Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 12:37:20 +0000

How to Post a Message for Support

PLEASE ADVISE I HAVE NO DATA -

View Count: 507

[2021-06-01 15:06:01] #1 [Go To First Post]
coachted - Posts: 276
Main Control Panel \| Activate Services Current Date - Time: Tue, 01 Jun 2021 12:59:15 +0000 - up for 0:20 Account Name: ######### Current Usage Time Ending Date: 2021-11-10 23:59:59 UTC 163 Days Current Service Package: 12 Service Package Enabled For Renewal: 12 - Advanced MBO + Denali Data Feed (For 6 Months) - 268.8 USD / 6 Months \| 44.8 USD/Month \| 20% Discount Change Package or Set Service Package For Renewal Services Balance: 0.20 USD - Make Payment Affiliate ID: default Recurring Services Ending Date Time Date Time of Renewal Renewal Period Amount (USD) Description 2021-11-10 23:59:59 UTC 2021-11-10 00:00:00 UTC Every 186 days 268.80 Sierra Chart Usage Time at Service Package 12 - Advanced MBO + Denali Data Feed. Recently Deactivated Recurring Services This section contains any recently deactivated recurring services. Ending Date Time Renewal Period Amount (USD) Description Action 2021-05-31 Monthly (Calendar Month) 31.20 Denali - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Id like to use the non professional fee yet when i click on it is says I have no balance..i have no idea where to pay that...thats what i thought the 268 was doing as per the wording, pre paying both..id like non professional fees....please advise

[2021-06-01 17:02:25] #2 [Go To First Post]
John - SC Support - Posts: 31098
As you are seeing, your exchange selection did not renew on the first of the month since you did not have enough funds in your account. The monthly exchange fees are in addition to the payment that you make for the Service Package. In order to add funds to your account, go to the following page and select the payment method you want to use: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 17:04:48] #3 [Go To First Post]
coachted - Posts: 276
so the 269 was credit only for SC...then why does it say sc plus denali for $269?

[2021-06-01 17:08:51] #4 [Go To First Post]
John - SC Support - Posts: 31098
Because the data feed fee is included with the package cost. The exchange fees are separate from that. Refer to the information here: Denali Exchange Data Feed: Pricing For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 17:12:37] #5 [Go To First Post]
coachted - Posts: 276
I am utterly confused ..SC says I paid 6 months in advance for both SC and Denali Choose Service Package and Time Period for Usage Time, or "Disabled": 12 - Advanced MBO + Denali Data Feed - 268.8 USD / 6 Months \| 44.8 USD/Month \| 20% Discount Use Update and Renew Now to manually extend the usage time on your account for the number of selected months and Service Package and have the amount deducted from the Service Balance. However, there is not a need to do this because this will happen automatically on 2021-11-10. Active Service: 12 - Advanced MBO + Denali Data Feed - Active until: 2021-11-10 23:59:59 UTC

[2021-06-01 17:13:19] #6 [Go To First Post]
coachted - Posts: 276
Thats exactly what i paid $269

[2021-06-01 17:23:44] #7 [Go To First Post]
coachted - Posts: 276
I am sorry to be a pain but I am lost....the line states sc and denali data feed

[2021-06-01 17:27:39] #8 [Go To First Post]
coachted - Posts: 276
ok so heres another question...i only need non professional how do i make that change

[2021-06-01 17:46:43] #9 [Go To First Post]
coachted - Posts: 276
i have made a payment and am recieveing a connection error message from service: CQG WebAPI\| logon unsuccessful do i have to change my data provider to Dinali and if so how do i do this

[2021-06-01 18:20:34] #10 [Go To First Post]
John - SC Support - Posts: 31098
There are two components to the data feed. There is the data feed fee and the exchange fee. The data feed fee includes the costs for Sierra Chart to provide the data, including our development and support costs. This is part of the package pricing at this time and is discountable when purchasing multiple months up-front. The exchange fee is what goes to the exchange themselves. We do not get any of these funds. -------------------------- You do not need to make any other changes, as your system would have stayed setup to connect to CQG for trading and get the data from us. The message you are receiving regarding the CQG login implies that either the Username or Password that you have entered on the File >> Data/Trade Service Settings window is incorrect. Please double-check those values and make any necessary updates. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: