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Date/Time: Sat, 20 Apr 2024 09:43:57 +0000

How to Post a Message for Support

[User Discussion] - Eurex data issue

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[2021-06-01 16:31:16] #1 [Go To First Post]
florian87 - Posts: 4
Hello, my broker is Ninja Trader (Dorman) and I have subscribed to Eurex and CME real time data via CQG for a few months. While the CME data flow has been working fine with Sierra Chart (2268), the Eurex data are no longer available (despite my valid subscription). This issue occurred today and the Ninja help desk claimed that from their perspective everything was ok, referring to Sierra Chart. Do you have any problem with Eurex data? What can I do? Best regards, Florian Waizenhoefer

[2021-06-01 17:23:11] #2 [Go To First Post]
John - SC Support - Posts: 30976
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 20:26:40] #3 [Go To First Post]
florian87 - Posts: 4
This is the Message Log for FDAX (F.US.DDM21): Software version: 2268 64-bit \| 2021-06-01 22:02:27.165 Primary Thread ID: 7380 \| 2021-06-01 22:02:27.165 Usage end date: 2021-08-04 \| 2021-06-01 22:02:27.166 Enabled for: Advanced Features 2. \| 2021-06-01 22:02:27.166 Enabled for: Sierra Chart Historical Data Service. \| 2021-06-01 22:02:27.166 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-06-01 22:02:27.166 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-06-01 22:02:27.166 Current selected Data/Trading service: CQG WebAPI \| 2021-06-01 22:02:27.166 Custom symbol settings values: enabled \| 2021-06-01 22:02:27.166 Chart Update Interval: 100 \| 2021-06-01 22:02:27.166 Intraday Data Storage Time Unit: 0 \| 2021-06-01 22:02:27.166 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2021-06-01 22:02:27.166 2021-06-01 20:02:27 Local computer time in UTC \| 2021-06-01 22:02:27.166 2021-06-01 22:02:27 Local computer time in SC Time Zone \| 2021-06-01 22:02:27.166 2021-06-01 15:10:20 Server time in UTC \| 2021-06-01 22:02:27.166 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-06-01 22:02:27.166 Program path: E:\Programme und Sonstiges\SierraChart\ \| 2021-06-01 22:02:27.166 Data Files path: E:\Programme und Sonstiges\SierraChart\Data\ \| 2021-06-01 22:02:27.166 OS Version Number: 10.0 \| 2021-06-01 22:02:27.166 Locale Setting: C \| 2021-06-01 22:02:27.166 DLLs: UserContributedStudies_64.dll \| 2021-06-01 22:02:27.168 Allowed protected custom studies: \| 2021-06-01 22:02:27.168 File >> Disconnect selected. \| 2021-06-01 22:03:07.658 CQG WebAPI \| Sending Web API Logoff message. \| 2021-06-01 22:03:07.659 CQG WebSocket socket (3) \| CloseSocket call. \| 2021-06-01 22:03:07.659 CQG WebSocket socket (3) \| Max send buffers used during socket life: 3 \| 2021-06-01 22:03:07.659 CQG WebSocket socket (3) \| Max send buffer size during socket life: 1117 \| 2021-06-01 22:03:07.659 CQG WebSocket \| WebSocket closed. \| 2021-06-01 22:03:07.659 CQG WebAPI \| WebSocket closed. \| 2021-06-01 22:03:07.659 CQG WebSocket socket (3) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-06-01 22:03:07.659 CQG WebAPI \| Disconnected. \| 2021-06-01 22:03:07.674 CQG WebSocket socket (3) \| Write has completed. Shutdown being performed. \| 2021-06-01 22:03:07.680 CQG WebSocket socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-06-01 22:03:07.680 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-06-01 22:03:29.833 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-06-01 22:03:29.833 CQG WebSocket socket (2) \| Creating socket. Using TLS 1.2. \| 2021-06-01 22:03:30.062 CQG WebSocket socket (2) \| New receive buffer size: 5242880 \| 2021-06-01 22:03:30.062 CQG WebSocket socket (2) \| Connecting to IP: 195.166.124.165. \| 2021-06-01 22:03:30.062 CQG WebSocket \| Opening WebSocket. \| 2021-06-01 22:03:30.087 CQG WebSocket \| Sending WebSocket handshake. \| 2021-06-01 22:03:30.087 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-06-01 22:03:30.166 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-06-01 22:03:30.166 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: qTybx/zyQIJWcok6nfpg6byhmMo= \| 2021-06-01 22:03:30.166 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-06-01 22:03:30.166 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-06-01 22:03:30.166 CQG WebSocket \| Server header \| \| 2021-06-01 22:03:30.166 CQG WebSocket \| Web socket state is now open. \| 2021-06-01 22:03:30.166 CQG WebAPI \| WebSocket connected. \| 2021-06-01 22:03:30.166 CQG WebAPI \| Sending market data logon message. \| 2021-06-01 22:03:30.166 CQG WebAPI \| Base Time: 2021-05-30T17:57:39. 