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Date/Time: Thu, 18 Apr 2024 08:15:59 +0000

How to Post a Message for Support

30 Minute Market Profile

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[2014-03-19 06:47:49] #25 [Go To First Post]
Profile123 - Posts: 43
Ok. Great. I went ahead and Deleted All Data and Download and that worked on most symbols. You are correct about the cash Forex they need to be fixed. Yes, I keep getting messages on the Historical Daily Charts, which has slowed down the charts coming up. Thank you very much. I appreciate your professionalism. I'll check in the morning for the fixes.

[2014-03-19 07:21:54] #26 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, I keep getting messages on the Historical Daily Charts, which has slowed down the charts coming up. This will be solved. It also involves some authorization problem with your account through the Barchart system. But it will be solved. We already have contacted them with the details. You are correct about the cash Forex they need to be fixed. We will have a new release out tomorrow to solve this one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-19 07:22:20

[2014-03-20 02:16:13] #27 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem with historical Daily data downloading for your account was resolved earlier today. You should not have any trouble with that any longer. You can bring all of your charts up-to-date by selecting Edit >>Download Data for All Historical Charts. We have now implemented support in the latest prerelease to download historical cash Forex data from the Sierra Chart server. Update Sierra Chart according to the instructions here: https://www.sierrachart.com/index.php?l=doc/download.php#FastUpdate After the update enable Global Settings >> Data/Trade Service Settings >> Support Alternate Forex Historical Data. When this option is enabled, any IB -CASH- symbol for the main Forex crosses, will now get data from the Sierra Chart server. This provides more history and better downloading performance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 04:48:55] #28 [Go To First Post]
Profile123 - Posts: 43
Hi, I wanted to follow up on getting the messages on the Historical Charts, which slows down the charts coming up. Has this been fixed because I'm still getting it? Also, has the cash Forex been fixed as well or what do I have to do? This has been going on for over a year, which I was not getting adequate service with my charts. I was at the point of finding another service, but I gave it a last chance and thanks that you have been able to get it working at least 80%. I would like to know if I could get 3 months of service to offset not having the ability to use the charts? I would appreciate it.

[2014-03-20 05:22:00] #29 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Did you see this post here: 30 Minute Market Profile \| Post: 28637 Restart Sierra Chart and follow through the instructions given. Be sure to update to the latest prerelease. The version number has not changed but we added support for historical Forex data from Sierra Chart servers I would like to know if I could get 3 months of service to offset not having the ability to use the charts? No. This is not possible. We cannot be paying for Interactive Brokers limitations and issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 07:04:42] #30 [Go To First Post]
Profile123 - Posts: 43
Once these steps are done are the charts supposed to have the M indicating getting data from SC? I downloaded the prerelease and the charts don't have the M and continue to show the message Historical Charts.

[2014-03-20 07:05:49] #31 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Forex charts will not have a M. continue to show the message Historical Charts. What message are you seeing. What is the specific problem? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-20 07:33:30] #32 [Go To First Post]
Profile123 - Posts: 43
The message is Downloading Historical Data may not appear until complete. The message starts in yellow and once complete turns green. Is this suppose to be this way? The charts seem to be coming up find.

[2014-03-20 08:12:33] #33 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. That message is normal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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