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Date/Time: Thu, 18 Jul 2024 06:52:24 +0000

Receiving delayed data

View Count: 406

[2021-07-12 15:27:41]
User938731 - Posts: 16
Hi there. I just noticed that I am getting delayed data on SC all services. I have an active Denali data feed, I have paid for real time data, I am an AMP certified client. Please advise.

Greetz, Maurice.
[2021-07-12 17:05:39]
John - SC Support - Posts: 33104
Everything looks good on your account. Therefore, we need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-12 17:15:44]
User938731 - Posts: 16
Hi there. While waiting for your reply, I changed from SC all services to CQG. And it works. Looks like it was just a case of logging in to AMP once a month. Tnx for your quick reply anyway. But I am good for now.
Greetz, Maurice.

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