2021-05-30 17:57:39 \| 2021-06-01 22:03:30.744 CQG WebAPI \| Logon successful. Session Token = /mL5jMQb01LSh9fi1/Tcur7FLJJcx+6h8cna30vmWlsORiIOK+87Ss0ACpoxhLcSHgRdMCJDoN7 \| 2021-06-01 22:03:30.744 CQG WebAPI \| Connected to server complete. \| 2021-06-01 22:03:30.744 Triggering next historical data download in queue. \| 2021-06-01 22:03:30.752 Triggering next historical data download in queue. \| 2021-06-01 22:03:30.752 Triggering next historical data download in queue. \| 2021-06-01 22:03:30.752 Triggering next historical data download in queue. \| 2021-06-01 22:03:30.752 Subscribing to symbol for symbol alert. F.US.GCEZ19 \| 2021-06-01 22:03:30.752 CQG WebAPI \| Starting real-time market data updates for: F.US.GCEZ19. ID: 1 Service code: cqg \| 2021-06-01 22:03:30.753 CQG WebAPI \| Sending symbol resolution request for F.US.GCEZ19. ID: 440727 \| 2021-06-01 22:03:30.753 CQG WebAPI \| Requesting security definition data for: F.US.GCEZ19. ID: 1 \| 2021-06-01 22:03:30.753 Updated verified funded futures trading account ending date to: 2021-07-01 20:03:30 \| 2021-06-01 22:03:30.753 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-06-01 22:03:30.755 No download requests in the queue to start downloads for. \| 2021-06-01 22:03:30.755 No download requests in the queue to start downloads for. \| 2021-06-01 22:03:30.755 No download requests in the queue to start downloads for. \| 2021-06-01 22:03:30.755 No download requests in the queue to start downloads for. \| 2021-06-01 22:03:30.755 CQG WebAPI \| Starting real-time market data updates for: F.US.DDM21. ID: 2 Service code: cqg \| 2021-06-01 22:03:30.756 CQG WebAPI \| Sending symbol resolution request for F.US.DDM21. ID: 440729 \| 2021-06-01 22:03:30.756 CQG WebAPI \| Requesting security definition data for: F.US.DDM21. ID: 2 \| 2021-06-01 22:03:30.756 CQG WebAPI \| Using primary service for historical data for F.US.DDM21 \| 2021-06-01 22:03:30.756 Added historical Intraday data request for F.US.DDM21 to the queue. \| 2021-06-01 22:03:30.756 Intraday data recording state for symbol F.US.DDM21 is set to download 'Pending'. \| 2021-06-01 22:03:30.756 Triggering next historical data download in queue. \| 2021-06-01 22:03:30.756 HD Server Manager \| Incoming connection from IP: 127.0.0.1 \| 2021-06-01 22:03:30.767 HD Server Manager \| Started new historical data server. Count=1 \| 2021-06-01 22:03:30.768 Delaying start of download for F.US.DDM21 \| 2021-06-01 22:03:30.768 HD Server \| Thread:7064 (4) \| Creating socket. \| 2021-06-01 22:03:30.778 HD Server \| Thread:7064 (4) \| New receive buffer size: 262144 \| 2021-06-01 22:03:30.778 HD Server \| Thread:7064 (4) \| Allocated send buffers: 32 of 4096 bytes. \| 2021-06-01 22:03:30.779 HD Server \| Setting DTC encoding to Binary VLS \| Thread:7064 \| 2021-06-01 22:03:30.779 HD Server \| Received login. Requesting authorization. \| Username: florian87. \| Thread:7064 \| 2021-06-01 22:03:30.780 HD Server \| Login has been authorized. \| Username: florian87. \| Thread:7064 \| 2021-06-01 22:03:30.780 HD Server \| HD Request #142 \| Socket: 4 \| Symbol: F.US.DSXM21 \| ServiceCode: DTCSubInstance \| RecordInterval: 0 \| MaximumDaysRequested: 0 \| Start date-time: 2021-06-01 10:13:40 \| ClientReqID: 142 \| Username: florian87. \| Thread:7064 \| 2021-06-01 22:03:30.780 CQG WebAPI \| Using primary service for historical data for F.US.DSXM21 \| 2021-06-01 22:03:30.786 Added historical Intraday data request for F.US.DSXM21 to the queue. \| 2021-06-01 22:03:30.786 Triggering next historical data download in queue. \| 2021-06-01 22:03:30.786 CQG WebAPI \| Brokerage name: Mirus. Account Name: Florian Waizenhofer \| 2021-06-01 22:03:30.857 CQG WebAPI \| Sending collateral subscribe request. \| 2021-06-01 22:03:30.858 CQG WebAPI \| Received symbol resolution report for symbol F.US.DDM21. Search Symbol: F.US.DDM21. Request ID: 440729. Contract ID: 1. \| 2021-06-01 22:03:30.916 