SSL connection on the socket. | 2014-03-20 15:01:14
SSL socket is connected. | 2014-03-20 15:01:15
CTS FIX Historical Data: Sending the Logon message. | 2014-03-20 15:01:15
Requesting market depth updates for: CL.20140500.CME_NY if supported. | 2014-03-20 15:01:15
CTS T4 - Sending security definition request for symbol CL.20140500.CME_NY | 2014-03-20 15:01:15
CTS FIX Historical Data: Connected to Historical data server. | 2014-03-20 15:01:18
Socket closed. No error. | 2014-03-20 15:02:18
SSL shutdown indicates not able to send 'close notify'. | 2014-03-20 15:02:18
The SSL socket was shut down. | 2014-03-20 15:02:18
The SSL socket object has been freed. SSL state is now disconnected. | 2014-03-20 15:02:18
Socket has been shutdown and closed. | 2014-03-20 15:02:18
CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-03-20 15:02:18
CTS FIX Historical Data: Disconnected. | 2014-03-20 15:02:18
HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20140500.CME_NY | 2014-03-20 15:02:18
HD Request # 3 - Downloading Intraday chart data for CL.20140500.CME_NY to the file CL.20140500.CME_NY.scid. Service: cts | 2014-03-20 15:02:18
HD Request # 3 - Performing multistage download. Downloading Minute data first. | 2014-03-20 15:02:18
HD Request # 3 - Download start Date-Time: 00:00:00.0 | 2014-03-20 15:02:18
CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-03-20 15:02:18
Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-03-20 15:02:18
The network socket is connected. | 2014-03-20 15:02:18
Starting SSL connection on the socket. | 2014-03-20 15:02:18
SSL socket is connected. | 2014-03-20 15:02:18
CTS FIX Historical Data: Sending the Logon message. | 2014-03-20 15:02:18
CTS FIX Historical Data: Connected to Historical data server. | 2014-03-20 15:02:19
Socket closed. No error. | 2014-03-20 15:03:19
SSL shutdown indicates not able to send 'close notify'. | 2014-03-20 15:03:19
The SSL socket was shut down. | 2014-03-20 15:03:19
The SSL socket object has been freed. SSL state is now disconnected. | 2014-03-20 15:03:19
Socket has been shutdown and closed. | 2014-03-20 15:03:19
CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-03-20 15:03:19
CTS FIX Historical Data: Disconnected. | 2014-03-20 15:03:19
HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20140500.CME_NY | 2014-03-20 15:03:19
HD Request # 4 - Downloading Intraday chart data for CL.20140500.CME_NY to the file CL.20140500.CME_NY.scid. Service: cts | 2014-03-20 15:03:19
HD Request # 4 - Performing multistage download. Downloading Minute data first. | 2014-03-20 15:03:19
HD Request # 4 - Download start Date-Time: 00:00:00.0 | 2014-03-20 15:03:19
CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-03-20 15:03:19
Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-03-20 15:03:19
The network socket is connected. | 2014-03-20 15:03:19
Starting SSL connection on the socket. | 2014-03-20 15:03:19
SSL socket is connected. | 2014-03-20 15:03:19
CTS FIX Historical Data: Sending the Logon message. | 2014-03-20 15:03:19
CTS FIX Historical Data: Connected to Historical data server. | 2014-03-20 15:03:20

[2014-03-20 19:23:12]
Sierra Chart Engineering - Posts: 56350
We have to be completely honest here. This whole problem with CTS market IDs, security definition requests and symbology, is making us look like a complete idiot. Even though that is not the case.

The problem is their system is not responding to a security definition request in order for us to get the unique market ID. This is what is leading to the problem in the most recent message log posted.

We had noticed this problem when we asked for market IDs for expired contracts and we have to ask for those because users want to sometimes use expired contracts for continuous futures contracts. But then it leads to the problem where there sometimes is no response for unknown reasons. This is an intermittent problem.

So we have to at this point, remove support for expired contracts until further notice. This is a final decision until CTS takes care of this problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-03-20 19:29:33]
Sierra Chart Engineering - Posts: 56350
We are going to be releasing 1110 in about 30 minutes which we hopefully think will solve this problem as we understand it.

We also contacted CTS to discuss this issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-03-21 01:00:48]
Sierra Chart Engineering - Posts: 56350
We got behind with version 1110. We put a lot more work into it related to CTS.

We are releasing it now. Please update let us know how it works. We had little time to test it. A basic test shows that it should work fine with current futures contracts.

We want to once again make it clear, there is no support for expired futures contracts in this version. So using the Continuous Futures Contract feature will not work properly if any historical data has to be downloaded.

There is a problem with security definition responses from CTS relating to expired futures contracts. So that will have to be corrected by them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-03-21 02:03:45]
User60161 - Posts: 5
Working for me. Thanks for the quick turn around folks!
[2014-03-21 08:35:25]
User85195 - Posts: 49
thanks, I'm downloading it now.

regarding expired futures contract for continuous chart, is it going to work if I revert back to version 997?
[2014-03-21 18:15:00]
Todd Edwin King - Posts: 8
It appears to be working OK for me also. At least I am getting data for CL which was the problem for me.

Thanks for resolving this issue.

Regards,
[2014-03-24 18:08:52]
Sierra Chart Engineering - Posts: 56350


997 is no longer supported with CTS T4. We provide no further help with that and Continuous Futures Contracts are not supported in that version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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