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Date/Time: Wed, 29 Mar 2023 06:11:25 +0000

Data on chart delayed even I got CME Non-Professional Certification

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[2021-07-18 18:05:58]
HenryTruong - Posts: 1
Hi there,

I got CME Non-Professional Certification and activated Denali Exchange Data Feed Exchanges, but the chart was delayed 10 min. I tried to connect Sierra Chart to my live trading account and I got this notice. I am trading on CQG platform through Mercantile Exchange of Vietnam and my Uniform Subscriber Agreement has been accepted.
imageCQG account not connect Sierra.jpg / V - Attached On 2021-07-18 17:56:52 UTC - Size: 28.64 KB - 127 views
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[2021-07-19 03:30:32]
Sierra Chart Engineering - Posts: 104367
You need to contact your broker for help with getting connected to CQG to authorize the CME real-time data. For more information about the connection problem, refer to:
CQG Trading Platform Service: Common Error Messages

The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

If you do not have a funded trading account or one with a supported trading service, then refer to this solution:
Easy Solution to CME Funded Trading Account Requirement

We recommend using the above solution in any case to avoid this problem in the future.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


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