CQG WebAPI \| Requesting market data for F.US.DDM21 \| 2021-06-01 22:03:30.916 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-06-01 22:03:30.916 Symbol Error - F.US.GCEZ19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-06-01 22:03:30.916 CQG WebAPI \| Market data subscription for F.US.DDM21 was unsuccessful. Text: Real-time data for instrument F.US.DD (corresponding to ID = 1) are not allowed. \| 2021-06-01 22:03:31.032 Symbol Error - F.US.DDM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.DD (corresponding to ID = 1) are not allowed. \| 2021-06-01 22:03:31.032 CQG WebAPI \| Starting real-time market data updates for: F.US.DSXM21. ID: 3 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.DSXM21. ID: 440731 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.DSXM21. ID: 3 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Starting real-time market data updates for: F.US.GCEQ21. ID: 4 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.GCEQ21. ID: 440732 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.GCEQ21. ID: 4 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Starting real-time market data updates for: F.US.SIEN21. ID: 5 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.SIEN21. ID: 440733 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.SIEN21. ID: 5 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Starting real-time market data updates for: F.US.PLEN21. ID: 6 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.PLEN21. ID: 440734 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.PLEN21. ID: 6 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Starting real-time market data updates for: F.US.PAEU21. ID: 7 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.PAEU21. ID: 440735 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.PAEU21. ID: 7 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Starting real-time market data updates for: F.US.CPEN21. ID: 8 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.CPEN21. ID: 440736 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.CPEN21. ID: 8 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Starting real-time market data updates for: F.US.CLEN21. ID: 9 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.CLEN21. ID: 440737 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.CLEN21. ID: 9 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Starting real-time market data updates for: F.US.RBEN21. ID: 10 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.RBEN21. ID: 440738 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.RBEN21. ID: 10 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Starting real-time market data updates for: F.US.HOEN21. ID: 11 Service code: cqg \| 2021-06-01 22:03:31.240 CQG WebAPI \| Sending symbol resolution request for F.US.HOEN21. ID: 440739 \| 2021-06-01 22:03:31.240 CQG WebAPI \| Requesting security definition data for: F.US.HOEN21. ID: 11 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.NGEN21. ID: 12 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.NGEN21. ID: 440740 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.NGEN21. ID: 12 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.ZCEN21. ID: 13 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.ZCEN21. ID: 440741 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.ZCEN21. ID: 13 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.ZWAN21. ID: 14 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.ZWAN21. ID: 440742 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.ZWAN21. ID: 14 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.ZSEN21. ID: 15 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.ZSEN21. ID: 440743 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.ZSEN21. ID: 15 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.ZMEN21. ID: 16 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.ZMEN21. ID: 440744 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.ZMEN21. ID: 16 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.ZLEN21. ID: 17 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.ZLEN21. ID: 440745 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.ZLEN21. ID: 17 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: CC FMH0021!