Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 20 Apr 2024 04:09:35 +0000
Receiving delayed data
View Count: 378
| [2021-07-12 15:27:41] |
| User938731 - Posts: 16 |
|
Hi there. I just noticed that I am getting delayed data on SC all services. I have an active Denali data feed, I have paid for real time data, I am an AMP certified client. Please advise. Greetz, Maurice. |
| [2021-07-12 17:05:39] |
| John - SC Support - Posts: 30976 |
|
Everything looks good on your account. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 17:15:44] |
| User938731 - Posts: 16 |
|
Hi there. While waiting for your reply, I changed from SC all services to CQG. And it works. Looks like it was just a case of logging in to AMP once a month. Tnx for your quick reply anyway. But I am good for now. Greetz, Maurice. |
To post a message in this thread, you need to log in with your Sierra Chart account: