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Date/Time: Thu, 07 Jul 2022 16:37:03 +0000



Symbol Change messes up chart range settings!

View Count: 959

[2014-03-13 13:13:53]
MonteCarlo64 - Posts: 23
When I change the chart symbol (eg from ESH4 to ESM4 using OEC feed) my chart & study scale range (Constant Range) settings are not preserved and need to be reset for all my charts. Using version 1099.
[2014-03-13 16:13:11]
Sierra Chart Engineering - Posts: 103695
Yes, this is true. This is something that was requested.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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[2014-03-13 18:02:22]
MonteCarlo64 - Posts: 23
Well you should change it back to not changing the scale range. Contract rollover required me to redo 16 charts because the range was not preserved! If one person doesn't want the same scale range then they can change it, but why screw up the range for the other 1000 clients who have it exactly like they want it and expect it to stay that way!
[2014-03-13 18:05:32]
Sierra Chart Engineering - Posts: 103695
The reason for the resetting of the scale range for a Constant Range scale is that when the symbol of a chart is being changed, it can be to a different symbol where the prior range is no longer valid.

When this issue was pointed out to us, we did recognize it was something that should be addressed. We will reconsider it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-13 18:12:55]
MonteCarlo64 - Posts: 23
Thanks,
When there is a major change in range from a symbol change it will show up on the chart and the user can see it and change it and should have expected it to change significantly for that symbol change. But the range should not be changing when the user does not change it and has the ability to change it if necessary. No point in messing up everybody's charts when they did not make the change and shouldn't have to.
[2014-03-14 04:43:38]
Sierra Chart Engineering - Posts: 103695
OK, I guess we cannot make everybody happy. We are indifferent to this, just trying to do our best.

So as soon as we take this out and restore it back the way it was, the user who requested this, is going to complain to us. This is OK.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-14 16:53:27]
User11638 - Posts: 21
I would have to agree with MonteCarlo on this one. I am a new user and have an ES chart that has key levels drawn on it for each day, as well as symbols representing trades, etc. I had no idea that the continuous contract rollover was going to annihilate all the work I have done. I was hoping to go back and analyze my techniques, but this will not be possibe - I presume --? What should I do in the future? It seems that I should uncheck the automatic rollover feature and start a new chart for each contract? Will that work?
[2014-03-14 17:09:25]
MonteCarlo64 - Posts: 23
Thank you for your input. When the chart and all your studies are set up just the way you want them (and you spent 30-60 minutes doing the setup) on multiple charts in multiple chartbooks (I have 17 charts), then the last thing you want is to have it all wiped away for a symbol change or a rollover. Not only that, but if the settings are all altered then there is no way you can go back and retrieve your original settings to rebuild the charts unless you were smart enough to close the program without saving the changes, then reopen and spend a lot of time going thru all the charts and recording your original settings. This is what I had to do for 17 charts and it really peeved me.
[2014-03-14 17:42:08]
User11638 - Posts: 21
Monte Carlo -
After digging further, I found that I did not have the rollover rules set correctly on the 'Advanced' page of the "Chart Settings" window. My charts are fixed now, so I may have been commenting on a problem other than the type you were having. It seemed incredulous to me that the problem I had could be real, so I'm very relieved that it wasn't. Thanks, and I hope they address your issue soon.
[2014-03-14 18:07:28]
Sierra Chart Engineering - Posts: 103695
Clearly there is a misunderstanding here. Post #7 and #8 are not relevant to what is actually happening in regards to resetting of the range.

When the symbol of the chart is changed, the only thing that occurs in regards to scale range is merely resetting the constant range scale, if that is being used, to a default value. This is all. Nothing more.

There are no changes with studies or chart drawings or any other setting on the chart.

Chart drawings may not be visible because the symbol has changed but they are still there. To see them, refer to:
https://www.sierrachart.com/index.php?l=doc/doc_ChangingFuturesContract.html#ChartDrawings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-15 14:39:20]
MonteCarlo64 - Posts: 23
Yes, the change to a default constant range scale value when the symbol is changed is what I am complaining about and find to be very frustrating because I do have to go back and reset 17 charts to my constant scale range setting. On the Settings and Inputs tab I checked the box for Save these settings as the default to save and keep from changing my scale constant range setting which is in the window for Scale where there is no save settings as default settings and that did NOT work! Please add a check box to the Scale window for saving all the settings as the default that would save the constant range setting and not allow it to be changed when the symbol is changed unless I deselect this check box.

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