-NYBOT. ID: 18 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for CC FMH0021!-NYBOT. ID: 440746 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: CC FMH0021!-NYBOT. ID: 18 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: CT FMH0021!-NYBOT. ID: 19 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for CT FMH0021!-NYBOT. ID: 440747 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: CT FMH0021!-NYBOT. ID: 19 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: OJ FMH0021!-NYBOT. ID: 20 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for OJ FMH0021!-NYBOT. ID: 440748 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: OJ FMH0021!-NYBOT. ID: 20 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: KC FMH0021!-NYBOT. ID: 21 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for KC FMH0021!-NYBOT. ID: 440749 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: KC FMH0021!-NYBOT. ID: 21 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: SB FMH0021!-NYBOT. ID: 22 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for SB FMH0021!-NYBOT. ID: 440750 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: SB FMH0021!-NYBOT. ID: 22 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.LBSN21. ID: 23 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.LBSN21. ID: 440751 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.LBSN21. ID: 23 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.GLEQ21. ID: 24 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.GLEQ21. ID: 440752 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.GLEQ21. ID: 24 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.GFQ21. ID: 25 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.GFQ21. ID: 440753 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.GFQ21. ID: 25 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.HEN21. ID: 26 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.HEN21. ID: 440754 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.HEN21. ID: 26 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.DBM21. ID: 27 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.DBM21. ID: 440755 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.DBM21. ID: 27 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.EPM21. ID: 28 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.EPM21. ID: 440756 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.EPM21. ID: 28 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.RTYM21. ID: 29 Service code: cqg \| 2021-06-01 22:03:31.241 CQG WebAPI \| Sending symbol resolution request for F.US.RTYM21. ID: 440757 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Requesting security definition data for: F.US.RTYM21. ID: 29 \| 2021-06-01 22:03:31.241 CQG WebAPI \| Starting real-time market data updates for: F.US.ENQM21. ID: 30 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.ENQM21. ID: 440758 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.ENQM21. ID: 30 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: F.US.YMM21. ID: 31 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.YMM21. ID: 440759 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.YMM21. ID: 31 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: VIX-IND-CBOE. ID: 32 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for VIX-IND-CBOE. ID: 440760 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: VIX-IND-CBOE. ID: 32 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: F.US.EU6M21. ID: 33 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.EU6M21. ID: 440761 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.EU6M21. ID: 33 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: F.US.DA6M21. ID: 34 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.DA6M21. ID: 440762 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.DA6M21. ID: 34 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: F.US.BP6M21. ID: 35 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.BP6M21. ID: 440763 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.BP6M21. ID: 35 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: F.US.JY6M21. ID: 36 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.JY6M21. ID: 440764 