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Direct MessagesDate/Time: Sat, 27 Apr 2024 01:11:05 +0000
Trade DOM Daily High Low Line - Not Correct
View Count: 661
| [2021-06-03 05:10:43] |
| user_xyz - Posts: 369 |
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Something has changed in the last few SC updates. The Trade DOM Daily High Low Line isn't displaying correctly see attached blue/red lines.
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 Screenshot 2021-06-02 210857.png / V - Attached On 2021-06-03 05:09:42 UTC - Size: 52.58 KB - 165 views |
| [2021-06-03 05:56:46] |
| Sierra_Chart Engineering - Posts: 14107 |
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Go to Window >> Current Quote Window and look at the Daily High and Low values there. If they do not seem correct, provide a copy of the values and the current time and time zone. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-03 12:09:01] |
| user_xyz - Posts: 369 |
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Here are the values from the Current Quote Window some values are definitely off. High, Low, Volume etc are not correct. Time zone is AK current time is in the window.
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| Screenshot 2021-06-03 040646.png / V - Attached On 2021-06-03 12:07:24 UTC - Size: 16.81 KB - 169 views |
| [2021-06-03 15:46:56] |
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This is what we currently see for COMEX July high-grade copper: Current Quote HGN21 2021-06-03 11:40:01.270 Thu LastPrice: 4.4335 LastSize: 4 Daily Price Chg: -0.1580 | -3.44% Ask: 4.4340 Bid: 4.4330 Bid Ask Avg: 4.4335 Bid Ask Diff: 2.0 Ticks Bid x Ask: 6 x 13 Daily Open: 4.6040 Daily High: 4.6205 Daily Low: 4.4295 Previous Close: 4.5915 Daily Volume: 106568 Num Trades: 251200 Open Interest: 130429 You may have some problem with symbol mapping and be looking at data for another symbol. Follow the instructions here and do not use Custom Symbol Settings Values. You need to disable those: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-03 15:48:33
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| [2021-06-03 16:06:00] |
| User476926 - Posts: 56 |
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I have same problem with High/Low line. All fine until updating to 2268 today. Do not have Custom Symbols enabled, High/Low lines on my DOM are now updating to the High/Low for Current Session in DOM, not the Day/Chart Times? |
| [2021-06-03 16:15:03] |
| user_xyz - Posts: 369 |
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I'm pretty sure this is not related to symbol settings. I'm seeing this across three different instances SC (3 brokers, 3 different sets of symbols) and it's happening on every symbol. See these screenshots from another instance of SC on Crude. When I switch to a new symbol the High/Low lines are a few ticks apart then begin to spread out as the trades move out. Date Time Of Last Edit: 2021-06-03 16:19:04
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| Screenshot 2021-06-03 081654.png / V - Attached On 2021-06-03 16:17:38 UTC - Size: 18.41 KB - 153 views Screenshot 2021-06-03 081553.png / V - Attached On 2021-06-03 16:17:44 UTC - Size: 12.59 KB - 145 views |
| [2021-06-03 16:27:55] |
| Sierra_Chart Engineering - Posts: 14107 |
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We do not see any issue at all. There could not be any problem within Sierra Chart in this regard, there must be some other explanation for this. Make sure you are also not using the Trade and Current Quote Symbol, make sure it is blank in Chart Settings. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-03 16:30:04
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| [2021-06-03 18:11:46] |
| user_xyz - Posts: 369 |
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Like the other user I'm using version 2268. All three of my instances the Trade and Current Quote Symbol is blank. Message log sent via "Send for Analysis" After disconnecting/reconnecting on another symbol the High Low lines went to a tick apart Date Time Of Last Edit: 2021-06-03 18:33:09
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Attachment Deleted. Screenshot 2021-06-03 100627.png / V - Attached On 2021-06-03 18:33:04 UTC - Size: 6.87 KB - 177 views |
| [2021-06-03 18:43:55] |
| User476926 - Posts: 56 |
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The High/Low lines on DOM are following "Current Traded Bid Ask" from whenever you open up SC (as per originator of this issue). We both have the exact same issue. This only happened when moving to 2268.
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| [2021-06-03 21:09:43] |
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We actually now realize what the problem is and why we did not reproduce it. It does relate to the separate connection for market by order data. We are resolving this, this evening. It will be resolved on the server side. No update of Sierra Chart will be needed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-25 20:45:53] |
| Tofer - Posts: 37 |
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Just in case, I was replaying the markets and I faced the same issue, however it seems that when you start replaying the market, if it is some hours after the market opened, then the High/Low of the day will be according to the values that you will see at the moment the replay starts. Lets say that you start the replay at 09:00 AM, and the over night session has a High of 13 and a low of 5, if the replay at 09:00 starts at 8, then 8 will be the High/Low, and that will be updated while the price is moving.
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| [2021-07-25 22:34:21] |
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Yes this is correct. We will make sure the documentation explains this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-25 22:34:32
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