Support Board
Date/Time: Sun, 13 Jul 2025 07:18:53 +0000
Receiving delayed data
View Count: 540
| [2021-07-12 15:27:41] |
| User938731 - Posts: 16 |
|
Hi there. I just noticed that I am getting delayed data on SC all services. I have an active Denali data feed, I have paid for real time data, I am an AMP certified client. Please advise. Greetz, Maurice. |
| [2021-07-12 17:05:39] |
| John - SC Support - Posts: 40857 |
|
Everything looks good on your account. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 17:15:44] |
| User938731 - Posts: 16 |
|
Hi there. While waiting for your reply, I changed from SC all services to CQG. And it works. Looks like it was just a case of logging in to AMP once a month. Tnx for your quick reply anyway. But I am good for now. Greetz, Maurice. |
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