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.JY6M21. ID: 36 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: F.US.CA6M21. ID: 37 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.CA6M21. ID: 440765 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.CA6M21. ID: 37 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: F.US.NE6M21. ID: 38 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.NE6M21. ID: 440766 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.NE6M21. ID: 38 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Starting real-time market data updates for: F.US.SF6M21. ID: 39 Service code: cqg \| 2021-06-01 22:03:31.242 CQG WebAPI \| Sending symbol resolution request for F.US.SF6M21. ID: 440767 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Requesting security definition data for: F.US.SF6M21. ID: 39 \| 2021-06-01 22:03:31.242 Requesting market depth updates for: F.US.DSXM21 if supported. \| 2021-06-01 22:03:31.242 Separate subscription for market depth updates not supported. F.US.DSXM21 \| 2021-06-01 22:03:31.242 CQG WebAPI \| Received symbol resolution report for symbol F.US.DSXM21. Search Symbol: F.US.DSXM21. Request ID: 440731. Contract ID: 2. \| 2021-06-01 22:03:31.265 CQG WebAPI \| Requesting market data including full depth for F.US.DSXM21 \| 2021-06-01 22:03:31.265 CQG WebAPI \| Received symbol resolution report for symbol F.US.GCEQ21. Search Symbol: F.US.GCEQ21. Request ID: 440732. Contract ID: 3. \| 2021-06-01 22:03:31.266 CQG WebAPI \| Requesting market data for F.US.GCEQ21 \| 2021-06-01 22:03:31.266 CQG WebAPI \| Received symbol resolution report for symbol F.US.SIEN21. Search Symbol: F.US.SIEN21. Request ID: 440733. Contract ID: 4. \| 2021-06-01 22:03:31.266 CQG WebAPI \| Requesting market data for F.US.SIEN21 \| 2021-06-01 22:03:31.266 CQG WebAPI \| Received symbol resolution report for symbol F.US.PLEN21. Search Symbol: F.US.PLEN21. Request ID: 440734. Contract ID: 5. \| 2021-06-01 22:03:31.267 CQG WebAPI \| Requesting market data for F.US.PLEN21 \| 2021-06-01 22:03:31.267 CQG WebAPI \| Received symbol resolution report for symbol F.US.PAEU21. Search Symbol: F.US.PAEU21. Request ID: 440735. Contract ID: 6. \| 2021-06-01 22:03:31.267 CQG WebAPI \| Requesting market data for F.US.PAEU21 \| 2021-06-01 22:03:31.267 CQG WebAPI \| Received symbol resolution report for symbol F.US.CPEN21. Search Symbol: F.US.CPEN21. Request ID: 440736. Contract ID: 7. \| 2021-06-01 22:03:31.267 CQG WebAPI \| Requesting market data for F.US.CPEN21 \| 2021-06-01 22:03:31.267 CQG WebAPI \| Received symbol resolution report for symbol F.US.CLEN21. Search Symbol: F.US.CLEN21. Request ID: 440737. Contract ID: 8. \| 2021-06-01 22:03:31.267 CQG WebAPI \| Requesting market data for F.US.CLEN21 \| 2021-06-01 22:03:31.267 CQG WebAPI \| Received symbol resolution report for symbol F.US.RBEN21. Search Symbol: F.US.RBEN21. Request ID: 440738. Contract ID: 9. \| 2021-06-01 22:03:31.267 CQG WebAPI \| Requesting market data for F.US.RBEN21 \| 2021-06-01 22:03:31.267 CQG WebAPI \| Received symbol resolution report for symbol F.US.HOEN21. Search Symbol: F.US.HOEN21. Request ID: 440739. Contract ID: 10. \| 2021-06-01 22:03:31.267 CQG WebAPI \| Requesting market data for F.US.HOEN21 \| 2021-06-01 22:03:31.267 CQG WebAPI \| Received symbol resolution report for symbol F.US.NGEN21. Search Symbol: F.US.NGEN21. Request ID: 440740. Contract ID: 11. \| 2021-06-01 22:03:31.268 CQG WebAPI \| Requesting market data for F.US.NGEN21 \| 2021-06-01 22:03:31.268 CQG WebAPI \| Received symbol resolution report for symbol F.US.ZCEN21. Search Symbol: F.US.ZCEN21. Request ID: 440741. Contract ID: 12. \| 2021-06-01 22:03:31.268 CQG WebAPI \| Requesting market data for F.US.ZCEN21 \| 2021-06-01 22:03:31.268 CQG WebAPI \| Received symbol resolution report for symbol F.US.ZWAN21. Search Symbol: F.US.ZWAN21. Request ID: 440742. Contract ID: 13. \| 2021-06-01 22:03:31.268 CQG WebAPI \| Requesting market data for F.US.ZWAN21 \| 2021-06-01 22:03:31.268 CQG WebAPI \| Received symbol resolution report for symbol F.US.ZSEN21. Search Symbol: F.US.ZSEN21. Request ID: 440743. Contract ID: 14. \| 2021-06-01 22:03:31.268 CQG WebAPI \| Requesting market data for F.US.ZSEN21 \| 2021-06-01 22:03:31.268 CQG WebAPI \| Received symbol resolution