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Date/Time: Sun, 19 May 2024 11:05:27 +0000

How to Post a Message for Support

Live connection to Denali data from two computers / IP's

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[2021-06-09 12:05:48] #1 [Go To First Post]
jwick - Posts: 142
Hi ... I have two systems enabled in my Denali configuration. I'm able to download historical data on my secondary machine; however, real-time data is not streaming. Do I need to be connected to my trading account on my secondary machine to receive live data on that machine?

[2021-06-09 14:11:31] #2 [Go To First Post]
John - SC Support - Posts: 31704
No, you should be fine, as your account is verified through July 7, 2021 right now. On the machine for which you are not getting the real-time data, get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-09 16:08:59] #3 [Go To First Post]
jwick - Posts: 142
Attached the message log. The symbol I attempted was YM-202106-ECBOT


Private File

[2021-06-09 16:37:39] #4 [Go To First Post]
John - SC Support - Posts: 31704
On the second system from which you sent this Message Log, you have the Current Selected Service set to Interactive Brokers, but the Interactive Brokers software is not running on that system. Since it is not able to connect to the trading service, it is not connecting to the real-time data either. The easy solution is to get the Interactive Brokers software running on that machine as well as the other one. If there are issues with being able to run Interactive Brokers on multiple machines and you can not find a solution, then that second system would need to be used for Charting only, in which case you would need to change the Current Selected Service to SC Data - All Services. If you do make the change to the service setting, then you will want to also open your Chartbooks and select Edit >> Translate Symbols to Current Service after you make the change. You will then have different symbols that you use in the system connected to IB versus the one not connected. But you will be able to get the real-time data into both. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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