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Date/Time: Tue, 23 Apr 2024 18:09:15 +0000

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Not receiving live data for E mini futures through Denali and CME

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[2021-06-03 19:51:48] #1 [Go To First Post]
User757780 - Posts: 8
Hi I have subscribed to Denali and activated the real time data for CME. The Denali is paid until 24th June 2021 I am not receiving Bid Vol/Ask Vol for ES (E mini S&P 500 Futures) even though CME Globex charges have also been paid and activated. The NBs are showing 0 X 0 and the correct live prices are not received even though there is no connection problem. I did indicate that my futures brokers are AMP as well as IB. The Global settings for DTS are set to Yes for "allow support for SC data feeds" Please help Thanks

[2021-06-03 20:11:20] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14059
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-03 20:53:01] #3 [Go To First Post]
User757780 - Posts: 8
I am so sorry to have bothered you! The issue is solved. I just needed to activate the CME data feed. Did not realize that it needs to be done at the beginning of every calendar month. The NBs got fully updated once Edit >> Delete all Data and Download was performed. Thank you and again sorry to bother!

[2021-06-07 14:57:59] #4 [Go To First Post]
John - SC Support - Posts: 31045
You do not need to actually "Reactivate" the exchange each month. It does renew on the first day of each month, so you just need to ensure that you have enough funds in your account prior to that day in order for the exchange to automatically renew. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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