report for symbol F.US.ZMEN21. Search Symbol: F.US.ZMEN21. Request ID: 440744. Contract ID: 15. \| 2021-06-01 22:03:31.268 CQG WebAPI \| Requesting market data for F.US.ZMEN21 \| 2021-06-01 22:03:31.268 HD Request # 222 \| Downloading Intraday chart data for F.US.DDM21 to the file F.US.DDM21.scid. Service: cqg \| 2021-06-01 22:03:31.279 File compression not supported on file system. E:\Programme und Sonstiges\SierraChart\Data\F.US.DDM21.scid. Windows error code 1: Unzulässige Funktion. \| 2021-06-01 22:03:31.280 HD Request # 222 \| Download start date-time: 2021-06-01 12:13:33.000000. File last date-time: 2021-06-01 12:13:33.144000 \| 2021-06-01 22:03:31.280 HD Request # 222 \| Requesting historical Tick data. \| 2021-06-01 22:03:31.280 CQG WebAPI \| Received symbol resolution report for symbol F.US.ZLEN21. Search Symbol: F.US.ZLEN21. Request ID: 440745. Contract ID: 16. \| 2021-06-01 22:03:31.289 CQG WebAPI \| Requesting market data for F.US.ZLEN21 \| 2021-06-01 22:03:31.289 CQG WebAPI \| Received symbol resolution report for symbol F.US.LBSN21. Search Symbol: F.US.LBSN21. Request ID: 440751. Contract ID: 17. \| 2021-06-01 22:03:31.289 CQG WebAPI \| Requesting market data for F.US.LBSN21 \| 2021-06-01 22:03:31.289 CQG WebAPI \| Market data subscription for F.US.DSXM21 was unsuccessful. Text: Real-time data for instrument F.US.DSX (corresponding to ID = 2) are not allowed. \| 2021-06-01 22:03:31.289 Symbol Error - F.US.DSXM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.DSX (corresponding to ID = 2) are not allowed. \| 2021-06-01 22:03:31.289 CQG WebAPI \| Received symbol resolution report for symbol F.US.GLEQ21. Search Symbol: F.US.GLEQ21. Request ID: 440752. Contract ID: 18. \| 2021-06-01 22:03:31.289 CQG WebAPI \| Requesting market data for F.US.GLEQ21 \| 2021-06-01 22:03:31.289 CQG WebAPI \| Received symbol resolution report for symbol F.US.GFQ21. Search Symbol: F.US.GFQ21. Request ID: 440753. Contract ID: 19. \| 2021-06-01 22:03:31.289 CQG WebAPI \| Requesting market data for F.US.GFQ21 \| 2021-06-01 22:03:31.289 CQG WebAPI \| Received symbol resolution report for symbol F.US.HEN21. Search Symbol: F.US.HEN21. Request ID: 440754. Contract ID: 20. \| 2021-06-01 22:03:31.289 CQG WebAPI \| Requesting market data for F.US.HEN21 \| 2021-06-01 22:03:31.289 CQG WebAPI \| Received symbol resolution report for symbol F.US.DBM21. Search Symbol: F.US.DBM21. Request ID: 440755. Contract ID: 21. \| 2021-06-01 22:03:31.289 CQG WebAPI \| Requesting market data for F.US.DBM21 \| 2021-06-01 22:03:31.289 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 440756. Contract ID: 22. \| 2021-06-01 22:03:31.305 CQG WebAPI \| Requesting market data for F.US.EPM21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.RTYM21. Search Symbol: F.US.RTYM21. Request ID: 440757. Contract ID: 23. \| 2021-06-01 22:03:31.306 CQG WebAPI \| Requesting market data for F.US.RTYM21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQM21. Search Symbol: F.US.ENQM21. Request ID: 440758. Contract ID: 24. \| 2021-06-01 22:03:31.306 CQG WebAPI \| Requesting market data for F.US.ENQM21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.YMM21. Search Symbol: F.US.YMM21. Request ID: 440759. Contract ID: 25. \| 2021-06-01 22:03:31.306 CQG WebAPI \| Requesting market data for F.US.YMM21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.EU6M21. Search Symbol: F.US.EU6M21. Request ID: 440761. Contract ID: 26. \| 2021-06-01 22:03:31.306 CQG WebAPI \| Requesting market data for F.US.EU6M21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.DA6M21. Search Symbol: F.US.DA6M21. Request ID: 440762. Contract ID: 27. \| 2021-06-01 22:03:31.306 CQG WebAPI \| Requesting market data for F.US.DA6M21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.BP6M21. Search Symbol: F.US.BP6M21. Request ID: 440763. Contract ID: 28. \| 2021-06-01 22:03:31.306 CQG WebAPI \| Requesting market data for F.US.BP6M21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.JY6M21. Search Symbol: F.US.JY6M21. Request ID: 440764. Contract ID: 29. \| 2021-06-01 22:03:31.306 CQG WebAPI \| Requesting market data for F.US.JY6M21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.CA6M21. Search Symbol: F.US.CA6M21. Request ID: 440765. Contract ID: 30. \| 2021-06-01 22:03:31.306 CQG WebAPI \| Requesting market data for F.US.CA6M21 \| 2021-06-01 22:03:31.