Support Board
Date/Time: Mon, 15 Sep 2025 09:06:17 +0000
Trade Account Not Assigned
View Count: 611
| [2021-07-06 16:16:29] |
| Jono_VWAP - Posts: 10 |
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I have purchased package five and I am unable to receive historical data I get a error message saying trade account not assigned
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| [2021-07-06 18:13:01] |
| John - SC Support - Posts: 41793 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-06 18:49:28] |
| Jono_VWAP - Posts: 10 |
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Also... i have connected to Rithmic successfully... green status bar.... the problem is i receive 2 new error messages... (Orange Box) "Symbol is Unknown. Click For Symbol Information" (Red Box) " Download Failed, Error downloading historical Intraday data for ESU21-CME. Error Requesting Historical Tick Data. Error API_NO_DATA." trying to do LeeLoo Challanage with Sierra Charts Can you help?? |
| [2021-07-06 21:44:11] |
| John - SC Support - Posts: 41793 |
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Are you using the old Rithmic interface (Rithmic Trading) or the new one (Rithmic Direct - DTC)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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