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Date/Time: Thu, 07 Jul 2022 16:49:21 +0000



market data fee paid but can't activate exchange

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[2014-03-13 14:08:32]
batman_ - Posts: 187
Support,

(a) I have paid USD38.25, but SC only deducted USD22. What is the payment of USD22 for?
(b) Secondly in the account management, it said the agreement is being reviewed. Does it means i have to wait until it approved before i can proceed to activate exchange?









Date Time Of Last Edit: 2014-03-13 16:41:23
[2014-03-13 14:38:04]
batman_ - Posts: 187
I paid USD38.25 meant for USD35 for SC Real time data and USD3.25 for DOWI cash index.
Please advice why i was deducted USD22? Ti is setup fee or something that is not mentioned?

when i enable market data, it directed me to barchart asking me to sing off agreement for market data and it immediately deducted USD22.

Now i can't proceed to activate DOWI.

Please adcice.
Date Time Of Last Edit: 2014-03-13 16:38:40
[2014-03-13 16:52:02]
Sierra Chart Engineering - Posts: 103695
Only 22 was deducted from the Additional Services Balance because the market data feed feature has been activated in the middle of the month.

We have activated the Dow Indices on your account.


You can access the Dow Indices with the "SC Exchange Data" service in Sierra Chart.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-13 16:53:17
[2014-03-14 01:01:13]
batman_ - Posts: 187
Support,

If i choose SC Exchange data as Data/Trader Service , how am i able to connect to CTS real time data?

I supposed i can find Cash Index activated in CTS just as Market statistics did.
Date Time Of Last Edit: 2014-03-14 01:02:52
[2014-03-14 03:45:09]
Sierra Chart Engineering - Posts: 103695
We have added all of the cash index symbols to CTS. So you can access these cash indexes while using CTS.

Update the symbol settings as explained here:
http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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