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.NE6M21. Search Symbol: F.US.NE6M21. Request ID: 440766. Contract ID: 31. \| 2021-06-01 22:03:31.307 CQG WebAPI \| Requesting market data for F.US.NE6M21 \| 2021-06-01 22:03:31.307 CQG WebAPI \| Received symbol resolution report for symbol F.US.SF6M21. Search Symbol: F.US.SF6M21. Request ID: 440767. Contract ID: 32. \| 2021-06-01 22:03:31.307 CQG WebAPI \| Requesting market data for F.US.SF6M21 \| 2021-06-01 22:03:31.307 HD Request # 222 \| Error downloading historical Intraday data for F.US.DDM21. Instrument F.US.DD (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 \| 2021-06-01 22:03:31.317 HD Request # 222 \| Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DDM21 \| 2021-06-01 22:03:31.318 File compression not supported on file system. E:\Programme und Sonstiges\SierraChart\Data\F.US.DDM21.scid. Windows error code 1: Unzulässige Funktion. \| 2021-06-01 22:03:31.318 HD Request # 222 \| Add time&sales data \| Remembered last file record date-time: 2021-06-01 10:13:33.144000 \| 2021-06-01 22:03:31.318 HD Request # 222 \| Completion time: 0s \| 2021-06-01 22:03:31.318 HD Request # 222 \| Intraday data download complete for F.US.DDM21. Unique request ID: 136 \| 2021-06-01 22:03:31.318 Removing historical data download ID 136. \| 2021-06-01 22:03:31.318 Real-time Intraday chart data file updates started for F.US.DDM21 \| 2021-06-01 22:03:31.318 Intraday chart data file opened for F.US.DDM21 \| 2021-06-01 22:03:31.318 HD Request # 222 \| Enabling Intraday chart updating for symbol. \| 2021-06-01 22:03:31.318 Triggering next historical data download in queue. \| 2021-06-01 22:03:31.318 CQG WebAPI \| Market data subscription for F.US.DBM21 was unsuccessful. Text: Real-time data for instrument F.US.DB (corresponding to ID = 21) are not allowed. \| 2021-06-01 22:03:31.318 Symbol Error - F.US.DBM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.DB (corresponding to ID = 21) are not allowed. \| 2021-06-01 22:03:31.318 HD Request # 223 \| Downloading Intraday chart data for F.US.DSXM21 to the file F.US.DSXM21.scid. Service: cqg \| 2021-06-01 22:03:31.318 File compression not supported on file system. E:\Programme und Sonstiges\SierraChart\Data\F.US.DSXM21.scid. Windows error code 1: Unzulässige Funktion. \| 2021-06-01 22:03:31.318 HD Request # 223 \| Download start date-time: 2021-06-01 12:13:40.000000. File last date-time: 2021-06-01 12:13:40.312000 \| 2021-06-01 22:03:31.318 HD Request # 223 \| Requesting historical Tick data. \| 2021-06-01 22:03:31.318 HD Request # 223 \| Error downloading historical Intraday data for F.US.DSXM21. Instrument F.US.DSX (corresponding to ID 2) is not allowed. Result=103. Num Quotes=0 \| 2021-06-01 22:03:31.382 HD Request # 223 \| Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.DSXM21 \| 2021-06-01 22:03:31.382 File compression not supported on file system. E:\Programme und Sonstiges\SierraChart\Data\F.US.DSXM21.scid. Windows error code 1: Unzulässige Funktion. \| 2021-06-01 22:03:31.382 HD Request # 223 \| Add time&sales data \| Remembered last file record date-time: 2021-06-01 10:13:40.312000 \| 2021-06-01 22:03:31.382 HD Request # 223 \| Completion time: 0s \| 2021-06-01 22:03:31.382 HD Request # 223 \| Intraday data download complete for F.US.DSXM21. Unique request ID: 137 \| 2021-06-01 22:03:31.382 Removing historical data download ID 137. \| 2021-06-01 22:03:31.382 Real-time Intraday chart data file updates started for F.US.DSXM21 \| 2021-06-01 22:03:31.382 Intraday chart data file opened for F.US.DSXM21 \| 2021-06-01 22:03:31.382 HD Request # 223 \| Enabling Intraday chart updating for symbol. \| 2021-06-01 22:03:31.382 Triggering next historical data download in queue. \| 2021-06-01 22:03:31.382 No download requests in the queue to start downloads for. \| 2021-06-01 22:03:31.382 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-06-01 22:03:31.382 Symbol Error - CC FMH0021!-NYBOT is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-06-01 22:03:31.382 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-06-01 22:03:31.382 Symbol Error - OJ FMH0021!-NYBOT is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-06-01 22:03:31.382 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-06-01 22:03:31.382 Symbol Error - SB FMH0021!-NYBOT is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-06-01 22:03:31.382 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-06-01 22:03:31.382 Symbol Error - KC FMH0021!-NYBOT is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-06-01 22:03:31.382 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-06-01 22:03:31.383 Symbol Error - CT FMH0021!-NYBOT is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-06-01 22:03:31.383 CQG WebAPI \| Received message: Requested symbol was not found. \| 2021-06-01 22:03:31.383 Symbol Error - VIX-IND-CBOE is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2021-06-01 22:03:31.383 File compression not supported on file system. E:\Programme und Sonstiges\SierraChart\Data\F.US.DSXM21.scid. Windows error code 1: Unzulässige Funktion. \| 2021-06-01 22:03:31.779 HD Server \| HD Request \| Socket: 4 \| Symbol: F.US.DSXM21 \| ServiceCode: DTCSubInstance \| RecordInterval: 0 \| Records Served: 1 \| ClientReqID: 142 \| Username: florian87. \| Thread:7064 \| 2021-06-01 22:03:31.780 HD Server \| Thread:7064 (4) \| Socket gracefully closed by remote side. \| 2021-06-01 22:03:31.783 HD Server \| Thread:7064 (4) \| CloseSocket call. \| 2021-06-01 22:03:31.783 HD Server \| Thread:7064 (0) \| CloseSocket call. \| 2021-06-01 22:03:31.788 HD Server \| Thread:7064 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2021-06-01 22:03:31.788 HD Server \| Thread:7064 (4) \| Closed. \| 2021-06-01 22:03:31.788 HD Server \| Thread:7064 (0) \| CloseSocket call. \| 2021-06-01 22:03:31.788 HD Server \| Server thread ending. Closing socket. \| Username: florian87. \| Thread:7064 \| 2021-06-01 22:03:31.912 HD Server Manager \| Current server count=0 \| 2021-06-01 22:03:31.912 Requesting market depth updates for: F.US.DDM21 if supported. \| 2021-06-01 22:03:35.729 CQG WebAPI \| Requesting market data including full depth for F.US.DDM21 \| 2021-06-01 22:03:35.729 CQG WebAPI \| Sending positions subscribe request. RequestID: 440770 \| 2021-06-01 22:03:35.745 CQG WebAPI \| Sending orders subscribe request. RequestID: 440771 \| 2021-06-01 22:03:35.745 CQG WebAPI \| Market data subscription for F.US.DDM21 was unsuccessful. Text: Real-time data for instrument F.US.DD (corresponding to ID = 1) are not allowed. \| 2021-06-01 22:03:35.767 Symbol Error - F.US.DDM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.DD (corresponding to ID = 1) are not allowed. \| 2021-06-01 22:03:35.767 CQG WebSocket socket (3) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-06-01 22:05:11.345 CQG WebSocket socket (3) \| Closed. \| 2021-06-01 22:05:11.345 CQG WebSocket socket (3) \| Deleting network socket now after delay. \| 2021-06-01 22:05:41.363 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Creating socket. Using TLS 1.2. \| 2021-06-01 22:05:57.812 The message log has been sent to support. \| 2021-06-01 22:05:57.812 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| New receive buffer size: 32768 \| 2021-06-01 22:05:57.812 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Connecting to IP: 95.216.233.104. \| 2021-06-01 22:05:57.812 Sending of the Message Log is completed. The response was saved to E:\Programme und Sonstiges\SierraChart\Data\MessageLogAnalysis.htm \| 2021-06-01 22:05:58.307 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| CloseSocket call. \| 2021-06-01 22:05:58.556 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Shutdown started. Waiting for graceful close. \| 2021-06-01 22:05:58.556 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Socket gracefully closed by remote side. \| 2021-06-01 22:05:58.590 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) \| Closed. \| 2021-06-01 22:05:58.590

[2021-06-01 21:00:09] #4 [Go To First Post]
John - SC Support - Posts: 30976
There was some confusion about the data today, and a mistake was made. CQG needs to allow the data from their end, which they are working on. You should have the data any time now, but worst case it should be tomorrow morning. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-01 21:13:00

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